Frustrated with UPS® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 12,488 people in a public venting!
Had a package being sent back to Macy's only to have it "delayed" and stuck in Horsham, Pa since 6/3. Attempted to get in touch with CS via Facebook Messenger only to run into some lazy...
Had a package being sent back to Macy's only to have it "delayed" and stuck in Horsham, Pa since 6/3. Attempted to get in touch with CS via Facebook Messenger only to run into some lazy moron who DID NOT even read my message and asked for the tracking # which I ALREADY gave! Then they told me what I already knew. I told them that and asked why it was delayed and when would it be sent to where it needs to go. They just told me to go back to the site and pick from a bunch of options. Unfortunately, this is not the only issue I've had with Horsham, Pa. UPS facility. They had the gall to claim that Home Depot (which I was returning a light fixture to) was no longer in business.What the actual F?! They did wind up delivering it to HD a day or two later, but still...
After investigating further on my own I saw posts (mostly on UPS's reddit) from others who have had their packages delayed, some of which, have been delayed for weeks now. Of course, UPS has 0 alerts regarding delays only the "We're no longer delivering to Ukraine, etc" service alert.
So now, I'm -- yet again -- forced to pray that a "Professional" delivery service delivers the package.
1 of 10
– About 2 days ago.
I tried to register a UPS account to change the delivery address of my package but it wouldn’t link the package to my account. I think spent 45 minutes in the phone explaining this to them in which...
I tried to register a UPS account to change the delivery address of my package but it wouldn’t link the package to my account. I think spent 45 minutes in the phone explaining this to them in which ten times they referred me back to their website despite stating it was not working for me. They also never gave an address in which so could attempt to pick up the address. Finally someone was able to help but then charged me money just to change the delivery address. What a corrupt company that holds your packages hostage, a website that doesn’t work, and multiple delays. I would never use this company.
Routinely they also deliver things to our office but make no attempt to actually deliver. They do not ring the doorbell and then just leave.
Can't write f%@kups without UPS. Packages delayed for bullshit reasons. I cant understand that this company is still around...
Can't write f%@kups without UPS. Packages delayed for bullshit reasons. I cant understand that this company is still around
1 of 10
USA
– About 3 days ago.
ups sucks so bad bro. on the website where i track my package it keeps daying it’ll be here today but no its changed to date everyday! i keep getting my hopes uppp i just want my squishmallow...
ups sucks so bad bro. on the website where i track my package it keeps daying it’ll be here today but no its changed to date everyday! i keep getting my hopes uppp i just want my squishmallow already????
1 of 10
Denver, CO, USA
– About 4 days ago.
f%@k ups holy shit...
f%@k ups holy shit
1 of 10
– About 4 days ago.
UPSf%@kING SUCKS!!!...
UPSf%@kING SUCKS!!!
1 of 10
DEU
– About 4 days ago.
I ordered 2 carpets. about 8 kg i guess. In the building we have a lift. we are on the 1st stock. I told the UPS guy that we have a lift and he said i should come down and take them up. This happened...
I ordered 2 carpets. about 8 kg i guess. In the building we have a lift. we are on the 1st stock. I told the UPS guy that we have a lift and he said i should come down and take them up. This happened a month ago.
And today, I got a message that my package was delivered to a post office and i should get it by myself. UPS claims that i was not at home. But i was at home whole day. FFS. I hope somebody teaches a lesson to them about package delivery.
1 of 10
– About 5 days ago.
UPS IS THE WORST COMPANY IN THE ENTIRE WORLD TO CHOSE TO HANDLE YOU PACKAGES OR ITEMS THEY TRULY SPECIALIZE IN LITTELY DROP SHIPPING THE ITEM FROM POINT OF ORGIN, TO ITS DESTINATION AND GOD HELP YOU...
UPS IS THE WORST COMPANY IN THE ENTIRE WORLD TO CHOSE TO HANDLE YOU PACKAGES OR ITEMS THEY TRULY SPECIALIZE IN LITTELY DROP SHIPPING THE ITEM FROM POINT OF ORGIN, TO ITS DESTINATION AND GOD HELP YOU IF YOU DO GROUND SHIP YOUR ITEM , THEY WILL LITTELY TIE IT TO BACK OF TRANSFER TRUCK AND DRAG IT TO ITS DESTANATION. WHY PAY FOR INSURANCE IT'S ONLY ANOTHER WAY FOR THEM TO MAKE MORE CAUSE THEY WILL NEVER DECIDE IN YOUR BEHALF OR DO THEY EVEN CARE. THE ANSWERS IS ABSOULTELY NOT SO I SAY GO f%@k YOUR SELF UPS I WILL NEVER USE YOUR SERVICES EVER AGAIN. ON THIS DAY 6/1/23
1 of 10
– About 1 Week ago.
Besides not taking good measures to prevent fraudulent charges, their customer service suuuucks and I paid overnight shipment for nothing!! They don’t even update their stuff right. UPS is pricey...
Besides not taking good measures to prevent fraudulent charges, their customer service suuuucks and I paid overnight shipment for nothing!! They don’t even update their stuff right. UPS is pricey you would think they would know how to keep up.
1 of 10
USA
– About 1 Week ago.
Lazy company. There was an issue that COILD have been fixed if a human being just looked at the label instead of scanning this Wouldnt Have happened. Now, it says I need to fix my address , but when I...
Lazy company. There was an issue that COILD have been fixed if a human being just looked at the label instead of scanning this Wouldnt Have happened. Now, it says I need to fix my address , but when I enter it in they restrict me. I hate this company.
1 of 10
– About 1 Week ago.
So, who disciplines the drivers of trucks who FAIL to deliver packages that were placed on their truck? NOBODY! These people are obviously "to big to be held accountable". Call their...
So, who disciplines the drivers of trucks who FAIL to deliver packages that were placed on their truck? NOBODY! These people are obviously "to big to be held accountable". Call their customer support (IF you can make it past their automated system), and you speak to someone sitting at home on India who has NO authority to do anything about anything. They're just a talking head and that's it. Sure they send out emails but to whom? Face it, those emails remain in some Inbox somewhere in perpetuity and never get read. And nobody, NOBODY(!!!!!!!!!!!!!!) has the balls to call you back and provide you solid information. UPS does NOT care about their clients.
1 of 10
Marble Falls, TX, USA
– About 1 Week ago.
I called UPS about a misdelivered package. I got the automated assistant who was no help and hung up on me! It took three calls to get someone to pick up the package. That was a lot of my time wasted...
I called UPS about a misdelivered package. I got the automated assistant who was no help and hung up on me! It took three calls to get someone to pick up the package. That was a lot of my time wasted because they screwed up!
1 of 10
– About 1 Week ago.
My shipment didn't require a signature to be left at my door. However, the driver made a "judgment" call to not deliver it. The stated reason was he thought they could possibly be stolen....
My shipment didn't require a signature to be left at my door. However, the driver made a "judgment" call to not deliver it. The stated reason was he thought they could possibly be stolen. Isn't that the risk for every delivery? Instead I had to use a vacation day to be home to make sure it was delivered. When I called customer service, they tried to make the excuse that if a signature was required it is the shippers responsibility to notify me if that. So I asked if a signature was required? He said no. I then asked ok then how come the driver didn't leave the package? Then came the real reason. It was a new driver and he wasn't sure it was ok to leave the package.. OMG! ...Train your people UPS...
1 of 10
– About 1 Week ago.
Order was originally scheduled for today. They delayed it thinking it wouldn't get here on time. The thing is it could've BEEN DELIVERED HERE SINCE YESTERDAY. It has been in town since...
Order was originally scheduled for today. They delayed it thinking it wouldn't get here on time. The thing is it could've BEEN DELIVERED HERE SINCE YESTERDAY. It has been in town since YESTERDAY. Due to bullshit holidays and Sundays, it doesn't get here until Tuesday.
1 of 10
USA
– About 2 weeks ago.
UPS is lazy, corrupt, and useless!
Unfortunately, I forgot to find out how an online site ships before I ordered. I always ask, and if they use UPS I order from someplace that does NOT...
UPS is lazy, corrupt, and useless!
Unfortunately, I forgot to find out how an online site ships before I ordered. I always ask, and if they use UPS I order from someplace that does NOT use UPS! This time, I forgot.
Monday I get an email stating my package will arrive the next day before 7pm, from UPS.
Tuesday I get an email from UPS stating my package will be delivered on Wednesday before 7pm.
Wednesday I get an email from UPS stating my package will be delievered THURSDAY before 7pm.
Thursday I get an email from UPS stating my package will be delivered Friday before 7pm.
Friday I get an email from UPS stating my package will arrive SATURDAY by 7pm.
Saturday I got NOTHING!
Here it is SUNDAY, and I get an email from UPS stating I will get my package MONDAY before 7pm...............and the LIES CONTINUE!!
If the place I ordered from used FedEx, I would have had my package when they told me I was going to have it!
Make SURE you ASK how a place ships, BEFORE YOU ORDER FROM THEM! If they use UPS......SHOP SOMEPLACE ELSE!!!!
1 of 10
– About 2 weeks ago.
These morons at UPS need to be put out of business, so I order a Verizon Fios service to my new apartment on Wednesday, I was quickly informed by email that the package will arrive on Saturday may...
These morons at UPS need to be put out of business, so I order a Verizon Fios service to my new apartment on Wednesday, I was quickly informed by email that the package will arrive on Saturday may 20th between 2pm-6pm so I made sure I signed up for MY CHOICE so that I can get alerts when the package it’s on its way and when it’s delivered only to come home on Friday to a note on my Mail box saying that I missed the first attempt so I was like oh well I wasn’t expecting it on Friday anyways so no big deal but I never received any alerts other than the one after the fact, we’ll at least that’s what I thought, I get another email saying they would be here again Saturday between 2pm-6pm, which I thought it would be ok due to the fact I have my kids this weekend from 10am til Sunday night and since it’s supposed to rain all weekend I was glad at least we could stay at home and watch cartoons or whatever but not with these incompetent a$$holes, I again got a email saying “hey we missed you again on the second attempt” we were there at 11:02am, wtf??? You emailed me you were coming between 2-6pm why would you come in at 11am??? So I got in touch w useless CS and all I got was “oh sir we understand your frustration blah blah blah” someone will call you back soon, in less than an hour” it’s now Sunday afternoon and after speaking to these useless idiots now I have to wait until sunday and I have my kids at home with pouring rain with no wifi and no internet nor tv so thanks again UPS y’all need to literally die
1 of 10
Los Angeles, CA, USA
– About 3 weeks ago.
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1 of 10
USA
– About 3 weeks ago.
After having to deal with Home Depot's poor excuse of CS to get an online order approved for return, they sent a label to UPS and scheduled it for the next day, Sat. They never came. Waited til...
After having to deal with Home Depot's poor excuse of CS to get an online order approved for return, they sent a label to UPS and scheduled it for the next day, Sat. They never came. Waited til today, Mon. Tracking showed at 11:15 am (today) "On the way -- exception -- receiver no longer in business". WTF?! 1st, the package was actually picked up way past 11:15am, & 2nd, there's NO WAY Home Depot could be out of business. Some moron somewhere at UPS f-uped BIG TIME. So now I'm praying these idjits deliver my return.
1 of 10
Seacroft, H3, GBR
– About 3 weeks ago.
Had a Home Depot return scheduled for pick up Sat. Never came. Waited til today, Mon. Tracking showed "On the Way - exception - receiver no longer in business" about 11:15AM or so. WTF?! First...
Had a Home Depot return scheduled for pick up Sat. Never came. Waited til today, Mon. Tracking showed "On the Way - exception - receiver no longer in business" about 11:15AM or so. WTF?! First of all, UPS did not pick it up until way past 11:15am and, 2nd Home Depot is NOT OUT OF BUSINESS! 0
1 of 10
– About 3 weeks ago.
I have to totally agree, I have medication that they deliver and it’s been Hell!!!! It’s never on time or it’s lost. Always being a cluster $uck!!!! I’m going to find an alternative to the...
I have to totally agree, I have medication that they deliver and it’s been Hell!!!! It’s never on time or it’s lost. Always being a cluster $uck!!!! I’m going to find an alternative to the situation. I refuse to deal with idiots.
1 of 10
– About 4 weeks ago.
I just had the most horrible experience with a Home Depot order shipped with UPS. After over 30 emails all with conflicting or repetitive information 1/3 of my shipment was dropped off where I...
I just had the most horrible experience with a Home Depot order shipped with UPS. After over 30 emails all with conflicting or repetitive information 1/3 of my shipment was dropped off where I can't move it. I made several phone calls to Home Depot trying to obtain an estimated delivery and was repeatedly told the driver will call when he is 30 minutes away. NEVER HAPPENED!!!
1 of 10
San Jose, CA, USA
– About 4 weeks ago.
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1 of 10
Dearborn, MI, USA
– About 4 weeks ago.
Package from Denver CO to Irvine CA. The logistical geniuses at UPS have decide the most expedient route would be for the package to travel east first. So far it has made a stop in Little Rock, before...
Package from Denver CO to Irvine CA. The logistical geniuses at UPS have decide the most expedient route would be for the package to travel east first. So far it has made a stop in Little Rock, before moving even further east to Chicago. What the actual f%@k are these idiots doing?
1 of 10
Buffalo, NY, USA
– About 4 weeks ago.
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1 of 10
– About 4 weeks ago.
It worries me to see another Tucson resident having similar issues and finding this site days after I have. It is insane how this big of a company can screw over so many consistently....
It worries me to see another Tucson resident having similar issues and finding this site days after I have. It is insane how this big of a company can screw over so many consistently.
1 of 10
Tucson, AZ, USA
– About 4 weeks ago.
I ordered a nice purse for my S.O. for Mother's Day. I had plenty of time for shipment. I was excited. ... I *was*... that is, until I learned who would be handling the package. I started having...
I ordered a nice purse for my S.O. for Mother's Day. I had plenty of time for shipment. I was excited. ... I *was*... that is, until I learned who would be handling the package. I started having flashbacks of 'Nam when I read the dreaded 3 letters on the tracking... Yoo Pee Ess. Oh boy. Here we go. I've had probably a dozen UPS deliveries over the last 5 or so years and 11 of them have been a nightmare. "Missed deliveries", where no doorbell or knock was given, just the "sorry-we-missed-you slip, shipping delays, lost packages --- you name it.
And sure enough, this time is no exception -- there is something wrong with this shipment. I'm on day 5 of daily calls trying to correct a package shipping location. I've been through lengthy automated phone menu a dozen times. UPS tells me that the seller needs to upload the shipping and billing information so that they can edit the shipping address. The package is in transit, has a tracking number and an estimated arrival date. How can that be if they don't have the aforementioned information? It is a mystery that alludes all logic and may never be solved. A true enigma wrapped in a riddle.
I was just on a 3-way phone call with the seller and the UPS customer service (per UPS' Customer "Service" suggestion) attempting to resolve the issue. The seller and the UPS rep conversed for several minutes. UPS reiterated that they don't have the shipping information. The obvious aforementioned questions were raised -- to which there was the non-answer of "your company did not upload the 'end-of-day' report." Whatever tf that means. The seller has worked for this company for 7 years and has never heard anything like that. At which point, he hung up on both the seller and me.
Why is UPS Customer Service so terrible you ask? Well, aside from the entire company being entirely and homogeneously comprised of sh!t, UPS is hoping to wring a few more dimes out of it hapless victims. They're betting after 20 minutes of listening to terrible hold music and repeating yourself to the robot lady with the voice recognition abilities of a 2005 Blackberry, you'll hang up and visit their bug-ridden website. They'll tell you "it's easy to change the shipping address with our 'My Choice' service!" Spoiler alert. It's not. Not at all. You know what *My Choice* would be, you wretched abomination? To never hear, see, or be subjected to anything remotely associate with your company ever again.
I digress. 'My Choice' has proven impossible to even use. When I'm not getting "LASSO" errors (whatever the fk that is), I'm getting other errors such as "That address / name / email address / phone number / blood type / astrological sign is already associated with another account".
When I finally got logged into my account, the shipment isn't there. I look it up by tracking number and then it puts it in "Recently tracked". Ah cool. I see it is still fuct and there is no way to edit it. Thanks UPS. Glad I spent aggregate days getting into your Website as a workaround for abysmal live customer service.
The issue still isn't resolved. The man was supposed to send a follow-up email. He didn't. If I am to give this company any credit it all, it would be for consistency. From their deliveries, their website, their customer service, to their excrement-colored trucks and uniforms -- it's all sh!t. At least I know what to expect.
I'm not quite sure what 'UPS' actually stands for, but I have a few guesses I thought I would share.
Uniformly Piled Sh!t
Unreasonably Prolonged Shipments
Unfit & Possibly Stoned
1 of 10
– About 4 weeks ago.
UPS is the shipping company that only gets business when people make a mistake at chackout....
UPS is the shipping company that only gets business when people make a mistake at chackout.
1 of 10
USA
– About 4 weeks ago.
UPS dropped tires right in front of our electric gate to where we had to climb over it to remove the tire so we can open the gate. The code to the gate was clearly on the label with delivery...
UPS dropped tires right in front of our electric gate to where we had to climb over it to remove the tire so we can open the gate. The code to the gate was clearly on the label with delivery instructions on the delivery lazy ass driver can’t contact UPS for any reason, except for the ones that they choose that they want to hear about.
1 of 10
– About 4 weeks ago.
My bed has been sitting in a warehouse for nearly a week now. It’s only an hour away at this point, if that. Now I’m being given the option to cancel my order, or wait indefinitely without any...
My bed has been sitting in a warehouse for nearly a week now. It’s only an hour away at this point, if that. Now I’m being given the option to cancel my order, or wait indefinitely without any real communication.
1 of 10
Seattle, WA, USA
– About 1 Month ago.
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1 of 10
SYC
– About 1 Month ago.
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77 Rugby St.
London
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1 of 10
Travelers Rest, SC, USA
– About 1 Month ago.
Had a package ordered and was out for delivery. We live at the end of a steep driveway, and more times than I can count, UPS and only UPS will cancel the order with "operational issues"...
Had a package ordered and was out for delivery. We live at the end of a steep driveway, and more times than I can count, UPS and only UPS will cancel the order with "operational issues" because the drivers are too lazy/scared to try and go up the driveway or to contact me so I can arrange pickup. Other times they have left food boxes randomly in the woods leading up to the house. Other times they will deliver. So annoying, they are the worst
1 of 10
– About 1 Month ago.
AS A FORMER MANAGER AT UPS, I RECOMMEND SWITCHING TO FEDEX.
UPS WILL NEVER PAY YOUR CLAIM. BIG BROWN DOESN'T GIVE A SHIT ABOUT YOUR BOX. BIG BROWN JUST WANTS NICKEL AND DIME YOU...
AS A FORMER MANAGER AT UPS, I RECOMMEND SWITCHING TO FEDEX.
UPS WILL NEVER PAY YOUR CLAIM. BIG BROWN DOESN'T GIVE A SHIT ABOUT YOUR BOX. BIG BROWN JUST WANTS NICKEL AND DIME YOU DEATH.
1 of 10
– About 1 Month ago.
Managers at ups do not really care about the customers' packages. All Carol Tome cares about is squeezing money out of SMB and driving up the stock price. Carol Tome's greed and lack of...
Managers at ups do not really care about the customers' packages. All Carol Tome cares about is squeezing money out of SMB and driving up the stock price. Carol Tome's greed and lack of listening to employees and customers is driving UPS into the ground.
1 of 10
Katowice, 83, POL
– About 1 Month ago.
Bad practices even in Poland. Parcels are not delivered to stated address, but just dropped at the collecting facility.......
Bad practices even in Poland. Parcels are not delivered to stated address, but just dropped at the collecting facility....
1 of 10
USA
– About 1 Month ago.
Does anyone know why Shopify is set up to use UPS (OOPS is what I call them)? Had yet another piece get trashed by the time it got to a customer. I am so tired of paying jackasses to break my stuff...
Does anyone know why Shopify is set up to use UPS (OOPS is what I call them)? Had yet another piece get trashed by the time it got to a customer. I am so tired of paying jackasses to break my stuff during the shipment process.
I've had much better luck with Fedex in the past, but since I remade my website with shopify, I've been forced to use "OOPS"
1 of 10
USA
– About 1 Month ago.
Not sure how many times UPS delivered Firearms and firearm parts at our ISD. I am an FFL and they have delivered firearms to the primary school more times than I can remember. They also leave packages...
Not sure how many times UPS delivered Firearms and firearm parts at our ISD. I am an FFL and they have delivered firearms to the primary school more times than I can remember. They also leave packages at our gate, about 150 yards away from our house, and mark it "delivered at the front door." I know nothing is gonna be done about this but holy cow, at least do the damn service that you guys are getting paid to do.
1 of 10
– About 2 months ago.
UPS is stuck in an endless loop. I keep asking them to send the package back to sender and they keep sending it back to me, the receiver. So I went through their customer service 3x and they scheduled...
UPS is stuck in an endless loop. I keep asking them to send the package back to sender and they keep sending it back to me, the receiver. So I went through their customer service 3x and they scheduled but still no one has picked it up. So frustrated that I canceled 2 incomping orders from Staples and Adorama using their service. I would rather use Amazon Prime. Thought I would save money but since time is money — they are eating up my time.
1 of 10
– About 2 months ago.
UPS doesn’t care about your package or whatever shipping option you choose. You’ll get your package whenever you want to. I consistently pay for Next Day Air Shipping and never have I ever gotten...
UPS doesn’t care about your package or whatever shipping option you choose. You’ll get your package whenever you want to. I consistently pay for Next Day Air Shipping and never have I ever gotten it next day. 3-5 day shipping for ALL the options never pay to get it early cause you will not!
1 of 10
Cleburne, TX, USA
– About 2 months ago.
Even their chatbot sucks. Stuck in a loop. Have to ask 15 times for a human. Webpage is not mobile friendly. How is this a functioning corporation?...
Even their chatbot sucks. Stuck in a loop. Have to ask 15 times for a human. Webpage is not mobile friendly. How is this a functioning corporation?
1 of 10
USA
– About 2 months ago.
Ups is trash, spend the extra dollar for fed ex, logistics are designed by a 2 year old, and package arrived two days late......
Ups is trash, spend the extra dollar for fed ex, logistics are designed by a 2 year old, and package arrived two days late...
1 of 10
Hamel, MN, USA
– About 2 months ago.
Every time I order something and I have the misfortune of finding out its UPS, a part of me dies. They reroute my packages where ever they want, stick notes on my apartment complex front door without...
Every time I order something and I have the misfortune of finding out its UPS, a part of me dies. They reroute my packages where ever they want, stick notes on my apartment complex front door without cause, and I have never, EVER, received a package the day it's supposed to come. What do you mean my package is at AUTOZONE??? And don't even both signing up for email or text notifications, that doesn't mean shit and they won't notify you for anything.
1 of 10
– About 2 months ago.
Customer service lies. Not open on Sundays. Trash. Please Teamsters, shut it down!...
Customer service lies. Not open on Sundays. Trash. Please Teamsters, shut it down!
1 of 10
– About 2 months ago.
They need cameras on their workers so they quit breaking shit!! If you don't like your job a another job! POS!!...
They need cameras on their workers so they quit breaking shit!! If you don't like your job a another job! POS!!
1 of 10
– About 2 months ago.
f%@k UPS I’m going to fedex...
f%@k UPS I’m going to fedex
1 of 10
– About 2 months ago.
I pray the Teamsters strike!!!
BIG BROWN, EAT SHIT AND DIE!...
I pray the Teamsters strike!!!
BIG BROWN, EAT SHIT AND DIE!
1 of 10
USA
– About 2 months ago.
Two days package has been “Out for Delivery”. Two days the truck has gone right by my house. No package, even though I am watching the truck ON THEIR APP. Call UPS and they claim the package was...
Two days package has been “Out for Delivery”. Two days the truck has gone right by my house. No package, even though I am watching the truck ON THEIR APP. Call UPS and they claim the package was never on a truck or out for delivery and it they can’t find the package anywhere.
1 of 10
– About 2 months ago.
Apparently, after 42 years living at the same street address, it is no longer valid. According to the idiot on the phone, my address was flagged as "abandoned or vacant" and UPS...
Apparently, after 42 years living at the same street address, it is no longer valid. According to the idiot on the phone, my address was flagged as "abandoned or vacant" and UPS "...can't deliver to vacant addresses." How the hell can a driver think an address is vacant, when there is a car in the yard, smoke coming from the chimney, and other signs of life?
UPS is the only company that always has a litany of excuses as to why they can't deliver my packages - weather was too bad, driveway wasn't plowed (it was plowed and sanded), driveway is too muddy, driveway is too bumpy, and now my address is vacant. WTF is wrong with this company? No other company has these issues. To add insult to injury, they then charge you $6 to hold your package at their local terminal.
I always try to avoid using UPS for anything, but unfortunately Amazon (and a few other sites) insist on using them despite being asked not to.
I HATE UPS!!!!
1 of 10
Toms River, NJ, USA
– About 2 months ago.
incompetent, moronic, idiotic, pathetic, and worthless aka ups...
incompetent, moronic, idiotic, pathetic, and worthless aka ups
1 of 10
Louisville, KY, USA
– About 2 months ago.
I just agreed to ship a package from my house to my brother. Web site said $82 accepted the amount, hit pay. The cost went to $103. Can not go back. I do not ship a lot, but I will do everything I cna...
I just agreed to ship a package from my house to my brother. Web site said $82 accepted the amount, hit pay. The cost went to $103. Can not go back. I do not ship a lot, but I will do everything I cna to never use UPS again.
1 of 10
USA
– About 2 months ago.
Yeahhhh...... just try to get help from UPS over the phone....keep repeating that tracking number one..... digit.....at....a....time, only to have that maddening UPS bot condescendingly apologize (as...
Yeahhhh...... just try to get help from UPS over the phone....keep repeating that tracking number one..... digit.....at....a....time, only to have that maddening UPS bot condescendingly apologize (as though YOU'RE the issue, not them), not recognize it (despite it being correct, and your enunciation being perfect) and hang up on you.... again... and again. After that, there's no apparent way to contact via email. Why so stingy with assistance?!
I used to be a fan of UPS: even worked for them in the 80's. Now, they're as willing to take your hard-earned money without entertaining any accountability as far too many other businesses are.
UPS sucks.
1 of 10
SWE
– About 2 months ago.
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1 of 10
USA
– About 2 months ago.
To many times UPS has damaged my packages!! QUIT MISHANDLING PACKAGES!!! ...
To many times UPS has damaged my packages!! QUIT MISHANDLING PACKAGES!!!
1 of 10
Rock Hill, SC, USA
– About 2 months ago.
Never use UPS. I had a company agree to overnight a package for me which I paid to do. The company selected UPS Next Day Saver. To our surprise, this doesn’t actually mean next day. It...
Never use UPS. I had a company agree to overnight a package for me which I paid to do. The company selected UPS Next Day Saver. To our surprise, this doesn’t actually mean next day. It should’ve been delivered on Saturday and now won’t arrive until Monday. They should never had a service listed as next day air knowing full well it isn’t. This was all against my better judgement to use FedEX. I’ll never use do-do Brown again because it’s shit.
1 of 10
Lincolnville, ME, USA
– About 2 months ago.
Can't get through their stupid website crap. I have a package that they picked up on the 3rd and has not moved. Try to get an answer and you get in a circle until you give up....
Can't get through their stupid website crap. I have a package that they picked up on the 3rd and has not moved. Try to get an answer and you get in a circle until you give up.
1 of 10
Latrobe, PA, USA
– About 2 months ago.
Lie about weather but it’s incompetent unions and management. Liars liars liars just deliver the package or say we suck at logistics and failed you our customer but we lied about the reason so no...
Lie about weather but it’s incompetent unions and management. Liars liars liars just deliver the package or say we suck at logistics and failed you our customer but we lied about the reason so no one gets in trouble. I’ll build my own. I hope the company fails and everyone associated with the name is banned from further employment.
1 of 10
Fort Worth, TX, USA
– About 2 months ago.
Have a package coming worth a bunch scheduled for deliveryon Saturday but I''m not going to be available.. UPS cant / wont hold the delivery but will deliver it to a pickup point for...
Have a package coming worth a bunch scheduled for deliveryon Saturday but I''m not going to be available.. UPS cant / wont hold the delivery but will deliver it to a pickup point for only $7.99 I really don't like UPS. Oh btw if it's signature required the pickup point won't accept it. which would have been better for me but for some unknown reason the shipper doesn't require that on a thousand dollar ite.
1 of 10
Waterford, MI, USA
– About 2 months ago.
UPS sucks balls...
UPS sucks balls
1 of 10
Dearborn, MI, USA
– About 2 months ago.
The worst. When I get packages via fed ex it takes 4-5 days to my door from China.
Ups tracking shows it clearing U.S costoms on the 2nd and then on the 4th it shows reaching American soil....
The worst. When I get packages via fed ex it takes 4-5 days to my door from China.
Ups tracking shows it clearing U.S costoms on the 2nd and then on the 4th it shows reaching American soil. Backwards. Still hasn’t moved sense. I will insist on fed-ex with my purchases in the future.
1 of 10
Jacksonville, FL, USA
– About 2 months ago.
UPS is the slowest company now days. They used to be the best and not they are the worst. I NEVER use them and hate when people use them to send me items. It takes 3x longer with UPS....
UPS is the slowest company now days. They used to be the best and not they are the worst. I NEVER use them and hate when people use them to send me items. It takes 3x longer with UPS.
1 of 10
– About 2 months ago.
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1 of 10
Perth, 08, AUS
– About 2 months ago.
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1 of 10
GBR
– About 2 months ago.
For the 2nd time after yesterday, the liars said they could not get payment for duties but perhaps it would have been better if they had knocked on my door first.
Yesterday I paid the CS...
For the 2nd time after yesterday, the liars said they could not get payment for duties but perhaps it would have been better if they had knocked on my door first.
Yesterday I paid the CS agent for duties. Was told the drivers only accept cash. Who takes cash nowadays?
I went irate on customer service and asked for somebody who spoke English. After 20 minutes I was told that the local depot would contact the driver.
4 years ago January the same thing happened:
"I am sorry to hear that your order was not delivered as expected.
We have contacted UPS who after investigating have confirmed that the drivers GPS shows that they did not attend your property. They will be raising this internally with the driver in question."
At least I didn't have to wait for end-of-day to go ballistic.
1 of 10
– About 2 months ago.
50$ import fee in a tshirt that’s barely over the border?? f%@k off shitty service always late customer service doesn’t even exist there horrible company ...
50$ import fee in a tshirt that’s barely over the border?? f%@k off shitty service always late customer service doesn’t even exist there horrible company
1 of 10
DEU
– About 2 months ago.
I live in an apartment building on a very busy main street with no parking or stopping. UPS used to regularly drive right by and failed to deliver. I began recording the CCTV feed of the front...
I live in an apartment building on a very busy main street with no parking or stopping. UPS used to regularly drive right by and failed to deliver. I began recording the CCTV feed of the front security door and had proof that nobody arrived at the reported time.
For a few years I have avoided any company that used UPS. Today I took photos regularly and screenshots for timestamps and it happened again. 10 minutes after I was in the main lobby entrance getting my electrical meter reading they emailed:
The status of your parcel has changed.
Exception Reason: We tried to deliver the package, but were unable to receive payment. A second attempt will be made the next business day
Exception Resolution: Your delivery has been rescheduled for the next business day.
Now this shipment required payment for importation duties and the web site said the driver will take payment. I had my card ready by the front door in anticipation.
Customer service just told me that it was cash only (who uses cash nowadays) and I paid the agent.
Tomorrow I will expect to waste another entire day.
1 of 10
Naples, FL, USA
– About 2 months ago.
Paid almost $400 to ship an antique door from Cali to Fla and it was damaged due to careless handling. Now I have to pay to have it repaired. No accountability and no customer support. No wonder...
Paid almost $400 to ship an antique door from Cali to Fla and it was damaged due to careless handling. Now I have to pay to have it repaired. No accountability and no customer support. No wonder people go POSTAL.
1 of 10
Beaverton, OR, USA
– About 2 months ago.
I hate UPS so much. The way they give tracking numbers that say item is out for delivery for three days in a row. No customer service. They just suck. I am desperate for my item that keeps getting...
I hate UPS so much. The way they give tracking numbers that say item is out for delivery for three days in a row. No customer service. They just suck. I am desperate for my item that keeps getting pushed back for days on end. I swear I will never buy an item again that uses UPS for shipping. Their quality has gone in the shitter.
1 of 10
Gilmer, TX, USA
– About 2 months ago.
How does a company this poorly run stay going? They garuntee overnight delivery on my medication that is very critical at getting. You can’t just call up your doctor and say hey UPS isn’t sending...
How does a company this poorly run stay going? They garuntee overnight delivery on my medication that is very critical at getting. You can’t just call up your doctor and say hey UPS isn’t sending my package and then they refill it at local pharmacy.
I sent package now in Jan and March 31 and both have taken 4 days to get to me. All while paying for overnight delivery. They always use “weather delay” even though they think we r all dumb and can’t use the internet to see what the weather is like where the package has been sitting.
My current package has been sitting in Kentucky for 2 straight days even though they told me operations were running on Saturday. My package is “estimated” to arrive Tuesday when it was supposed to arrive Saturday.
Of course customer service was useless and refused to refund my money. I asked them if I was in Louisville right now (Saturday April 1) and I wanted a package overnighted to Gilmer TX (where I live) would it arrive Monday? They said YES! So then why the hell is my package sent on Friday still sitting in Kentucky? Even is they couldn’t fly the dang thing out it in a truck to get it here by Monday. They don’t think like that cause sir your paid for “air” shipping so it needs to go by air. I could have drove there picked up package and been home on Sunday.
I refuse to ever use this company again! With as bad as USPS is even they still get your package on time.
1 of 10
– About 2 months ago.
How is it their still in business? It’s probably from all the packages they take. I was trying to track another package from them recently and they claimed it was delivered and signed by a...
How is it their still in business? It’s probably from all the packages they take. I was trying to track another package from them recently and they claimed it was delivered and signed by a receptionist. I live in a house. After a kind neighbor from a block away delivered it, I tried to return it. The package remained on my porch over a week before I returned it to their UPS store. They’re still trying to pick it up and haven’t a clue to where the package is.
1 of 10
– About 2 months ago.
Ups has terrible customer service and the drivers take packages ...
Ups has terrible customer service and the drivers take packages
1 of 10
Chicago, IL, USA
– About 2 months ago.
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1 of 10
NLD
– About 2 months ago.
UPS CAN SHOVE MY PACKAGE UP THEIR A$$ES. ...
UPS CAN SHOVE MY PACKAGE UP THEIR A$$ES.
1 of 10
Orange, CT, USA
– About 2 months ago.
Just came here to say UPS f%@king sucks, f%@k these slow, lazy ass bitches....
Just came here to say UPS f%@king sucks, f%@k these slow, lazy ass bitches.
1 of 10
– About 2 months ago.
UPS THEY ALL SUCK NOBODY CARE.HAD A PACKAGE SHIP SAT DEL. ALL I GET FROM SOME JACKASS OVERSEAS IS WE HAVE A TECHNICAL DELAY WTF IS THIS CRAP. HORRIBLE COMPANY FROM CORPORATE TO THE DRIVER OF THE...
UPS THEY ALL SUCK NOBODY CARE.HAD A PACKAGE SHIP SAT DEL. ALL I GET FROM SOME JACKASS OVERSEAS IS WE HAVE A TECHNICAL DELAY WTF IS THIS CRAP. HORRIBLE COMPANY FROM CORPORATE TO THE DRIVER OF THE SHIT BROWN TRUCK.
1 of 10
– About 2 months ago.
UPS used to run like a whistle. Since the company has gone woke, the service, the work ethic, and the accountability in the orgnization has gone to hell. The managers at UPS are lazy and do not about...
UPS used to run like a whistle. Since the company has gone woke, the service, the work ethic, and the accountability in the orgnization has gone to hell. The managers at UPS are lazy and do not about the customers' packages. The managers live in fantasy land. While all the employees and customers on the ground who are close to the package transit experience clearly see that the lies they are selling are FRAUD. UPS are lazy fat cat fraudsters that need a big hit to their business before they come back down to earth and satisfy their customers' needs again.
1 of 10
– About 2 months ago.
Customer service is awful. All service calls go to China, India and Mexico. Good luck with filing claim - their entire claims process is broken. Trying to schedule a Saturday pickup? Good luck. More...
Customer service is awful. All service calls go to China, India and Mexico. Good luck with filing claim - their entire claims process is broken. Trying to schedule a Saturday pickup? Good luck. More than likey that the driver will not come on Saturday to pick up your packages. Also their prices are outrageously high. Spare yourself the headache and ship USPS. I am anxiously awaiting the day that UPS goes bankrupt. UPS is a house of cards ready to collapse.
1 of 10
– About 2 months ago.
ohh it...
ohh it
1 of 10
Port Richey, FL, USA
– About 3 months ago.
I have been waiting a month for my package to be shipped on eBay, and when it finally shipped out, the UPS tracking website has been telling me for days that my package will arrive on Thursday the...
I have been waiting a month for my package to be shipped on eBay, and when it finally shipped out, the UPS tracking website has been telling me for days that my package will arrive on Thursday the 23rd. The tracking gave ONE update in the span of days and ignored my request to receive texts I'm guessing. I'd be surprised if I even got my package. Silly me to get excited.
1 of 10
– About 3 months ago.
Hey Amazon PLEASE STOP shipping my packages through UPS. The delivery windows are always wrong. It's no way I should be getting packages after 8pm constantly. Damn we need more shipping companies ...
Hey Amazon PLEASE STOP shipping my packages through UPS. The delivery windows are always wrong. It's no way I should be getting packages after 8pm constantly. Damn we need more shipping companies
1 of 10
IND
– About 3 months ago.
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1 of 10
– About 3 months ago.
Customer Service is abysmal. Billing is confusing as hell, and they never fail to sneak in some additional charges. They damaged a package? Too bad. It's your fault. Good luck with your claim....
Customer Service is abysmal. Billing is confusing as hell, and they never fail to sneak in some additional charges. They damaged a package? Too bad. It's your fault. Good luck with your claim. Website is a maze of rabbit holes....Then back to Customer Disservice.
1 of 10
Bowling Green, KY, USA
– About 3 months ago.
I have called twice and my issue has still not been resolved. There should some kind of update on tracking packages not leaving people in limbo. f%@k y’all get ur shit together it shouldn’t take...
I have called twice and my issue has still not been resolved. There should some kind of update on tracking packages not leaving people in limbo. f%@k y’all get ur shit together it shouldn’t take two f%@king months to deliver a package idiots.
1 of 10
Sammamish, WA, USA
– About 3 months ago.
They don't know how to ring the door bell. And maybe becos they have so much business and so little drivers, their drivers are overloaded with packages they cannot wait until we come to the door....
They don't know how to ring the door bell. And maybe becos they have so much business and so little drivers, their drivers are overloaded with packages they cannot wait until we come to the door.
Also, UPS drivers don't care if customers complain. They are union...what is UPS going to do? Fire them? The drivers can't be fired. Bad attitude...entitled lot
1 of 10
– About 3 months ago.
UPS NEVER scans a package progress and refuses to send Email or Text Updates. I signed up TWICE (two different days) for the Tracking Progress of a very important package from the East Coast and...
UPS NEVER scans a package progress and refuses to send Email or Text Updates. I signed up TWICE (two different days) for the Tracking Progress of a very important package from the East Coast and I've never received a single email or text!!
They show a "Expected Delivery Date" for the Tracking number, but never show any progress of the package's location" and don't deliver it on that delivery day!!
I have started telling shippers to NOT USE UPS for my shipments, to use FedEx, DHL or USPS instead!! I will NEVER use UPS again!!
1 of 10
Artesia, NM, USA
– About 3 months ago.
Maybe fix your stupid god damn system? You’re like a 19th century parcel service, can’t reschedule or redirect a signature shipment for pickup in store because you’re all too f%@king stupid to...
Maybe fix your stupid god damn system? You’re like a 19th century parcel service, can’t reschedule or redirect a signature shipment for pickup in store because you’re all too f%@king stupid to figure that out. Moreover, you dipshits seem to not understand the meaning of “next business day” or delivery attempt when you’re deciding to slowly deliver my parcel to the local UPS store and take a whole f%@king weekend to do it, Monday through Saturday my ass you f%@king retards.
1 of 10
– About 3 months ago.
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1 of 10
Tyler, TX, USA
– About 3 months ago.
Ups is never on time and always switching delivery dates wish we could choose who delivers our packages because it would be FedEx every time ...
Ups is never on time and always switching delivery dates wish we could choose who delivers our packages because it would be FedEx every time
1 of 10
– About 3 months ago.
1. Tried to change delivery address for package. Site error.
2. Tried to change package to be delivered to a UPS location. Site error.
3. Call UPS and get them to deliver the package at a...
1. Tried to change delivery address for package. Site error.
2. Tried to change package to be delivered to a UPS location. Site error.
3. Call UPS and get them to deliver the package at a UPS location.
4. UPS still delivers package to old address.
5. Account get locks for fraud.
I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.
1 of 10
Seattle, WA, USA
– About 3 months ago.
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1 of 10
– About 3 months ago.
Driver doesn't read addresses dropped ours next door and theirs here. Just lucky this time actually got the item. ...
Driver doesn't read addresses dropped ours next door and theirs here. Just lucky this time actually got the item.
1 of 10
Warsaw, 78, POL
– About 3 months ago.
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1 of 10
USA
– About 3 months ago.
I had a delivery sat up and says address not found. Go to the UPS site to correct it but now my package is nolonger found. Put in the tracking number and everything. Says correcting my address. But...
I had a delivery sat up and says address not found. Go to the UPS site to correct it but now my package is nolonger found. Put in the tracking number and everything. Says correcting my address. But has been saying that for about 2 weeks.
1 of 10
USA
– About 3 months ago.
Sat: Out for Delivery by 7pm....nothing
Sun: Your delivery date will be updated
Mon: Out for Delivery by 7pm...Still nothing
Tues:???...
Sat: Out for Delivery by 7pm....nothing
Sun: Your delivery date will be updated
Mon: Out for Delivery by 7pm...Still nothing
Tues:???
1 of 10
– About 3 months ago.
Going on 17 days for a 5lb package from Spokane, WA to England, AR
Pretty pathetic service, and customer service is even worse....
Going on 17 days for a 5lb package from Spokane, WA to England, AR
Pretty pathetic service, and customer service is even worse.
1 of 10
– About 3 months ago.
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1 of 10
Leawood, KS, USA
– About 3 months ago.
Note: I posted this experience and it says I'm in Leawood, KS, USA. This is incorrect. This concerns a shipment from Holland to the U.S.
Their customer service is one of the most...
Note: I posted this experience and it says I'm in Leawood, KS, USA. This is incorrect. This concerns a shipment from Holland to the U.S.
Their customer service is one of the most disorganised I've ever experienced. The individuals I spoke with on the phone were friendly enough and tried to be helpful, but it's clear the overall management and leadership at UPS is absolutely horrible. It took me 2 hours (!!!) of phone calls to get the help I needed. I would call their general customer service, they would ask me for my tracking number, etc, and after all that would transfer me to another department. Then I'd have to explain the same situation yet again (that the package I've sent using UPS Express has gone missing and there are no tracking updates whatsoever). Then that department would tell me I need to "file a claim" online and asks me for my email address so she can send me a link (don't you have my email already if I just gave you my tracking number?). Instead of helping to fill out a claim for me through the phone I now needed to do this myself through the email link which is fine.
I click the link and (because clearly UPS doesn't check to see if their website pages are working correctly or updated) I'm not able to select the option "Sender". The only option available to click is "Receiver", even though I am the sender of the package. Also, my problem isn't listed under the "Select reason for claim" list. All kinds of issues are listed there, but not the simple option of "Missing package". So I'm not able to file the claim correctly. Then I had to call them back yet again and explain that the the claims page wasn't working correctly (because of said issues). They then ask me to call the technical department, and instead of just transferring me, give me the number instead. I write down the number and call the tech department. Long story short, they weren't able to help me and I had to call regular customer service back again and explain the whole damn situation yet again, as well as giving him my tracking number yet again. Thankfully, this guy was friendly and helped me out. He helped file a claim for a missing package through the phone, and said I should be contacted within 24 hours through phone or email.
I thanked him for his patience, and immediately after the phone-call I'm asking myself "Why am I thanking him for HIS patience, when I have just been on the phone for literally 2 hours, trying to get the help I need for my missing UPS Express package." Shaking my head haha.
So now I'll have to see if they indeed contact me within 24 hours to help me figure out where the package is. Again, I chose the UPS Express option (which is close to $40) because I wanted my package, a large envelope with a long letter and a birthday card, to reach a friend in the U.S. on time for his birthday. 6 days later there's been no update on tracking and I don't even know if it's left my country (Netherlands).
Long story short: One of the most disorganised customer service experiences I've had, and also one of the most exhausting. If they were well organised this issue could have been solved in 10 minutes. Again, I spent literally 2 hours on the phone trying to get the help I needed. It's quite outrageous. Unless I truly had no other choice, I will never ship anything with UPS again. Last time for me.
1 of 10
Leawood, KS, USA
– About 3 months ago.
Their customer service is one of the most disorganised I've ever experienced. The individuals I spoke with on the phone were friendly enough and tried to be helpful, but it's clear the overall...
Their customer service is one of the most disorganised I've ever experienced. The individuals I spoke with on the phone were friendly enough and tried to be helpful, but it's clear the overall management and leadership at UPS is absolutely horrible. It took me 2 hours (!!!) of phone calls to get the help I needed. I would call their general customer service, they would ask me for my tracking number, etc, and after all that would transfer me to another department. Then I'd have to explain the same situation yet again (that the package I've sent using UPS Express has gone missing and there are no tracking updates whatsoever). Then that department would tell me I need to "file a claim" online and asks me for my email address so she can send me a link (don't you have my email already if I just gave you my tracking number?). Instead of helping to fill out a claim for me through the phone I now needed to do this myself through the email link which is fine.
I click the link and (because clearly UPS doesn't check to see if their website pages are working correctly or updated) I'm not able to select the option "Sender". The only option available to click is "Receiver", even though I am the sender of the package. Also, my problem isn't listed under the "Select reason for claim" list. All kinds of issues are listed there, but not the simple option of "Missing package". So I'm not able to file the claim correctly. Then I had to call them back yet again and explain that the the claims page wasn't working correctly (because of said issues). They then ask me to call the technical department, and instead of just transferring me, give me the number instead. I write down the number and call the tech department. Long story short, they weren't able to help me and I had to call regular customer service back again and explain the whole damn situation yet again, as well as giving him my tracking number yet again. Thankfully, this guy was friendly and helped me out. He helped file a claim for a missing package through the phone, and said I should be contacted within 24 hours through phone or email.
I thanked him for his patience, and immediately after the phone-call I'm asking myself "Why am I thanking him for HIS patience, when I have just been on the phone for literally 2 hours, trying to get the help I need for my missing UPS Express package." Shaking my head haha.
So now I'll have to see if they indeed contact me within 24 hours to help me figure out where the package is. Again, I chose the UPS Express option (which is close to $40) because I wanted my package, a large envelope with a long letter and a birthday card, to reach a friend in the U.S. on time for his birthday. 6 days later there's been no update on tracking and I don't even know if it's left my country (Netherlands).
Long story short: One of the most disorganised customer service experiences I've had, and also one of the most exhausting. If they were well organised this issue could have been solved in 10 minutes. Again, I spent literally 2 hours on the phone trying to get the help I needed. It's quite outrageous. Unless I truly had no other choice, I will never ship anything with UPS again. Last time for me.
1 of 10
Chehalis, WA, USA
– About 3 months ago.
Shipment was changed without my request to a "Vacation Hold" and would be delved on Mar 1st. Who the hell asked for a vacation hold is a mystery since it wasn't me. 4 times I called and...
Shipment was changed without my request to a "Vacation Hold" and would be delved on Mar 1st. Who the hell asked for a vacation hold is a mystery since it wasn't me. 4 times I called and finally was told that somebody from the local facility would call me that day... and of course there was no callback. The next day I called and according to their notes the facility tried to call me but nobody answered. I had the phone with me all day and there was no "unknown" call. So I finally gave up and said I'd wait for the delivery on Mar 1st. Yep, no package. So I called on the morning of Mar 2nd and was told that it would be delivered that day. When I asked if I could pick it up instead I was told it would cost me $9.99!! WTF? They changed the delivery date without my permission, lied about trying to contact me, lied about it being delivered on the 1st and then want to charge me? AND of course bio delivery on the 2nd and the UPS driver said he had multiple clients like me who were being lied to about their packages. So I called again and was told it had been changed to Mar 3rd and again no package today. FINALLY I got a customer service supervisor on the phone who called the local facility (Bellingham WA) herself and told them that I was going to pick the package up and I was NOT to be charged for that "privilege". Not blaming the poor customer service people as they can only tell me what shows ups on their screens. It's the basic operations assholes and the overpaid managers and VP's who don't give a shit about the customers.
1 of 10
– About 3 months ago.
You can not get anyone on the phone they lost my iPhone assholes...
You can not get anyone on the phone they lost my iPhone assholes
1 of 10
– About 3 months ago.
-Charging me $73.15 for the privilege of paying my $41.65 government duty fee.
-Then sending me an invoice weeks later with a different fee!
-No email, no follow up just a piece of paper...
-Charging me $73.15 for the privilege of paying my $41.65 government duty fee.
-Then sending me an invoice weeks later with a different fee!
-No email, no follow up just a piece of paper I received a full week after their due date.
After paying their outrageous brokerage fees (why so high?) I receive a letter in the mail a few weeks later. Somehow the amount owed on the invoice has changed and they want another $7.30 from me! I can't tell where this change came from.
There is no email or any other record of this change, just a random paper letter in the mail. I didn't think anyone seriously used normal mail anymore.
Okay fine, whatever, but I can't even log in to pay the extra bill because they have a 6 digit limit on the info field for account number and mine is 10 digits long...
Now I'm worried if I don't pay it I'll be subjected to their "late payment fee", which is 5% of outstanding charges. Not like 5% of $7.30 is a lot of money, but I'd loathe to give them more of my hard earned paycheck.
I'd be annoyed if they just charged you more than what's needed, but on top of that they can't be bothered to make it simple or easy to pay and understand their invoices.
Ridiculous and frustrating. I hope their company goes bankrupt.
I will make a point of telling everyone I know not to use UPS in the future.
1 of 10
Ottawa, ON, CAN
– About 3 months ago.
Well, for one thing, my husband had a very expensive hand made Native American Style flute that was probably stolen by a UPS worker - he was not scanning the shipments in and coincidentally our...
Well, for one thing, my husband had a very expensive hand made Native American Style flute that was probably stolen by a UPS worker - he was not scanning the shipments in and coincidentally our package never arrived to receiver and it's been months now - it's gone. We cannot put a claim on it because I (the wife) accidentally dropped it off at USPS thinking it was a USPS package and instead of just holding the package for me to return to get it, they gave it to UPS who picks up there nightly. The UPS driver does not scan things in there. The USPS employee that knows this still handed off the package to him (it really sucks that he did this!). Me, being naïve, did not ask USPS for a receipt, because we purchased the label online with UPS and with me thinking it was a USPS package and knowing we had been doing business with this USPS office for 15+ years, I trusted them. Learned my lesson.
A second reason that UPS sucks is that I just sold a handpainted Ukulele bag that was shipped using UPS on 4/14. Well, I printed the label and took package to UPS store on 2/14. Here it is now 2/21 and no tracking info available. It only reads "label printed." This makes me, in the customer's eyes, look like I have not taken the package to UPS yet. And I'm seeing and hearing this happening all the time now! Cannot blame COVID anymore!
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1 of 10
ROU
– About 4 months ago.
Hey,
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1 of 10
Seacroft, H3, GBR
– About 4 months ago.
Hello,
We have found some issues in your website and I can say that you may not be getting enough traffic and conversions. Because there are lots of things in your website which are not...
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1 of 10
ROU
– About 4 months ago.
Hey,
I hope you're doing well. I'm a representative from Copy.AI and I'm contacting businesses, creators, and teams to introduce them to the most powerful AI-driven content...
Hey,
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This AI-driven tool will greatly reduce the amount of time you spend and effort writing your content in a matter of seconds, that's right, SECONDS! Think of the time you'd have to focus on other vital tasks like networking, expanding your business, and enhancing growth.
Copy.AI is an easy-to-use and intuitive tool that helps you generate content quickly and accurately. Think of a topic and the AI will generate content with just a press of a button. It can also be used to write many different types of copy, such as emails, blog articles, video scripts, social media ads, product descriptions, website content, captions and so much more. Even write in over 25+ different languages.
It's designed with content writers in mind, so you can trust that it will provide you with top-notch content every time. Plus, the AI takes into account your target audience so that the content will be tailored to their needs. And guess what - The generated content is devoid of any plagiarism! How about that?
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1 of 10
Kansas, OK, USA
– About 4 months ago.
Package was suppose to arive January 27 of not didn't get it Monday Ice storm, Tuesday little better Wednesday roads clear but UPS is not even coming to town today they said Bull shit It's...
Package was suppose to arive January 27 of not didn't get it Monday Ice storm, Tuesday little better Wednesday roads clear but UPS is not even coming to town today they said Bull shit It's been 7 Days and they are 1 hour from my house can't tell me when I'll get it
I hope they go under real soon will never order anything shipped aUPS again
1 of 10
Salem, MA, USA
– About 4 months ago.
USPS Priority Mail is way better and cheaper than UPS Ground.
I will NEVER use UPS again. They can kiss my A**.
...
USPS Priority Mail is way better and cheaper than UPS Ground.
I will NEVER use UPS again. They can kiss my A**.
1 of 10
– About 4 months ago.
They said “unable to deliver, business closed.” They drove to the airport half a mile away from my house. I hope the driver’s mother gets colon cancer. ...
They said “unable to deliver, business closed.” They drove to the airport half a mile away from my house. I hope the driver’s mother gets colon cancer.
1 of 10
CHE
– About 4 months ago.
Lamentable service, corporation qui gagne de l’argent au volume et se fout bien de la gueule des citoyens, des employés mielleux qui ne règlent aucun problème mais comment une pareille entreprise...
Lamentable service, corporation qui gagne de l’argent au volume et se fout bien de la gueule des citoyens, des employés mielleux qui ne règlent aucun problème mais comment une pareille entreprise de m peut elle subsister mystère?
Une honte
1 of 10
BEL
– About 4 months ago.
Need an airplane part overnight (SD Card) so I pay $85.00 to ship it overnight from Punta Gorda FL to Fort Lauderdale FL. You guessed it no package. Called the number and the stupid sorry ass robot...
Need an airplane part overnight (SD Card) so I pay $85.00 to ship it overnight from Punta Gorda FL to Fort Lauderdale FL. You guessed it no package. Called the number and the stupid sorry ass robot cannot understand the tracking number and hangs up on you. Now another day airplane is grounded and another charter lost. $$$$$$
From now on I will ask; if they only ship UPS NO SALE.
1 of 10
Ottawa, ON, CAN
– About 5 months ago.
Used to be my favorite shipper a few years back. Fast, never lost anything, okay customer service, but now they can't even bother to update tracking info for shipments. They're abysmal to deal...
Used to be my favorite shipper a few years back. Fast, never lost anything, okay customer service, but now they can't even bother to update tracking info for shipments. They're abysmal to deal with and I wish every company would stop shipping through them because god they suck.
1 of 10
– About 5 months ago.
I have been shipping my packages using UPS since USPS' wait line is usually long. Last week I brought to packages to ship. I packaged them using heavy plastic wrapping packages, very well done....
I have been shipping my packages using UPS since USPS' wait line is usually long. Last week I brought to packages to ship. I packaged them using heavy plastic wrapping packages, very well done. The UPS employee took my packages ad said I needed to use UPS plastic sacks otherwise he was not going to ship them. What???!!! So I ended up buying two flimsy plastic bags to put my already packaged items in. I paid $4.50 for those flimsy UPS plastic bags. When I got home, I looked at UPS website and read that customers can wrap the items themselves and no need to buy special plastic sacks from UPS. Corrupt!
1 of 10
– About 5 months ago.
Disorganised, couldn't organise a piss up at a brewery. I missed first delivery as I was out, they had left a customs invoice which I paid over the phone. Didn't hear anything for a while...
Disorganised, couldn't organise a piss up at a brewery. I missed first delivery as I was out, they had left a customs invoice which I paid over the phone. Didn't hear anything for a while until sender said the parcel was being returned to them. Strange as I had not had any missed delivery cards left. I asked for tracking number and checked it. It said I missed delivery 3 times, I was out the first time, but not the dates of the second or third. Checked CCTV and found they had not been anywhere near the property on the days of the second or third attempt.
I phoned customer customer disservice and they told me I had to pay the customs fee, I had to provide payment reference number to prove I had actually already paid the fee. The call handler then told me I had missed the second and final delivery attempts. When I told them they had not visited the second or third time and had CCTV to prove this they deleted those entries from the tracking information! Fortunately I have screenshot.
Tried to get the parcel redelivered, but apparently they couldn't change delivery as I'm not signed up to their my choice service. Fine I'll sign up. Turns out this his takes up to 2 weeks as they have to send a letter in the post. FFS. Received the letter in the post today with instructions on how to complete registration - Hooray! Went to website, entered details, 'an unknown error occurred'.
I hate UPS, I hate the shocking level of disorganisation and stupid systems they have in place I wish misery and despair on everyone who works for UPS.
1 of 10
– About 5 months ago.
I purchased ammo online in Georgia. USA.
On Jan 1st. Details say label created package picked up on the second scanned in at atlant ga. On the 3rd then the package sits in Atalanta ga until the...
I purchased ammo online in Georgia. USA.
On Jan 1st. Details say label created package picked up on the second scanned in at atlant ga. On the 3rd then the package sits in Atalanta ga until the 9th . Then the dumb asses send it to California l??? Why??? it’s 2 day ground from Atlanta to central florida.it has sat in Anaheim California for three days now now it’s saying the expected delivery is the 17th that’s 16 days to cover eight hours worth of road from Atlanta Georgia to Central Florida wtf???
1 of 10
– About 5 months ago.
And the drivers always THROW my packages at my door. It freaks my dogs out!!!! Good thing nothing breakable so far. ...
And the drivers always THROW my packages at my door. It freaks my dogs out!!!! Good thing nothing breakable so far.
1 of 10
– About 5 months ago.
Every single time I was shipped a package through UPS over the past few months, every single package was super late & one was even lost. UPS use to be great. What happened to them??? Now they are the...
Every single time I was shipped a package through UPS over the past few months, every single package was super late & one was even lost. UPS use to be great. What happened to them??? Now they are the worst shipping company. I really wish businesses would stop using them.
1 of 10
– About 5 months ago.
package was supposed to be here today. When I ordered from Home Depot it was guaranteed next day. Your company sucks! This is why Amazon will take you over. Keep up the shitty work, your market share...
package was supposed to be here today. When I ordered from Home Depot it was guaranteed next day. Your company sucks! This is why Amazon will take you over. Keep up the shitty work, your market share is dwindling!
1 of 10
– About 5 months ago.
To say that UPS Sucks is an understatement! They deliver a COD package, fail to collect & insist that I file a claim to get my money. Really? That'll take probably 30 to 60 days if ever in...
To say that UPS Sucks is an understatement! They deliver a COD package, fail to collect & insist that I file a claim to get my money. Really? That'll take probably 30 to 60 days if ever in addition to the over 30 days since the package was delivered.
1 of 10
– About 5 months ago.
How normal is it that these UPS Delivery Drivers now wear masks -- when EXCLUSIVELY in the driver's seat, and when any Civilian outside asks a question, these UPS Drivers -- simply stop what...
How normal is it that these UPS Delivery Drivers now wear masks -- when EXCLUSIVELY in the driver's seat, and when any Civilian outside asks a question, these UPS Drivers -- simply stop what they do, and don't say anything --- and just look straight ahead.
Just look straight ahead as if to rob through their own windshield of their own delviery van.
1 of 10
– About 5 months ago.
Always just drops the package by my door without bothering to ring the doorbell right above where they drop the package. I am home all day every day and there is a sign that states RING BELL. FedEx...
Always just drops the package by my door without bothering to ring the doorbell right above where they drop the package. I am home all day every day and there is a sign that states RING BELL. FedEx somehow manages to ring the doorbell even if I never see the delivery person. UPS? Left their brain at home.
1 of 10
– About 5 months ago.
Here's a new way they'll screw you over. I have the app, so I get messages about delivery days and times. First told it would arrive 12/23. No. Tracking indicated it arrived just a few miles...
Here's a new way they'll screw you over. I have the app, so I get messages about delivery days and times. First told it would arrive 12/23. No. Tracking indicated it arrived just a few miles away at the local UPS 12/24. They promised delivery on 12/27.No. Tracking on 12/27 indicated it had now been delivered to a UPS warehouse in a different state about 600 miles south of here. Sent an inquiry/complaint and despite a delivery promised today by 9pm, now they suddenly need an address correction since my address suddenly lacks my apt. number. I will be stunned if it ever arrives.
1 of 10
– About 5 months ago.
UPS in Davenport FL didn't even try to deliver my package, they received it and returned it to sender. I have been tracking it since it left the warehouse and this is the first update I could...
UPS in Davenport FL didn't even try to deliver my package, they received it and returned it to sender. I have been tracking it since it left the warehouse and this is the first update I could find. WTF?! You suck, @UPS
1 of 10
Arlington, TX, USA
– About 5 months ago.
Out for delivery at 9:46am according to the tracking. It is almost 9pm and only God knows where my package is. 12 hour delivery window? This is BS! I paid extra for speedy delivery and my package is...
Out for delivery at 9:46am according to the tracking. It is almost 9pm and only God knows where my package is. 12 hour delivery window? This is BS! I paid extra for speedy delivery and my package is already a day late and no where to be found. I have things to do, can't sit at the house all day but the package requires a signature so here I am waiting (for 48 hours now). UPS is dog poop
1 of 10
Atlanta, GA, USA
– About 5 months ago.
Had an emergency out of state, had my package set to releiver 10 days later when I got back. So the say it's supposed to be re-delivered, the delivery time comes and goes. I call customer service...
Had an emergency out of state, had my package set to releiver 10 days later when I got back. So the say it's supposed to be re-delivered, the delivery time comes and goes. I call customer service and I'm told they mistakenly rerouted my package to some other part of the country and now I won't see it for another 8 days. This is a really important item that I needed on a certain date. They should be flying that package 1st day air as soon as they realized their mistake. Stupid UPS.
1 of 10
– About 5 months ago.
Sent two packages via UPS from Florida to New York on the same day. One I spent $70 so it would arrive by Christmas Eve and the other I spent $13 to arrive whenever. The $13 one (to Long Island)...
Sent two packages via UPS from Florida to New York on the same day. One I spent $70 so it would arrive by Christmas Eve and the other I spent $13 to arrive whenever. The $13 one (to Long Island) arrived on Christmas Eve while the $70 one (to Schenectady NY) has yet to be delivered as of 12/27. What a complete waste of money. I know the weather has been bad, but it makes no sense why one arrived early and the other one is in limbo God knows where. Next year I'm using FedEx. NEVER pay UPS extra for 'before Christmas' delivery. They guarantee nothing and don't give refunds. Thanks for ruining Christmas, UPS.
1 of 10
– About 5 months ago.
Tried to delete 2 logins on UPS website, they said it would take 8 days, s eriously!!!...
Tried to delete 2 logins on UPS website, they said it would take 8 days, s eriously!!!
1 of 10
– About 5 months ago.
Ordered a Christmas gift last week that was shipped via UPS Next Day Air. UPS never updated tracking once it got scanned in at the original hub. Finally got a “delivery exception” update at 3 am...
Ordered a Christmas gift last week that was shipped via UPS Next Day Air. UPS never updated tracking once it got scanned in at the original hub. Finally got a “delivery exception” update at 3 am this morning telling me delivery has now been rescheduled for Monday., the day AFTER Christmas and nearly a week since the order was shipped. The lazy idiots can’t get it right even when they charge the customer up the ying yang for expedited delivery.
1 of 10
Dartmouth, NS, CAN
– About 5 months ago.
UPS decided to attempt to deliver while I was working at normal working hours and left a tag saying "sign the back to allow driver to leave at door". I signed the tag and left it stuck to the...
UPS decided to attempt to deliver while I was working at normal working hours and left a tag saying "sign the back to allow driver to leave at door". I signed the tag and left it stuck to the door where it was placed. The driver failed to read the tag and left a second tag next to the other one saying this was the final notice and now my package is on its way back to Ontario. Thanks
1 of 10
Annapolis, MD, USA
– About 6 months ago.
Don't bother paying online, you'll either get one of two crap outcomes. One, you won't be able to pay online, sorry, doesn't work. Two, the driver will have a C.O.D. anyway. God forbid...
Don't bother paying online, you'll either get one of two crap outcomes. One, you won't be able to pay online, sorry, doesn't work. Two, the driver will have a C.O.D. anyway. God forbid I go to work and have my wife answer the door just to get charged again.
1 of 10
– About 6 months ago.
Their idiot driver did not knock or ring the doorbell. He left a note that i would have to wait another day for my package. ups sucks...
Their idiot driver did not knock or ring the doorbell. He left a note that i would have to wait another day for my package. ups sucks
1 of 10
Chatham, ON, CAN
– About 6 months ago.
Ordered 2 light Saber toys for my kids.
They tried delivering once, spoke to my in-laws who are from a foreign country and don't speak good English, there were outstanding import...
Ordered 2 light Saber toys for my kids.
They tried delivering once, spoke to my in-laws who are from a foreign country and don't speak good English, there were outstanding import fees, said they would come back next day at the same time, never came back, checked tracking after a few days and said delivery refused.
Never have I before actually wished someone had used Canada Post as a courier.
It's no coincidence that pronouncing UPS sounds like Oops
1 of 10
USA
– About 6 months ago.
Bought 2 $1.99 clipper guards from Remington. Supposedly they tried to "deliver twice" and nobody was home? JUST LEAVE IT AT THE DOOR. I've called 3 times already to tell you guys this. ...
Bought 2 $1.99 clipper guards from Remington. Supposedly they tried to "deliver twice" and nobody was home? JUST LEAVE IT AT THE DOOR. I've called 3 times already to tell you guys this.
1 of 10
SYC
– About 6 months ago.
iherb promo code 2022 https://code-herb.com/
...
iherb promo code 2022 https://code-herb.com/
1 of 10
– About 6 months ago.
How is delivery by 9 pm a valid delivery window? How hard is it to create small windows of time for deliveries? Terrible...
How is delivery by 9 pm a valid delivery window? How hard is it to create small windows of time for deliveries? Terrible
1 of 10
– About 6 months ago.
Ups is 1000 x better than FedEx. If my package is shipped ups, I actually have a chance of getting it. ...
Ups is 1000 x better than FedEx. If my package is shipped ups, I actually have a chance of getting it.
1 of 10
Dearborn, MI, USA
– About 6 months ago.
Miss the shipment twice!...
Miss the shipment twice!
1 of 10
– About 6 months ago.
Ordered a desk from Amazon and it was delivered by UPS. Was on my patio a few days ago with the box completely obliterated. It had been torn apart and they wrapped two pieces of rape on each end to...
Ordered a desk from Amazon and it was delivered by UPS. Was on my patio a few days ago with the box completely obliterated. It had been torn apart and they wrapped two pieces of rape on each end to 'hold' it together. Meanwhile, parts were poking out and we could see the top on both ends were ruined. When we tried to drop it back off at UPS store, they said they couldn't take the box in that condition. When we argued that was exactly how they delivered it, they said it doesn't matter and refused to let us leave it. The guy was so rude.
1 of 10
– About 6 months ago.
I work for a company that unfortunately uses UPS as a shipper. The amount of calls I've dealt with the past 5 days alone dealing with lost UPS packages is truly incredible... How do you lose a...
I work for a company that unfortunately uses UPS as a shipper. The amount of calls I've dealt with the past 5 days alone dealing with lost UPS packages is truly incredible... How do you lose a fridge? How do you lose SIX of them?? And they just kind of shrug when I ask them for updates for my customers. Ugh. I will never ship with them!!!
1 of 10
Victoria, BC, CAN
– About 6 months ago.
Insane delivery dates. I was given 3 different dates at the same time, 1 date was from Apple (Dec 13), the other 2 dates were a day apart from UPS. The tracking said "Expected Delivery Dec 8",...
Insane delivery dates. I was given 3 different dates at the same time, 1 date was from Apple (Dec 13), the other 2 dates were a day apart from UPS. The tracking said "Expected Delivery Dec 8", pressing the details button said "Delivery Date of Dec 9". Dec 8 was not acceptable, so I paid $2.10 extra to move the date to Monday Dec 12 (the next advance date available on their list). I wanted to select a store pickup but it said the shipper (Apple) wouldn't allow it. I also wanted to select Dec 9 but I was not given that option either.
Around 6pm on Dec 8 the tracking changed to "Expected Delivery Dec 9". That date was what I wanted all along, so I went in and cancelled my request for Dec 12 delivery. This cancellation request then showed up on the tracking list. Great, I assumed my cancellation request would be honored. 12 hrs later I got a text from Apple saying my parcel is expected today (Dec 9). UPS tracking said parcel out for delivery. Again, great.
15 mins after that it said Reschedule Delivery Requested, Parcel is Being Held. Uh, no, I cancelled that 12 hrs prior. Now I have to wait all weekend when I could have had the parcel today. What a clusterfork. Why was I given 3 different delivery dates, how am I supposed to plan for that? Why did the system ignore my cancellation request when it clearly shows on the tracking list 12 hrs before? I would never have placed this order with Apple had I known they use UPS. What a horrible company, this is not my first bad experience with them.
1 of 10
– About 6 months ago.
UPS In my town stole my iphone 14 max pro 1 TB. Yesterday Apple issued me a new one and is supposed to be arriving today. Hope it isnt stolen again. Ups hires temps for the holidays who are thieves....
UPS In my town stole my iphone 14 max pro 1 TB. Yesterday Apple issued me a new one and is supposed to be arriving today. Hope it isnt stolen again. Ups hires temps for the holidays who are thieves. Beware having anything delivered UPS during this time!
1 of 10
USA
– About 6 months ago.
A 13 hour delivery window is not a valid business practice....
A 13 hour delivery window is not a valid business practice.
1 of 10
– About 6 months ago.
Hi there!
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It's been used by some of the biggest...
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1 of 10
Laval, QC, CAN
– About 6 months ago.
12/02/2022
21:18 Severe weather conditions have delayed delivery.
Quebec City, QC, Canada
Lol… it’s been sunny all day!
Bastards…...
12/02/2022
21:18 Severe weather conditions have delayed delivery.
Quebec City, QC, Canada
Lol… it’s been sunny all day!
Bastards…
1 of 10
– About 6 months ago.
Wow!!! I should have read this site 1st.
I have the saaaaame story as many of you.
Paid for overnight delivery of a .4 lb envelope to arrive Nov 30, 2022 from Dallas, Tx to Austin,...
Wow!!! I should have read this site 1st.
I have the saaaaame story as many of you.
Paid for overnight delivery of a .4 lb envelope to arrive Nov 30, 2022 from Dallas, Tx to Austin, Tx. (Needed by Dec 2nd, at the latest)
Obviously, its too late and my life is complicated now.
The package "is lost" and apparently I cant get a refund until the package is delivered???
Are you f'ng kidding me???
Im waiting on the "investigation email" most of you report will never arrive.
Looks like its back to FedX because UPS wont be getting business from me.
1 of 10
– About 6 months ago.
Pay for extra fast delivery, but it's UPS so it's coming later than original time I would have got without paying. f%@k YOU UPS TRASH!...
Pay for extra fast delivery, but it's UPS so it's coming later than original time I would have got without paying. f%@k YOU UPS TRASH!
1 of 10
Fairfield, CT, USA
– About 6 months ago.
An Over Night package from less than 100 miles away is taking more than 4 days to arrive! The sad part is that is is medicine for my husband who will go in withdrawal and be suffering due to not...
An Over Night package from less than 100 miles away is taking more than 4 days to arrive! The sad part is that is is medicine for my husband who will go in withdrawal and be suffering due to not having it. He is a disabled veteran and goes through this nonsense nearly every 30 days as that is the amount refilled in his prescription. We have been lied to on so many occasions both last night and this morning are the most recent ones, when we manage to get a warm body on the phone. IT truly is a miracle when a package comes in the timeframe it is supposed to come. If they lose the package, they never admit it. Their practice is that is will probably turn up in some truck in its return and they can try again tomorrow... Just so sad how they treat veterans let alone just another human being. What goes around needs to come around to this low integrity organization.
1 of 10
Laval, QC, CAN
– About 6 months ago.
UPS SUCKS! ????
COSTCO SUCKS either by encouraging UPS.
They don’t care about you.
You’re just a drop in the ocean
UPS????
(Wow, makes me feel good ????)
UPS SUCKS! ????
COSTCO SUCKS either by encouraging UPS.
They don’t care about you.
You’re just a drop in the ocean
UPS????
(Wow, makes me feel good ????)
Thanks to ups-sucks.net
1 of 10
– About 6 months ago.
Brought me a box that was soaked mid way through the entire thing. How does this even happen? Item inside was water damaged and their dumb policies make me refuse it and go after the company for a...
Brought me a box that was soaked mid way through the entire thing. How does this even happen? Item inside was water damaged and their dumb policies make me refuse it and go after the company for a refund. Ugh, I dislike that UPS is forced on me by companies.
1 of 10
– About 6 months ago.
Took a day off of my landscaping job that is dwindling down for the season to go to the orientation that UPS scheduled me for, only to have the manager very rudely tell me orientations were on Mondays...
Took a day off of my landscaping job that is dwindling down for the season to go to the orientation that UPS scheduled me for, only to have the manager very rudely tell me orientations were on Mondays and to go home. They cost me close to $300 today and wasted my time, then were f%@king rude about it. Not only did I quit a job I hadn't really started yet today at the UPS, I'm never going to use their services again.
1 of 10
– About 6 months ago.
My package has been sitting at the destination facility for 7 days. Today I called ups and they said I needed to file a claim. I followed the instructions in the email they sent me. Now they are...
My package has been sitting at the destination facility for 7 days. Today I called ups and they said I needed to file a claim. I followed the instructions in the email they sent me. Now they are saying they sent me an email to confirm my email address and the email hasn’t been received to inbox or spam. It’s now 4 hours later and no email. I think it’s clear that they don’t want people to be able to successfully file claims. They’d just prefer consumers and shippers be out millions of dollars each year.
1 of 10
– About 6 months ago.
My package arrived at the city I live in on the 25th…..it’s now the 29th and it’s still just sitting there pending processing…..WTF?...
My package arrived at the city I live in on the 25th…..it’s now the 29th and it’s still just sitting there pending processing…..WTF?
1 of 10
USA
– About 6 months ago.
UPS total failure to deliver Amazon purchases!!
Totally unreliable!!...
UPS total failure to deliver Amazon purchases!!
Totally unreliable!!
1 of 10
Monroeville, PA, USA
– About 6 months ago.
They've sucked for years. If they're ground map tells you two days, tack on an extra 5 or 6 days. Even in the middle of summer, no holidays. UPS will scan your packages for 3 days straight in...
They've sucked for years. If they're ground map tells you two days, tack on an extra 5 or 6 days. Even in the middle of summer, no holidays. UPS will scan your packages for 3 days straight in the same location to make it look like they're doing something. I'm a retired telephone engineer, never worked for any delivery company. FedEx is the Mercedes of delivery and UPS is the Turd (cause turds are brown - like their slogan what can brown do for you). Just a sh!tty delivery company.
1 of 10
– About 6 months ago.
What's the point of getting my package to my state, 30 mins away, then letting it just sit there for a full day? It was supposed to come today, but considering it hasn't moved in 16 hours, and...
What's the point of getting my package to my state, 30 mins away, then letting it just sit there for a full day? It was supposed to come today, but considering it hasn't moved in 16 hours, and didnt brave the 30 minute trek to the depot, it looks like it wont be on time. It's very frustrating and annoying to know that I could drive to get it myself much faster and without the bs. Really UPS? You cant move a trailer 20 miles to get your customers their orders? Its pathetic. I'd be embarrassed
1 of 10
– About 6 months ago.
Stop shipping with this company, they are f,ups. when i get deliveries to my P.O. Box, i get my delivery, no issues, all good. ...
Stop shipping with this company, they are f,ups. when i get deliveries to my P.O. Box, i get my delivery, no issues, all good.
1 of 10
– About 7 months ago.
Where the heck is the t-shirt I ordered 20 days ago…and to use the UPS tracking site is a joke!
I am 0-2 in using UPS…will not ise them if at all possible…and will try to get a...
Where the heck is the t-shirt I ordered 20 days ago…and to use the UPS tracking site is a joke!
I am 0-2 in using UPS…will not ise them if at all possible…and will try to get a refund for the second time!
They are horrible!
1 of 10
– About 7 months ago.
Aren't Air deliveries supposed to take priority? Isnt that why you would pay $100 to ship 2 lbs? So why is my driver delivering Ground packages before an Air? Yeah, you have until 1:30 IF YOU NEED...
Aren't Air deliveries supposed to take priority? Isnt that why you would pay $100 to ship 2 lbs? So why is my driver delivering Ground packages before an Air? Yeah, you have until 1:30 IF YOU NEED IT, but its supposed to go in order of package class. It's so UPS to say f it and do what they want. Way to find a way to piss off customers UPS, you guys are real gems.
1 of 10
San Antonio, TX, USA
– About 7 months ago.
I don't think I've had a package come through UPS on time or without a problem once in the last 5 years or so. Every single time, I'll get an "arrive by" date that will spend the...
I don't think I've had a package come through UPS on time or without a problem once in the last 5 years or so. Every single time, I'll get an "arrive by" date that will spend the next two weeks getting shifted back, over and over again. By far the worst shipping company available.
1 of 10
New Kensington, PA, USA
– About 7 months ago.
UPS had my item last week. Said they "attempted delivery" during a federal holiday. They then said they gave the package to USPS. USPS did not receive the package for another 5 days.
...
UPS had my item last week. Said they "attempted delivery" during a federal holiday. They then said they gave the package to USPS. USPS did not receive the package for another 5 days.
1 of 10
– About 7 months ago.
UPS 3 Day Select took 13 days ??? My package departed from Louisville KY to South Charleston,WV - Roanoke VA - Phoenix,AZ - Goodyear AZ - Back to Louisville,KY - South Charleston,WV a second time and...
UPS 3 Day Select took 13 days ??? My package departed from Louisville KY to South Charleston,WV - Roanoke VA - Phoenix,AZ - Goodyear AZ - Back to Louisville,KY - South Charleston,WV a second time and again to Roanoke,VA to Tampa,FL - Jacksonville,FL - Richmond,VA - Gaithersburg,MD - Salisbury,MD - Then to Hodgkin,IL - Baltimore,MD then to Salisbury,MD for a second time and finally to Chincoteague,VA for my delivery. This is worse than dumb and dumber…The most Stupid route I’ve ever seen ??? “ Ridiculous! “
1 of 10
SWE
– About 7 months ago.
Hey, my name’s Eric and for just a second, imagine this…
- Someone does a search and winds up at ups-sucks.net.
- They hang out for a minute to check it out. “I’m...
Hey, my name’s Eric and for just a second, imagine this…
- Someone does a search and winds up at ups-sucks.net.
- They hang out for a minute to check it out. “I’m interested… but… maybe…”
- And then they hit the back button and check out the other search results instead.
- Bottom line – you got an eyeball, but nothing else to show for it.
- There they go.
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1 of 10
– About 7 months ago.
Last year they claimed a delivery that never occurred which oddly, they then delivered 6 weeks later on my porch?
Now my package has been sitting in my cities facility for 2 weeks according to...
Last year they claimed a delivery that never occurred which oddly, they then delivered 6 weeks later on my porch?
Now my package has been sitting in my cities facility for 2 weeks according to tracking. Can’t get a human being to ask why i don’t have it
1 of 10
– About 7 months ago.
You folks are complaining about not getting your items or getting them late. Try shipping through them and after damaging the merchandise they leave the seller high and dry when comes to filing a...
You folks are complaining about not getting your items or getting them late. Try shipping through them and after damaging the merchandise they leave the seller high and dry when comes to filing a claim.You may have not got your item in one piece but the seller is out the money. Its almost impossible to file a claim on line and there customer service seems completely clueless.Its all figured into the plan. Make it so difficult you wont try.
Iwill go back to USPS..they suck less
1 of 10
– About 7 months ago.
UPS constantly claims they have delivered a package and then there is no package to be found. Are these guys given a reading test for both numbers and maps ? Apparently not....Tired of claims of...
UPS constantly claims they have delivered a package and then there is no package to be found. Are these guys given a reading test for both numbers and maps ? Apparently not....Tired of claims of delivery, me hunting all over the neighborhood and then hours after it was supposedly delivered to my front door = a neighbor from blocks away shows up with the package. Looking for something again today....I think the delivery people steal half of the "missing" packages, especially if they think it's something electronic or re-sellable. Terrible tracking. Hate them so much !!
1 of 10
USA
– About 7 months ago.
Hate UPS? Read FedEx comments....
Hate UPS? Read FedEx comments.
1 of 10
Padua, 20, ITA
– About 7 months ago.
UPS Literally got my house address wrong for 3 times...and they said i wasnt home, which is all cap since there was always somebody home and aint nobody ring our bell or none. And now I gotta reclaim...
UPS Literally got my house address wrong for 3 times...and they said i wasnt home, which is all cap since there was always somebody home and aint nobody ring our bell or none. And now I gotta reclaim my package just because of their stupid ass. I aint ever had such issues with other delivery companies!!!
1 of 10
– About 7 months ago.
I hate UPS so much. I don't understand why retailers don't give you the option to choose which company you want to deliver your package. The UPS guy on my route seems to just drive by my...
I hate UPS so much. I don't understand why retailers don't give you the option to choose which company you want to deliver your package. The UPS guy on my route seems to just drive by my apartment without even trying to get in. Once they are at the door the landlord opens the door. There is also a sign that says the back door is wide open. Amazon, FedEx, DoorDash, etc. Delivery ppl can figure this out, but not UPS. Instead they drop my package off at some dusty CVS in the hood where the parking lot is a nightmare and there is only one person working so you have to wait on a long line. But this latest feat was their best magic trick, in the tracking it said they dropped it off there, but I went through the nightmare line and traffic, only to discover the package is not there. I paid for 3 day shipping because I needed the item by October 25. It is now November 9 and I don't have the package. Now when I put in the tracking number the UPS site just says loading. UPS you are supposed to deliver packages, but instead you lose, steal, and abuse packages.
1 of 10
Herkimer, NY, USA
– About 7 months ago.
Every single time I have a package shipped to me via UPS there's a delay. Even if it does miraculously get delivered on time, expect the package to look like it traveled through a warzone....
Every single time I have a package shipped to me via UPS there's a delay. Even if it does miraculously get delivered on time, expect the package to look like it traveled through a warzone.
1 of 10
– About 7 months ago.
Contact UPS if you have low blood pressure, if you like rabbit holes, automated customer disservice, and talking with people who cannot answer a single off script question with asking unrelated,...
Contact UPS if you have low blood pressure, if you like rabbit holes, automated customer disservice, and talking with people who cannot answer a single off script question with asking unrelated, non-productive questions of their own, before apologizing for not being able to help you.
Their motto should be something like: "You're lucky when we're lucky ". If you have had several experiences with UPS, chances are better than half of them were awful, dismal, terrible, or "D", all of the above.
It is difficult to get a UPS person to talk with you, and even more difficult to get the same answer from more than one of them.
It's amazing they have anything that could be called a "success rate". I just don't understand why businesses would contract UPS for package handling.
1 of 10
New Westminster, BC, CAN
– About 7 months ago.
I got an email stating that my package was out for delivery. 2 min later another email stating that the package missed by the recipient. I called them to have them call me or text me to say when they...
I got an email stating that my package was out for delivery. 2 min later another email stating that the package missed by the recipient. I called them to have them call me or text me to say when they are here cause I don't have a buzzer to my apartment or I can have it delivered to another friends place or I could pick it up. He said it would take a few days to reset it up for another house or pick up and said he will note that they will call or text. Got neither the next day and missed the delivery. Then they told me that oh that agent was wrong and a driver cannot do that. I wish companies would boycott UPS using them for deliveries.
1 of 10
– About 7 months ago.
UPS is AWFUL and I hate that the USPS works with them. I ordered something in October. It was picked up by UPS BUT they lost the package!!! ...
UPS is AWFUL and I hate that the USPS works with them. I ordered something in October. It was picked up by UPS BUT they lost the package!!!
1 of 10
– About 7 months ago.
they can't delivery my packages today because they said there was a break down in their local facility and further delivery will be unknown when. WTF do they only have one facility...
they can't delivery my packages today because they said there was a break down in their local facility and further delivery will be unknown when. WTF do they only have one facility or............f%@king ups.
1 of 10
GBR
– About 7 months ago.
UPS IS A LYING SACK OF SHIT
they said they delivered something and they didn't
why are they so bad at their ONE JOB...
UPS IS A LYING SACK OF SHIT
they said they delivered something and they didn't
why are they so bad at their ONE JOB
1 of 10
Horsham, PA, USA
– About 7 months ago.
UPS CSR SYSTEM SUCKS!!! ...
UPS CSR SYSTEM SUCKS!!!
1 of 10
– About 7 months ago.
Oh boy I guess my package missed its once every 24-36 hour movement attempt. Arrived in my state at 6:30 last night but no movement since, and it only needed to travel another 30 minutes max. How...
Oh boy I guess my package missed its once every 24-36 hour movement attempt. Arrived in my state at 6:30 last night but no movement since, and it only needed to travel another 30 minutes max. How pathetic is that? Ups takes 3 days to move 3 states, then fails to move the last 18 miles so package can be on time. Maybe if they actually tried to keep things moving, and tried transporting things like they are paid for, instead of actively looking for reasons not to deliver things on time, there wouldn't be 10's of 1000's of complaints. I've never seen any big company try so little to achieve their stated purpose. It's like UPS tries to fail just to show how important they are. It's weird but it's like UPS has a serious ego problem.
1 of 10
Strongsville, OH, USA
– About 7 months ago.
I think its kind of fun how trying to find the package that THEY lost is a Kafka-esque maze of dumbassery that leads absolutely no where and is designed to frustrate you into giving up and accepting...
I think its kind of fun how trying to find the package that THEY lost is a Kafka-esque maze of dumbassery that leads absolutely no where and is designed to frustrate you into giving up and accepting you should only use the post office from here on out. I also enjoy how they say right on the 800 number no one can help you, to file a claim on the website. But you can't use the website unless you have an account. Ah! Well played, UPS! So after they collect your information to sell it to third parties and you are able to find find the place on the site to file the lost package claim they say your package cannot have a claim filed upon it. Happy days are here again! I have wasted an hour trying to just get a response on your mistake, only to be told to screw off and that I cannot be helped. I certainly hope my kid's Halloween costume will enjoy living out the rest of it's days in a UPS facility in Rossford Ohio instead of, you know, being delivered. What a bunch of turds.
1 of 10
– About 7 months ago.
I am genuinely amazed at how predictably terrible UPS is in comparison to their competitors. I truly cannot recall the last time I had a UPS package arrive on time with no issues. Meanwhile, the...
I am genuinely amazed at how predictably terrible UPS is in comparison to their competitors. I truly cannot recall the last time I had a UPS package arrive on time with no issues. Meanwhile, the deliver date for USPS, and FedEx hardly ever changes, and sometimes arrives a day early. I have a really hard time understanding how UPS is still doing any business, their delivery service is shockingly incapable in comparison to competitors.
1 of 10
– About 7 months ago.
Screwed up again UPS. My propane heater I ordered off Amazon was rescheduled to be delivered on October 26th by 7pm and it didn't show a second time. No delivery truck all day and no way they...
Screwed up again UPS. My propane heater I ordered off Amazon was rescheduled to be delivered on October 26th by 7pm and it didn't show a second time. No delivery truck all day and no way they could find address in the middle of Fallon Nevadas 6:30pm sunset making it impossible to see rural housing. Thank you so much for being inconsiderate and not caring that my delivery missing means we must endure 24 degree temperature at night without any means of heat as we live on solar and propane methods. This was supposed to help us stay warm. Why do I pay for Amazon prime to be stuck with a delivery service like ups. I don't have these issues with FedEx or USPS deliver stuff. They have gotten familier with the area because the same FedEx guy delivers our FedEx packages. He even calls us if he has delivery issues. Unlike ups who doesn't call even though we provide contact info
1 of 10
– About 7 months ago.
The package arrived at usp on 10/20 and I just got the delivery date today (10/26) that it would be delivered today. The tracking read that the package left a ups center late in the afternoon today...
The package arrived at usp on 10/20 and I just got the delivery date today (10/26) that it would be delivered today. The tracking read that the package left a ups center late in the afternoon today from Spokane Wahington approximately 450 miles from here. I called their customer service and they stated that it was due to be delivered on 10/31 or 11 days from when it was sent where their website says 4 days for delivery. Is it a lack of workers, too much internet orders or what? Awful service for this package.
1 of 10
– About 7 months ago.
Ordered propane heater off Amazon because we live off grid using propane and solar. At night it's hitting 25 degree with no heat source to keep me warm. Was due for delivery on October 25th by...
Ordered propane heater off Amazon because we live off grid using propane and solar. At night it's hitting 25 degree with no heat source to keep me warm. Was due for delivery on October 25th by 7pm in Fallon Nevada.
October 23rd (ordered)
October 24th at 4:51pm departed Salem Oregon
October 24th at 12:38 arrived to lanthrop CA and departed at 8:22pm
October 25th at 12:51am arrived to sparks NV.
4:56am processed in sparks NV.
5:00am loaded on vehicle for delivery
10:25am out for delivery Fallon Nevada
October 25th at 1:01pm it was marked delivered to front porch (it was not) I filed a complaint and there was no update until 9pm when the route finally updated. Now it does this
October 25th at 9pm these updates show up
4:59pm departed sparks facility
5:27pm arrived at sparks facility
6:21pm departed sparks facility
October 26th 2:48am arrived in Ontario CA
Now it's expected to arrive today by 7pm and it has completely left the state of Nevada in which it is supposed to be delivered in. How is this acceptable.
1 of 10
– About 7 months ago.
Why is ups tracking so terrible and what's the point if even the employees say scand means nothing? My package arrived at my local distro but then nothing else happened. Cs says that the scans are...
Why is ups tracking so terrible and what's the point if even the employees say scand means nothing? My package arrived at my local distro but then nothing else happened. Cs says that the scans are just logical, they have no real clue where anything is, only where they are supposed to be. So what's the point? Another late/lost package from ups, imagine my surprise.
1 of 10
– About 7 months ago.
I work during the day. I have no one to sign for a package. They must hire idiots to deliver packages because they said on the note on my door that they would leave the package at a station on the...
I work during the day. I have no one to sign for a package. They must hire idiots to deliver packages because they said on the note on my door that they would leave the package at a station on the other side of town. There is a station less than half that distance from my house. What a bunch of idiots. Ups sucks!
1 of 10
– About 7 months ago.
Now these high school drop outs make one attempt to deliver. Attempt isn’t even the appropriate adjective. They go to a building, if they can’t get in the take your package to Drop facility and...
Now these high school drop outs make one attempt to deliver. Attempt isn’t even the appropriate adjective. They go to a building, if they can’t get in the take your package to Drop facility and wait for you to come pick it up. They used to make at least 3 attempts for delivery. Not anymore. I’m disabled, can’t get to your pick up point. Asked UPS to re-deliver to me. They never did. Instead UPS said they delivered back to to sender at sender’s request. When I called sender they told me they’ve been having a lot of problems with UPS and they never requested it back and they’ll resend. Thanks UPS, you picked a fitting color for your company banner; dog shit.
1 of 10
– About 7 months ago.
I was literally sitting on my couch and someone slaps a sticker on my door and disappears, no knock, no doorbell. The sticker says that it needs a signature and there was no one home to sign for it...
I was literally sitting on my couch and someone slaps a sticker on my door and disappears, no knock, no doorbell. The sticker says that it needs a signature and there was no one home to sign for it so I have to wait two days to pick it at a UPS store. Are you kidding me? I was right here! If you’d actually rung the doorbell before bolting back to your truck, I’d have my package and you’d get credit for your delivery! Lazy moron!
1 of 10
Brookings, SD, USA
– About 7 months ago.
Constantly late and damaged packages, to include rude staff and drivers, along with non-existent customer service. All the aforementioned, and UPS has the nerve to do this (this notice came in an...
Constantly late and damaged packages, to include rude staff and drivers, along with non-existent customer service. All the aforementioned, and UPS has the nerve to do this (this notice came in an email from them):
The following changes will take effect on December 27, 2022:
• The rates for UPS® Ground, UPS Air and International will increase an average net 6.9%.
• UPS Air Freight rates within and between the U.S., Canada, and Puerto Rico will increase an average net 6.2%.
1 of 10
Orchard Park, NY, USA
– About 8 months ago.
Good luck ever talking to a human who can actually help you out. They now charge $7.99 to pick up your package after their app isn’t working so you had no idea what time to be home to sign for it. ...
Good luck ever talking to a human who can actually help you out. They now charge $7.99 to pick up your package after their app isn’t working so you had no idea what time to be home to sign for it. Back to the sender it goes. This isn’t the first time unfortunately. Guess who loses…. Me.
1 of 10
– About 8 months ago.
They refuse to leave the package. But I’m supposed to be home all day until 7:pm waiting for their appearance. I had no problem because I told my driver to leave it. Than UPS decided they would not...
They refuse to leave the package. But I’m supposed to be home all day until 7:pm waiting for their appearance. I had no problem because I told my driver to leave it. Than UPS decided they would not allow that even though there had been no problems,I had to be home. Who is home in the daytime? NO ONE! Who does UPS think they are that they can dictate to me and deliver when ever they feel like. I’m just supposed to be here waiting! Stop using UPS to ship!!!
1 of 10
– About 8 months ago.
UPS sucks bc literally, no matter what service you pay for, theres always a problem. Today it's a next day air that says it's on time, the flight departed and landed, but tracking wont update....
UPS sucks bc literally, no matter what service you pay for, theres always a problem. Today it's a next day air that says it's on time, the flight departed and landed, but tracking wont update. So the customer is left to wonder "did just my package not make it?", "is it just the tracking?", "did it get lost?". No other delivery company has these chronic issues and it makes an incredibly stressful situation. I wish companies wouldn't use UPS. I'm so sick of paying extra for the purpose of making it less stressful, only to have UPS f%@k up anyways.
1 of 10
– About 8 months ago.
UPS uses Google Maps to find addresses. I have lived in my address for 2 years come December and they still cannot find my address. I just got a phone returned to send on 'Invalid Address'...
UPS uses Google Maps to find addresses. I have lived in my address for 2 years come December and they still cannot find my address. I just got a phone returned to send on 'Invalid Address' claims. I called and they think using Google maps as their only mode of finding addresses is all right. Waze can find me, Fed-Ex can find me, Amazon finds me ... but UPS can't figure it out .... I will NEVER again work with anyone that ships with UPS. What a terrible business!!!
1 of 10
– About 8 months ago.
Apparently UPS has decided it's not delivering my area today. Its 10:40 and loaded on delivery car, but not out for delivery. Who starts working at 11 am? No one productive, that's who. Really...
Apparently UPS has decided it's not delivering my area today. Its 10:40 and loaded on delivery car, but not out for delivery. Who starts working at 11 am? No one productive, that's who. Really really unimpressive for a multi billion dollar company.
1 of 10
– About 8 months ago.
I was just starting to think UPS got it together, but no. My package is in my state since 8 pm, but didn't get on the next connection. Why is ups so inflexible? They cant make adjustments. They...
I was just starting to think UPS got it together, but no. My package is in my state since 8 pm, but didn't get on the next connection. Why is ups so inflexible? They cant make adjustments. They just delay instead of going the extra mile for their customers. If a trailer is 10 mins late, they delay your package, instead of just doing the work, 10 minutes later. Very very lazy
1 of 10
Groningen, 04, NLD
– About 8 months ago.
Todat UPS decided not to ring my doorbell and skip my house completely to drop my package off at a service point so now I have to pick it up myself anyways, might as well have gone to the store...
Todat UPS decided not to ring my doorbell and skip my house completely to drop my package off at a service point so now I have to pick it up myself anyways, might as well have gone to the store
1 of 10
USA
– About 8 months ago.
It's amazing how ups tracking is so bad. Recently had a package delayed due to a railroad issue. From that moment on ups tracking will not give a out for delivery or delivery date, even though the...
It's amazing how ups tracking is so bad. Recently had a package delayed due to a railroad issue. From that moment on ups tracking will not give a out for delivery or delivery date, even though the package arrived in the delivery terminal 2 days ago. I will likely get my package today, but the tracking is now DOA.
1 of 10
USA
– About 8 months ago.
UPS is the most useless trash carrier. ...
UPS is the most useless trash carrier.
1 of 10
– About 8 months ago.
UPS is horrible!! They left a note, never tried to contact us. Then I called and they promised someone would call me within the hour. After 90 mins I called back and they claimed they called me after...
UPS is horrible!! They left a note, never tried to contact us. Then I called and they promised someone would call me within the hour. After 90 mins I called back and they claimed they called me after 30 mins. I said BS. I have no missed calls and no voice mails.????
1 of 10
– About 8 months ago.
OMG!! Just found out that a package that I REALLY need is being delivered tomorrow and that it needs a signature. That's fine, except I WILL BE RUNNING ERRANDS ALL DAY TOMORROW for a trip that...
OMG!! Just found out that a package that I REALLY need is being delivered tomorrow and that it needs a signature. That's fine, except I WILL BE RUNNING ERRANDS ALL DAY TOMORROW for a trip that starts on Monday.
I have repeatedly tried contacting a human being @ OOPS, to no avail. I simply want to pre-sign for the package. AHHHHHHHH!!
I'm beyond frustrated. UPS SUX.
1 of 10
Los Angeles, CA, USA
– About 8 months ago.
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1 of 10
– About 8 months ago.
Took work off to receive an important package. Driver even f
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– About 1 Day ago.
Had a package being sent back to Macy's only to have it "delayed" and stuck in Horsham, Pa since 6/3. Attempted to get in touch with CS via Facebook Messenger only to run into some lazy...
After investigating further on my own I saw posts (mostly on UPS's reddit) from others who have had their packages delayed, some of which, have been delayed for weeks now. Of course, UPS has 0 alerts regarding delays only the "We're no longer delivering to Ukraine, etc" service alert.
So now, I'm -- yet again -- forced to pray that a "Professional" delivery service delivers the package.
– About 2 days ago.
I tried to register a UPS account to change the delivery address of my package but it wouldn’t link the package to my account. I think spent 45 minutes in the phone explaining this to them in which...
Routinely they also deliver things to our office but make no attempt to actually deliver. They do not ring the doorbell and then just leave.
– About 3 days ago.
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– About 3 days ago.
Can't write f%@kups without UPS. Packages delayed for bullshit reasons. I cant understand that this company is still around...
USA
– About 3 days ago.
ups sucks so bad bro. on the website where i track my package it keeps daying it’ll be here today but no its changed to date everyday! i keep getting my hopes uppp i just want my squishmallow...
Denver, CO, USA
– About 4 days ago.
f%@k ups holy shit...
– About 4 days ago.
UPSf%@kING SUCKS!!!...
DEU
– About 4 days ago.
I ordered 2 carpets. about 8 kg i guess. In the building we have a lift. we are on the 1st stock. I told the UPS guy that we have a lift and he said i should come down and take them up. This happened...
And today, I got a message that my package was delivered to a post office and i should get it by myself. UPS claims that i was not at home. But i was at home whole day. FFS. I hope somebody teaches a lesson to them about package delivery.
– About 5 days ago.
UPS IS THE WORST COMPANY IN THE ENTIRE WORLD TO CHOSE TO HANDLE YOU PACKAGES OR ITEMS THEY TRULY SPECIALIZE IN LITTELY DROP SHIPPING THE ITEM FROM POINT OF ORGIN, TO ITS DESTINATION AND GOD HELP YOU...
– About 1 Week ago.
Besides not taking good measures to prevent fraudulent charges, their customer service suuuucks and I paid overnight shipment for nothing!! They don’t even update their stuff right. UPS is pricey...
USA
– About 1 Week ago.
Lazy company. There was an issue that COILD have been fixed if a human being just looked at the label instead of scanning this Wouldnt Have happened. Now, it says I need to fix my address , but when I...
– About 1 Week ago.
So, who disciplines the drivers of trucks who FAIL to deliver packages that were placed on their truck? NOBODY! These people are obviously "to big to be held accountable". Call their...
Marble Falls, TX, USA
– About 1 Week ago.
I called UPS about a misdelivered package. I got the automated assistant who was no help and hung up on me! It took three calls to get someone to pick up the package. That was a lot of my time wasted...
– About 1 Week ago.
My shipment didn't require a signature to be left at my door. However, the driver made a "judgment" call to not deliver it. The stated reason was he thought they could possibly be stolen....
– About 1 Week ago.
Order was originally scheduled for today. They delayed it thinking it wouldn't get here on time. The thing is it could've BEEN DELIVERED HERE SINCE YESTERDAY. It has been in town since...
USA
– About 2 weeks ago.
UPS is lazy, corrupt, and useless!
Unfortunately, I forgot to find out how an online site ships before I ordered. I always ask, and if they use UPS I order from someplace that does NOT...
Unfortunately, I forgot to find out how an online site ships before I ordered. I always ask, and if they use UPS I order from someplace that does NOT use UPS! This time, I forgot.
Monday I get an email stating my package will arrive the next day before 7pm, from UPS.
Tuesday I get an email from UPS stating my package will be delivered on Wednesday before 7pm.
Wednesday I get an email from UPS stating my package will be delievered THURSDAY before 7pm.
Thursday I get an email from UPS stating my package will be delivered Friday before 7pm.
Friday I get an email from UPS stating my package will arrive SATURDAY by 7pm.
Saturday I got NOTHING!
Here it is SUNDAY, and I get an email from UPS stating I will get my package MONDAY before 7pm...............and the LIES CONTINUE!!
If the place I ordered from used FedEx, I would have had my package when they told me I was going to have it!
Make SURE you ASK how a place ships, BEFORE YOU ORDER FROM THEM! If they use UPS......SHOP SOMEPLACE ELSE!!!!
– About 2 weeks ago.
These morons at UPS need to be put out of business, so I order a Verizon Fios service to my new apartment on Wednesday, I was quickly informed by email that the package will arrive on Saturday may...
Los Angeles, CA, USA
– About 3 weeks ago.
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USA
– About 3 weeks ago.
After having to deal with Home Depot's poor excuse of CS to get an online order approved for return, they sent a label to UPS and scheduled it for the next day, Sat. They never came. Waited til...
Seacroft, H3, GBR
– About 3 weeks ago.
Had a Home Depot return scheduled for pick up Sat. Never came. Waited til today, Mon. Tracking showed "On the Way - exception - receiver no longer in business" about 11:15AM or so. WTF?! First...
– About 3 weeks ago.
I have to totally agree, I have medication that they deliver and it’s been Hell!!!! It’s never on time or it’s lost. Always being a cluster $uck!!!! I’m going to find an alternative to the...
– About 4 weeks ago.
I just had the most horrible experience with a Home Depot order shipped with UPS. After over 30 emails all with conflicting or repetitive information 1/3 of my shipment was dropped off where I...
San Jose, CA, USA
– About 4 weeks ago.
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Dearborn, MI, USA
– About 4 weeks ago.
Package from Denver CO to Irvine CA. The logistical geniuses at UPS have decide the most expedient route would be for the package to travel east first. So far it has made a stop in Little Rock, before...
Buffalo, NY, USA
– About 4 weeks ago.
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https://bit.ly/stop69
– About 4 weeks ago.
It worries me to see another Tucson resident having similar issues and finding this site days after I have. It is insane how this big of a company can screw over so many consistently....
Tucson, AZ, USA
– About 4 weeks ago.
I ordered a nice purse for my S.O. for Mother's Day. I had plenty of time for shipment. I was excited. ... I *was*... that is, until I learned who would be handling the package. I started having...
And sure enough, this time is no exception -- there is something wrong with this shipment. I'm on day 5 of daily calls trying to correct a package shipping location. I've been through lengthy automated phone menu a dozen times. UPS tells me that the seller needs to upload the shipping and billing information so that they can edit the shipping address. The package is in transit, has a tracking number and an estimated arrival date. How can that be if they don't have the aforementioned information? It is a mystery that alludes all logic and may never be solved. A true enigma wrapped in a riddle.
I was just on a 3-way phone call with the seller and the UPS customer service (per UPS' Customer "Service" suggestion) attempting to resolve the issue. The seller and the UPS rep conversed for several minutes. UPS reiterated that they don't have the shipping information. The obvious aforementioned questions were raised -- to which there was the non-answer of "your company did not upload the 'end-of-day' report." Whatever tf that means. The seller has worked for this company for 7 years and has never heard anything like that. At which point, he hung up on both the seller and me.
Why is UPS Customer Service so terrible you ask? Well, aside from the entire company being entirely and homogeneously comprised of sh!t, UPS is hoping to wring a few more dimes out of it hapless victims. They're betting after 20 minutes of listening to terrible hold music and repeating yourself to the robot lady with the voice recognition abilities of a 2005 Blackberry, you'll hang up and visit their bug-ridden website. They'll tell you "it's easy to change the shipping address with our 'My Choice' service!" Spoiler alert. It's not. Not at all. You know what *My Choice* would be, you wretched abomination? To never hear, see, or be subjected to anything remotely associate with your company ever again.
I digress. 'My Choice' has proven impossible to even use. When I'm not getting "LASSO" errors (whatever the fk that is), I'm getting other errors such as "That address / name / email address / phone number / blood type / astrological sign is already associated with another account".
When I finally got logged into my account, the shipment isn't there. I look it up by tracking number and then it puts it in "Recently tracked". Ah cool. I see it is still fuct and there is no way to edit it. Thanks UPS. Glad I spent aggregate days getting into your Website as a workaround for abysmal live customer service.
The issue still isn't resolved. The man was supposed to send a follow-up email. He didn't. If I am to give this company any credit it all, it would be for consistency. From their deliveries, their website, their customer service, to their excrement-colored trucks and uniforms -- it's all sh!t. At least I know what to expect.
I'm not quite sure what 'UPS' actually stands for, but I have a few guesses I thought I would share.
Uniformly Piled Sh!t
Unreasonably Prolonged Shipments
Unfit & Possibly Stoned
– About 4 weeks ago.
UPS is the shipping company that only gets business when people make a mistake at chackout....
USA
– About 4 weeks ago.
UPS dropped tires right in front of our electric gate to where we had to climb over it to remove the tire so we can open the gate. The code to the gate was clearly on the label with delivery...
– About 4 weeks ago.
My bed has been sitting in a warehouse for nearly a week now. It’s only an hour away at this point, if that. Now I’m being given the option to cancel my order, or wait indefinitely without any...
Seattle, WA, USA
– About 1 Month ago.
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Travelers Rest, SC, USA
– About 1 Month ago.
Had a package ordered and was out for delivery. We live at the end of a steep driveway, and more times than I can count, UPS and only UPS will cancel the order with "operational issues"...
– About 1 Month ago.
AS A FORMER MANAGER AT UPS, I RECOMMEND SWITCHING TO FEDEX.
UPS WILL NEVER PAY YOUR CLAIM. BIG BROWN DOESN'T GIVE A SHIT ABOUT YOUR BOX. BIG BROWN JUST WANTS NICKEL AND DIME YOU...
UPS WILL NEVER PAY YOUR CLAIM. BIG BROWN DOESN'T GIVE A SHIT ABOUT YOUR BOX. BIG BROWN JUST WANTS NICKEL AND DIME YOU DEATH.
– About 1 Month ago.
Managers at ups do not really care about the customers' packages. All Carol Tome cares about is squeezing money out of SMB and driving up the stock price. Carol Tome's greed and lack of...
Katowice, 83, POL
– About 1 Month ago.
Bad practices even in Poland. Parcels are not delivered to stated address, but just dropped at the collecting facility.......
USA
– About 1 Month ago.
Does anyone know why Shopify is set up to use UPS (OOPS is what I call them)? Had yet another piece get trashed by the time it got to a customer. I am so tired of paying jackasses to break my stuff...
I've had much better luck with Fedex in the past, but since I remade my website with shopify, I've been forced to use "OOPS"
USA
– About 1 Month ago.
Not sure how many times UPS delivered Firearms and firearm parts at our ISD. I am an FFL and they have delivered firearms to the primary school more times than I can remember. They also leave packages...
– About 2 months ago.
UPS is stuck in an endless loop. I keep asking them to send the package back to sender and they keep sending it back to me, the receiver. So I went through their customer service 3x and they scheduled...
– About 2 months ago.
UPS doesn’t care about your package or whatever shipping option you choose. You’ll get your package whenever you want to. I consistently pay for Next Day Air Shipping and never have I ever gotten...
Cleburne, TX, USA
– About 2 months ago.
Even their chatbot sucks. Stuck in a loop. Have to ask 15 times for a human. Webpage is not mobile friendly. How is this a functioning corporation?...
USA
– About 2 months ago.
Ups is trash, spend the extra dollar for fed ex, logistics are designed by a 2 year old, and package arrived two days late......
Hamel, MN, USA
– About 2 months ago.
Every time I order something and I have the misfortune of finding out its UPS, a part of me dies. They reroute my packages where ever they want, stick notes on my apartment complex front door without...
– About 2 months ago.
Customer service lies. Not open on Sundays. Trash. Please Teamsters, shut it down!...
– About 2 months ago.
They need cameras on their workers so they quit breaking shit!! If you don't like your job a another job! POS!!...
– About 2 months ago.
f%@k UPS I’m going to fedex...
– About 2 months ago.
I pray the Teamsters strike!!!
BIG BROWN, EAT SHIT AND DIE!...
BIG BROWN, EAT SHIT AND DIE!
USA
– About 2 months ago.
Two days package has been “Out for Delivery”. Two days the truck has gone right by my house. No package, even though I am watching the truck ON THEIR APP. Call UPS and they claim the package was...
– About 2 months ago.
Apparently, after 42 years living at the same street address, it is no longer valid. According to the idiot on the phone, my address was flagged as "abandoned or vacant" and UPS...
UPS is the only company that always has a litany of excuses as to why they can't deliver my packages - weather was too bad, driveway wasn't plowed (it was plowed and sanded), driveway is too muddy, driveway is too bumpy, and now my address is vacant. WTF is wrong with this company? No other company has these issues. To add insult to injury, they then charge you $6 to hold your package at their local terminal.
I always try to avoid using UPS for anything, but unfortunately Amazon (and a few other sites) insist on using them despite being asked not to.
I HATE UPS!!!!
Toms River, NJ, USA
– About 2 months ago.
incompetent, moronic, idiotic, pathetic, and worthless aka ups...
Louisville, KY, USA
– About 2 months ago.
I just agreed to ship a package from my house to my brother. Web site said $82 accepted the amount, hit pay. The cost went to $103. Can not go back. I do not ship a lot, but I will do everything I cna...
USA
– About 2 months ago.
Yeahhhh...... just try to get help from UPS over the phone....keep repeating that tracking number one..... digit.....at....a....time, only to have that maddening UPS bot condescendingly apologize (as...
I used to be a fan of UPS: even worked for them in the 80's. Now, they're as willing to take your hard-earned money without entertaining any accountability as far too many other businesses are.
UPS sucks.
SWE
– About 2 months ago.
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– About 2 months ago.
To many times UPS has damaged my packages!! QUIT MISHANDLING PACKAGES!!! ...
Rock Hill, SC, USA
– About 2 months ago.
Never use UPS. I had a company agree to overnight a package for me which I paid to do. The company selected UPS Next Day Saver. To our surprise, this doesn’t actually mean next day. It...
Lincolnville, ME, USA
– About 2 months ago.
Can't get through their stupid website crap. I have a package that they picked up on the 3rd and has not moved. Try to get an answer and you get in a circle until you give up....
Latrobe, PA, USA
– About 2 months ago.
Lie about weather but it’s incompetent unions and management. Liars liars liars just deliver the package or say we suck at logistics and failed you our customer but we lied about the reason so no...
Fort Worth, TX, USA
– About 2 months ago.
Have a package coming worth a bunch scheduled for deliveryon Saturday but I''m not going to be available.. UPS cant / wont hold the delivery but will deliver it to a pickup point for...
Waterford, MI, USA
– About 2 months ago.
UPS sucks balls...
Dearborn, MI, USA
– About 2 months ago.
The worst. When I get packages via fed ex it takes 4-5 days to my door from China.
Ups tracking shows it clearing U.S costoms on the 2nd and then on the 4th it shows reaching American soil....
Ups tracking shows it clearing U.S costoms on the 2nd and then on the 4th it shows reaching American soil. Backwards. Still hasn’t moved sense. I will insist on fed-ex with my purchases in the future.
Jacksonville, FL, USA
– About 2 months ago.
UPS is the slowest company now days. They used to be the best and not they are the worst. I NEVER use them and hate when people use them to send me items. It takes 3x longer with UPS....
– About 2 months ago.
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Perth, 08, AUS
– About 2 months ago.
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GBR
– About 2 months ago.
For the 2nd time after yesterday, the liars said they could not get payment for duties but perhaps it would have been better if they had knocked on my door first.
Yesterday I paid the CS...
Yesterday I paid the CS agent for duties. Was told the drivers only accept cash. Who takes cash nowadays?
I went irate on customer service and asked for somebody who spoke English. After 20 minutes I was told that the local depot would contact the driver.
4 years ago January the same thing happened:
"I am sorry to hear that your order was not delivered as expected.
We have contacted UPS who after investigating have confirmed that the drivers GPS shows that they did not attend your property. They will be raising this internally with the driver in question."
At least I didn't have to wait for end-of-day to go ballistic.
– About 2 months ago.
50$ import fee in a tshirt that’s barely over the border?? f%@k off shitty service always late customer service doesn’t even exist there horrible company ...
DEU
– About 2 months ago.
I live in an apartment building on a very busy main street with no parking or stopping. UPS used to regularly drive right by and failed to deliver. I began recording the CCTV feed of the front...
For a few years I have avoided any company that used UPS. Today I took photos regularly and screenshots for timestamps and it happened again. 10 minutes after I was in the main lobby entrance getting my electrical meter reading they emailed:
The status of your parcel has changed.
Exception Reason: We tried to deliver the package, but were unable to receive payment. A second attempt will be made the next business day
Exception Resolution: Your delivery has been rescheduled for the next business day.
Now this shipment required payment for importation duties and the web site said the driver will take payment. I had my card ready by the front door in anticipation.
Customer service just told me that it was cash only (who uses cash nowadays) and I paid the agent.
Tomorrow I will expect to waste another entire day.
Naples, FL, USA
– About 2 months ago.
Paid almost $400 to ship an antique door from Cali to Fla and it was damaged due to careless handling. Now I have to pay to have it repaired. No accountability and no customer support. No wonder...
Beaverton, OR, USA
– About 2 months ago.
I hate UPS so much. The way they give tracking numbers that say item is out for delivery for three days in a row. No customer service. They just suck. I am desperate for my item that keeps getting...
Gilmer, TX, USA
– About 2 months ago.
How does a company this poorly run stay going? They garuntee overnight delivery on my medication that is very critical at getting. You can’t just call up your doctor and say hey UPS isn’t sending...
I sent package now in Jan and March 31 and both have taken 4 days to get to me. All while paying for overnight delivery. They always use “weather delay” even though they think we r all dumb and can’t use the internet to see what the weather is like where the package has been sitting.
My current package has been sitting in Kentucky for 2 straight days even though they told me operations were running on Saturday. My package is “estimated” to arrive Tuesday when it was supposed to arrive Saturday.
Of course customer service was useless and refused to refund my money. I asked them if I was in Louisville right now (Saturday April 1) and I wanted a package overnighted to Gilmer TX (where I live) would it arrive Monday? They said YES! So then why the hell is my package sent on Friday still sitting in Kentucky? Even is they couldn’t fly the dang thing out it in a truck to get it here by Monday. They don’t think like that cause sir your paid for “air” shipping so it needs to go by air. I could have drove there picked up package and been home on Sunday.
I refuse to ever use this company again! With as bad as USPS is even they still get your package on time.
– About 2 months ago.
How is it their still in business? It’s probably from all the packages they take. I was trying to track another package from them recently and they claimed it was delivered and signed by a...
– About 2 months ago.
Ups has terrible customer service and the drivers take packages ...
Chicago, IL, USA
– About 2 months ago.
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NLD
– About 2 months ago.
UPS CAN SHOVE MY PACKAGE UP THEIR A$$ES. ...
Orange, CT, USA
– About 2 months ago.
Just came here to say UPS f%@king sucks, f%@k these slow, lazy ass bitches....
– About 2 months ago.
UPS THEY ALL SUCK NOBODY CARE.HAD A PACKAGE SHIP SAT DEL. ALL I GET FROM SOME JACKASS OVERSEAS IS WE HAVE A TECHNICAL DELAY WTF IS THIS CRAP. HORRIBLE COMPANY FROM CORPORATE TO THE DRIVER OF THE...
– About 2 months ago.
UPS used to run like a whistle. Since the company has gone woke, the service, the work ethic, and the accountability in the orgnization has gone to hell. The managers at UPS are lazy and do not about...
– About 2 months ago.
Customer service is awful. All service calls go to China, India and Mexico. Good luck with filing claim - their entire claims process is broken. Trying to schedule a Saturday pickup? Good luck. More...
– About 2 months ago.
ohh it...
Port Richey, FL, USA
– About 3 months ago.
I have been waiting a month for my package to be shipped on eBay, and when it finally shipped out, the UPS tracking website has been telling me for days that my package will arrive on Thursday the...
– About 3 months ago.
Hey Amazon PLEASE STOP shipping my packages through UPS. The delivery windows are always wrong. It's no way I should be getting packages after 8pm constantly. Damn we need more shipping companies ...
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– About 3 months ago.
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– About 3 months ago.
Customer Service is abysmal. Billing is confusing as hell, and they never fail to sneak in some additional charges. They damaged a package? Too bad. It's your fault. Good luck with your claim....
Bowling Green, KY, USA
– About 3 months ago.
I have called twice and my issue has still not been resolved. There should some kind of update on tracking packages not leaving people in limbo. f%@k y’all get ur shit together it shouldn’t take...
Sammamish, WA, USA
– About 3 months ago.
They don't know how to ring the door bell. And maybe becos they have so much business and so little drivers, their drivers are overloaded with packages they cannot wait until we come to the door....
Also, UPS drivers don't care if customers complain. They are union...what is UPS going to do? Fire them? The drivers can't be fired. Bad attitude...entitled lot
– About 3 months ago.
UPS NEVER scans a package progress and refuses to send Email or Text Updates. I signed up TWICE (two different days) for the Tracking Progress of a very important package from the East Coast and...
They show a "Expected Delivery Date" for the Tracking number, but never show any progress of the package's location" and don't deliver it on that delivery day!!
I have started telling shippers to NOT USE UPS for my shipments, to use FedEx, DHL or USPS instead!! I will NEVER use UPS again!!
Artesia, NM, USA
– About 3 months ago.
Maybe fix your stupid god damn system? You’re like a 19th century parcel service, can’t reschedule or redirect a signature shipment for pickup in store because you’re all too f%@king stupid to...
– About 3 months ago.
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Tyler, TX, USA
– About 3 months ago.
Ups is never on time and always switching delivery dates wish we could choose who delivers our packages because it would be FedEx every time ...
– About 3 months ago.
1. Tried to change delivery address for package. Site error.
2. Tried to change package to be delivered to a UPS location. Site error.
3. Call UPS and get them to deliver the package at a...
2. Tried to change package to be delivered to a UPS location. Site error.
3. Call UPS and get them to deliver the package at a UPS location.
4. UPS still delivers package to old address.
5. Account get locks for fraud.
I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.I hate UPS.
Seattle, WA, USA
– About 3 months ago.
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– About 3 months ago.
Driver doesn't read addresses dropped ours next door and theirs here. Just lucky this time actually got the item. ...
Warsaw, 78, POL
– About 3 months ago.
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USA
– About 3 months ago.
I had a delivery sat up and says address not found. Go to the UPS site to correct it but now my package is nolonger found. Put in the tracking number and everything. Says correcting my address. But...
USA
– About 3 months ago.
Sat: Out for Delivery by 7pm....nothing
Sun: Your delivery date will be updated
Mon: Out for Delivery by 7pm...Still nothing
Tues:???...
Sun: Your delivery date will be updated
Mon: Out for Delivery by 7pm...Still nothing
Tues:???
– About 3 months ago.
Going on 17 days for a 5lb package from Spokane, WA to England, AR
Pretty pathetic service, and customer service is even worse....
Pretty pathetic service, and customer service is even worse.
– About 3 months ago.
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Leawood, KS, USA
– About 3 months ago.
Note: I posted this experience and it says I'm in Leawood, KS, USA. This is incorrect. This concerns a shipment from Holland to the U.S.
Their customer service is one of the most...
Their customer service is one of the most disorganised I've ever experienced. The individuals I spoke with on the phone were friendly enough and tried to be helpful, but it's clear the overall management and leadership at UPS is absolutely horrible. It took me 2 hours (!!!) of phone calls to get the help I needed. I would call their general customer service, they would ask me for my tracking number, etc, and after all that would transfer me to another department. Then I'd have to explain the same situation yet again (that the package I've sent using UPS Express has gone missing and there are no tracking updates whatsoever). Then that department would tell me I need to "file a claim" online and asks me for my email address so she can send me a link (don't you have my email already if I just gave you my tracking number?). Instead of helping to fill out a claim for me through the phone I now needed to do this myself through the email link which is fine.
I click the link and (because clearly UPS doesn't check to see if their website pages are working correctly or updated) I'm not able to select the option "Sender". The only option available to click is "Receiver", even though I am the sender of the package. Also, my problem isn't listed under the "Select reason for claim" list. All kinds of issues are listed there, but not the simple option of "Missing package". So I'm not able to file the claim correctly. Then I had to call them back yet again and explain that the the claims page wasn't working correctly (because of said issues). They then ask me to call the technical department, and instead of just transferring me, give me the number instead. I write down the number and call the tech department. Long story short, they weren't able to help me and I had to call regular customer service back again and explain the whole damn situation yet again, as well as giving him my tracking number yet again. Thankfully, this guy was friendly and helped me out. He helped file a claim for a missing package through the phone, and said I should be contacted within 24 hours through phone or email.
I thanked him for his patience, and immediately after the phone-call I'm asking myself "Why am I thanking him for HIS patience, when I have just been on the phone for literally 2 hours, trying to get the help I need for my missing UPS Express package." Shaking my head haha.
So now I'll have to see if they indeed contact me within 24 hours to help me figure out where the package is. Again, I chose the UPS Express option (which is close to $40) because I wanted my package, a large envelope with a long letter and a birthday card, to reach a friend in the U.S. on time for his birthday. 6 days later there's been no update on tracking and I don't even know if it's left my country (Netherlands).
Long story short: One of the most disorganised customer service experiences I've had, and also one of the most exhausting. If they were well organised this issue could have been solved in 10 minutes. Again, I spent literally 2 hours on the phone trying to get the help I needed. It's quite outrageous. Unless I truly had no other choice, I will never ship anything with UPS again. Last time for me.
Leawood, KS, USA
– About 3 months ago.
Their customer service is one of the most disorganised I've ever experienced. The individuals I spoke with on the phone were friendly enough and tried to be helpful, but it's clear the overall...
I click the link and (because clearly UPS doesn't check to see if their website pages are working correctly or updated) I'm not able to select the option "Sender". The only option available to click is "Receiver", even though I am the sender of the package. Also, my problem isn't listed under the "Select reason for claim" list. All kinds of issues are listed there, but not the simple option of "Missing package". So I'm not able to file the claim correctly. Then I had to call them back yet again and explain that the the claims page wasn't working correctly (because of said issues). They then ask me to call the technical department, and instead of just transferring me, give me the number instead. I write down the number and call the tech department. Long story short, they weren't able to help me and I had to call regular customer service back again and explain the whole damn situation yet again, as well as giving him my tracking number yet again. Thankfully, this guy was friendly and helped me out. He helped file a claim for a missing package through the phone, and said I should be contacted within 24 hours through phone or email.
I thanked him for his patience, and immediately after the phone-call I'm asking myself "Why am I thanking him for HIS patience, when I have just been on the phone for literally 2 hours, trying to get the help I need for my missing UPS Express package." Shaking my head haha.
So now I'll have to see if they indeed contact me within 24 hours to help me figure out where the package is. Again, I chose the UPS Express option (which is close to $40) because I wanted my package, a large envelope with a long letter and a birthday card, to reach a friend in the U.S. on time for his birthday. 6 days later there's been no update on tracking and I don't even know if it's left my country (Netherlands).
Long story short: One of the most disorganised customer service experiences I've had, and also one of the most exhausting. If they were well organised this issue could have been solved in 10 minutes. Again, I spent literally 2 hours on the phone trying to get the help I needed. It's quite outrageous. Unless I truly had no other choice, I will never ship anything with UPS again. Last time for me.
Chehalis, WA, USA
– About 3 months ago.
Shipment was changed without my request to a "Vacation Hold" and would be delved on Mar 1st. Who the hell asked for a vacation hold is a mystery since it wasn't me. 4 times I called and...
– About 3 months ago.
You can not get anyone on the phone they lost my iPhone assholes...
– About 3 months ago.
-Charging me $73.15 for the privilege of paying my $41.65 government duty fee.
-Then sending me an invoice weeks later with a different fee!
-No email, no follow up just a piece of paper...
-Then sending me an invoice weeks later with a different fee!
-No email, no follow up just a piece of paper I received a full week after their due date.
After paying their outrageous brokerage fees (why so high?) I receive a letter in the mail a few weeks later. Somehow the amount owed on the invoice has changed and they want another $7.30 from me! I can't tell where this change came from.
There is no email or any other record of this change, just a random paper letter in the mail. I didn't think anyone seriously used normal mail anymore.
Okay fine, whatever, but I can't even log in to pay the extra bill because they have a 6 digit limit on the info field for account number and mine is 10 digits long...
Now I'm worried if I don't pay it I'll be subjected to their "late payment fee", which is 5% of outstanding charges. Not like 5% of $7.30 is a lot of money, but I'd loathe to give them more of my hard earned paycheck.
I'd be annoyed if they just charged you more than what's needed, but on top of that they can't be bothered to make it simple or easy to pay and understand their invoices.
Ridiculous and frustrating. I hope their company goes bankrupt.
I will make a point of telling everyone I know not to use UPS in the future.
Ottawa, ON, CAN
– About 3 months ago.
Well, for one thing, my husband had a very expensive hand made Native American Style flute that was probably stolen by a UPS worker - he was not scanning the shipments in and coincidentally our...
A second reason that UPS sucks is that I just sold a handpainted Ukulele bag that was shipped using UPS on 4/14. Well, I printed the label and took package to UPS store on 2/14. Here it is now 2/21 and no tracking info available. It only reads "label printed." This makes me, in the customer's eyes, look like I have not taken the package to UPS yet. And I'm seeing and hearing this happening all the time now! Cannot blame COVID anymore!
UPS NEEDS TO GET THEIR ACT TOGETHER!
ZAF
– About 3 months ago.
*INFO SERVICE EXPIRATION FOR ups-sucks.net
Attention: Accounts Payable / Domain Owner / UPS® Sucks Because...
Your Domain: www.ups-sucks.net
Expected Reply before:...
Attention: Accounts Payable / Domain Owner / UPS® Sucks Because...
Your Domain: www.ups-sucks.net
Expected Reply before: Feb 21, 2023.
This Notice for: www.ups-sucks.net will expire on Feb 21, 2023.
*For details and to make a payment for ups-sucks.net services by credit card:
Visit: https://register-notice.com/?web=ups-sucks.net
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NLD
– About 4 months ago.
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ROU
– About 4 months ago.
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– About 4 months ago.
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– About 4 months ago.
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Kansas, OK, USA
– About 4 months ago.
Package was suppose to arive January 27 of not didn't get it Monday Ice storm, Tuesday little better Wednesday roads clear but UPS is not even coming to town today they said Bull shit It's...
I hope they go under real soon will never order anything shipped aUPS again
Salem, MA, USA
– About 4 months ago.
USPS Priority Mail is way better and cheaper than UPS Ground.
I will NEVER use UPS again. They can kiss my A**.
...
I will NEVER use UPS again. They can kiss my A**.
– About 4 months ago.
They said “unable to deliver, business closed.” They drove to the airport half a mile away from my house. I hope the driver’s mother gets colon cancer. ...
CHE
– About 4 months ago.
Lamentable service, corporation qui gagne de l’argent au volume et se fout bien de la gueule des citoyens, des employés mielleux qui ne règlent aucun problème mais comment une pareille entreprise...
Une honte
BEL
– About 4 months ago.
Need an airplane part overnight (SD Card) so I pay $85.00 to ship it overnight from Punta Gorda FL to Fort Lauderdale FL. You guessed it no package. Called the number and the stupid sorry ass robot...
From now on I will ask; if they only ship UPS NO SALE.
Ottawa, ON, CAN
– About 5 months ago.
Used to be my favorite shipper a few years back. Fast, never lost anything, okay customer service, but now they can't even bother to update tracking info for shipments. They're abysmal to deal...
– About 5 months ago.
I have been shipping my packages using UPS since USPS' wait line is usually long. Last week I brought to packages to ship. I packaged them using heavy plastic wrapping packages, very well done....
– About 5 months ago.
Disorganised, couldn't organise a piss up at a brewery. I missed first delivery as I was out, they had left a customs invoice which I paid over the phone. Didn't hear anything for a while...
I phoned customer customer disservice and they told me I had to pay the customs fee, I had to provide payment reference number to prove I had actually already paid the fee. The call handler then told me I had missed the second and final delivery attempts. When I told them they had not visited the second or third time and had CCTV to prove this they deleted those entries from the tracking information! Fortunately I have screenshot.
Tried to get the parcel redelivered, but apparently they couldn't change delivery as I'm not signed up to their my choice service. Fine I'll sign up. Turns out this his takes up to 2 weeks as they have to send a letter in the post. FFS. Received the letter in the post today with instructions on how to complete registration - Hooray! Went to website, entered details, 'an unknown error occurred'.
I hate UPS, I hate the shocking level of disorganisation and stupid systems they have in place I wish misery and despair on everyone who works for UPS.
– About 5 months ago.
I purchased ammo online in Georgia. USA.
On Jan 1st. Details say label created package picked up on the second scanned in at atlant ga. On the 3rd then the package sits in Atalanta ga until the...
On Jan 1st. Details say label created package picked up on the second scanned in at atlant ga. On the 3rd then the package sits in Atalanta ga until the 9th . Then the dumb asses send it to California l??? Why??? it’s 2 day ground from Atlanta to central florida.it has sat in Anaheim California for three days now now it’s saying the expected delivery is the 17th that’s 16 days to cover eight hours worth of road from Atlanta Georgia to Central Florida wtf???
– About 5 months ago.
And the drivers always THROW my packages at my door. It freaks my dogs out!!!! Good thing nothing breakable so far. ...
– About 5 months ago.
Every single time I was shipped a package through UPS over the past few months, every single package was super late & one was even lost. UPS use to be great. What happened to them??? Now they are the...
– About 5 months ago.
package was supposed to be here today. When I ordered from Home Depot it was guaranteed next day. Your company sucks! This is why Amazon will take you over. Keep up the shitty work, your market share...
– About 5 months ago.
To say that UPS Sucks is an understatement! They deliver a COD package, fail to collect & insist that I file a claim to get my money. Really? That'll take probably 30 to 60 days if ever in...
– About 5 months ago.
How normal is it that these UPS Delivery Drivers now wear masks -- when EXCLUSIVELY in the driver's seat, and when any Civilian outside asks a question, these UPS Drivers -- simply stop what...
Just look straight ahead as if to rob through their own windshield of their own delviery van.
– About 5 months ago.
Always just drops the package by my door without bothering to ring the doorbell right above where they drop the package. I am home all day every day and there is a sign that states RING BELL. FedEx...
– About 5 months ago.
Here's a new way they'll screw you over. I have the app, so I get messages about delivery days and times. First told it would arrive 12/23. No. Tracking indicated it arrived just a few miles...
– About 5 months ago.
UPS in Davenport FL didn't even try to deliver my package, they received it and returned it to sender. I have been tracking it since it left the warehouse and this is the first update I could...
Arlington, TX, USA
– About 5 months ago.
Out for delivery at 9:46am according to the tracking. It is almost 9pm and only God knows where my package is. 12 hour delivery window? This is BS! I paid extra for speedy delivery and my package is...
Atlanta, GA, USA
– About 5 months ago.
Had an emergency out of state, had my package set to releiver 10 days later when I got back. So the say it's supposed to be re-delivered, the delivery time comes and goes. I call customer service...
– About 5 months ago.
Sent two packages via UPS from Florida to New York on the same day. One I spent $70 so it would arrive by Christmas Eve and the other I spent $13 to arrive whenever. The $13 one (to Long Island)...
– About 5 months ago.
Tried to delete 2 logins on UPS website, they said it would take 8 days, s eriously!!!...
– About 5 months ago.
Ordered a Christmas gift last week that was shipped via UPS Next Day Air. UPS never updated tracking once it got scanned in at the original hub. Finally got a “delivery exception” update at 3 am...
Dartmouth, NS, CAN
– About 5 months ago.
UPS decided to attempt to deliver while I was working at normal working hours and left a tag saying "sign the back to allow driver to leave at door". I signed the tag and left it stuck to the...
Annapolis, MD, USA
– About 6 months ago.
Don't bother paying online, you'll either get one of two crap outcomes. One, you won't be able to pay online, sorry, doesn't work. Two, the driver will have a C.O.D. anyway. God forbid...
– About 6 months ago.
Their idiot driver did not knock or ring the doorbell. He left a note that i would have to wait another day for my package. ups sucks...
Chatham, ON, CAN
– About 6 months ago.
Ordered 2 light Saber toys for my kids.
They tried delivering once, spoke to my in-laws who are from a foreign country and don't speak good English, there were outstanding import...
They tried delivering once, spoke to my in-laws who are from a foreign country and don't speak good English, there were outstanding import fees, said they would come back next day at the same time, never came back, checked tracking after a few days and said delivery refused.
Never have I before actually wished someone had used Canada Post as a courier.
It's no coincidence that pronouncing UPS sounds like Oops
USA
– About 6 months ago.
Bought 2 $1.99 clipper guards from Remington. Supposedly they tried to "deliver twice" and nobody was home? JUST LEAVE IT AT THE DOOR. I've called 3 times already to tell you guys this. ...
SYC
– About 6 months ago.
iherb promo code 2022 https://code-herb.com/
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– About 6 months ago.
How is delivery by 9 pm a valid delivery window? How hard is it to create small windows of time for deliveries? Terrible...
– About 6 months ago.
Ups is 1000 x better than FedEx. If my package is shipped ups, I actually have a chance of getting it. ...
Dearborn, MI, USA
– About 6 months ago.
Miss the shipment twice!...
– About 6 months ago.
Ordered a desk from Amazon and it was delivered by UPS. Was on my patio a few days ago with the box completely obliterated. It had been torn apart and they wrapped two pieces of rape on each end to...
– About 6 months ago.
I work for a company that unfortunately uses UPS as a shipper. The amount of calls I've dealt with the past 5 days alone dealing with lost UPS packages is truly incredible... How do you lose a...
Victoria, BC, CAN
– About 6 months ago.
Insane delivery dates. I was given 3 different dates at the same time, 1 date was from Apple (Dec 13), the other 2 dates were a day apart from UPS. The tracking said "Expected Delivery Dec 8",...
Around 6pm on Dec 8 the tracking changed to "Expected Delivery Dec 9". That date was what I wanted all along, so I went in and cancelled my request for Dec 12 delivery. This cancellation request then showed up on the tracking list. Great, I assumed my cancellation request would be honored. 12 hrs later I got a text from Apple saying my parcel is expected today (Dec 9). UPS tracking said parcel out for delivery. Again, great.
15 mins after that it said Reschedule Delivery Requested, Parcel is Being Held. Uh, no, I cancelled that 12 hrs prior. Now I have to wait all weekend when I could have had the parcel today. What a clusterfork. Why was I given 3 different delivery dates, how am I supposed to plan for that? Why did the system ignore my cancellation request when it clearly shows on the tracking list 12 hrs before? I would never have placed this order with Apple had I known they use UPS. What a horrible company, this is not my first bad experience with them.
– About 6 months ago.
UPS In my town stole my iphone 14 max pro 1 TB. Yesterday Apple issued me a new one and is supposed to be arriving today. Hope it isnt stolen again. Ups hires temps for the holidays who are thieves....
USA
– About 6 months ago.
A 13 hour delivery window is not a valid business practice....
– About 6 months ago.
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Laval, QC, CAN
– About 6 months ago.
12/02/2022
21:18 Severe weather conditions have delayed delivery.
Quebec City, QC, Canada
Lol… it’s been sunny all day!
Bastards…...
21:18 Severe weather conditions have delayed delivery.
Quebec City, QC, Canada
Lol… it’s been sunny all day!
Bastards…
– About 6 months ago.
Wow!!! I should have read this site 1st.
I have the saaaaame story as many of you.
Paid for overnight delivery of a .4 lb envelope to arrive Nov 30, 2022 from Dallas, Tx to Austin,...
I have the saaaaame story as many of you.
Paid for overnight delivery of a .4 lb envelope to arrive Nov 30, 2022 from Dallas, Tx to Austin, Tx. (Needed by Dec 2nd, at the latest)
Obviously, its too late and my life is complicated now.
The package "is lost" and apparently I cant get a refund until the package is delivered???
Are you f'ng kidding me???
Im waiting on the "investigation email" most of you report will never arrive.
Looks like its back to FedX because UPS wont be getting business from me.
– About 6 months ago.
Pay for extra fast delivery, but it's UPS so it's coming later than original time I would have got without paying. f%@k YOU UPS TRASH!...
Fairfield, CT, USA
– About 6 months ago.
An Over Night package from less than 100 miles away is taking more than 4 days to arrive! The sad part is that is is medicine for my husband who will go in withdrawal and be suffering due to not...
Laval, QC, CAN
– About 6 months ago.
UPS SUCKS! ????
UPS SUCKS! ????
COSTCO SUCKS either by encouraging UPS.
They don’t care about you.
You’re just a drop in the ocean
UPS????
(Wow, makes me feel good ????)
COSTCO SUCKS either by encouraging UPS.
They don’t care about you.
You’re just a drop in the ocean
UPS????
(Wow, makes me feel good ????)
Thanks to ups-sucks.net
– About 6 months ago.
Brought me a box that was soaked mid way through the entire thing. How does this even happen? Item inside was water damaged and their dumb policies make me refuse it and go after the company for a...
– About 6 months ago.
Took a day off of my landscaping job that is dwindling down for the season to go to the orientation that UPS scheduled me for, only to have the manager very rudely tell me orientations were on Mondays...
– About 6 months ago.
My package has been sitting at the destination facility for 7 days. Today I called ups and they said I needed to file a claim. I followed the instructions in the email they sent me. Now they are...
– About 6 months ago.
My package arrived at the city I live in on the 25th…..it’s now the 29th and it’s still just sitting there pending processing…..WTF?...
USA
– About 6 months ago.
UPS total failure to deliver Amazon purchases!!
Totally unreliable!!...
Totally unreliable!!
Monroeville, PA, USA
– About 6 months ago.
They've sucked for years. If they're ground map tells you two days, tack on an extra 5 or 6 days. Even in the middle of summer, no holidays. UPS will scan your packages for 3 days straight in...
– About 6 months ago.
What's the point of getting my package to my state, 30 mins away, then letting it just sit there for a full day? It was supposed to come today, but considering it hasn't moved in 16 hours, and...
– About 6 months ago.
Stop shipping with this company, they are f,ups. when i get deliveries to my P.O. Box, i get my delivery, no issues, all good. ...
– About 7 months ago.
Where the heck is the t-shirt I ordered 20 days ago…and to use the UPS tracking site is a joke!
I am 0-2 in using UPS…will not ise them if at all possible…and will try to get a...
I am 0-2 in using UPS…will not ise them if at all possible…and will try to get a refund for the second time!
They are horrible!
– About 7 months ago.
Aren't Air deliveries supposed to take priority? Isnt that why you would pay $100 to ship 2 lbs? So why is my driver delivering Ground packages before an Air? Yeah, you have until 1:30 IF YOU NEED...
San Antonio, TX, USA
– About 7 months ago.
I don't think I've had a package come through UPS on time or without a problem once in the last 5 years or so. Every single time, I'll get an "arrive by" date that will spend the...
New Kensington, PA, USA
– About 7 months ago.
UPS had my item last week. Said they "attempted delivery" during a federal holiday. They then said they gave the package to USPS. USPS did not receive the package for another 5 days.
...
– About 7 months ago.
UPS 3 Day Select took 13 days ??? My package departed from Louisville KY to South Charleston,WV - Roanoke VA - Phoenix,AZ - Goodyear AZ - Back to Louisville,KY - South Charleston,WV a second time and...
SWE
– About 7 months ago.
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- And then they hit the back button and check out the other search results instead.
- Bottom line – you got an eyeball, but nothing else to show for it.
- There they go.
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– About 7 months ago.
Last year they claimed a delivery that never occurred which oddly, they then delivered 6 weeks later on my porch?
Now my package has been sitting in my cities facility for 2 weeks according to...
Now my package has been sitting in my cities facility for 2 weeks according to tracking. Can’t get a human being to ask why i don’t have it
– About 7 months ago.
You folks are complaining about not getting your items or getting them late. Try shipping through them and after damaging the merchandise they leave the seller high and dry when comes to filing a...
Iwill go back to USPS..they suck less
– About 7 months ago.
UPS constantly claims they have delivered a package and then there is no package to be found. Are these guys given a reading test for both numbers and maps ? Apparently not....Tired of claims of...
USA
– About 7 months ago.
Hate UPS? Read FedEx comments....
Padua, 20, ITA
– About 7 months ago.
UPS Literally got my house address wrong for 3 times...and they said i wasnt home, which is all cap since there was always somebody home and aint nobody ring our bell or none. And now I gotta reclaim...
– About 7 months ago.
I hate UPS so much. I don't understand why retailers don't give you the option to choose which company you want to deliver your package. The UPS guy on my route seems to just drive by my...
Herkimer, NY, USA
– About 7 months ago.
Every single time I have a package shipped to me via UPS there's a delay. Even if it does miraculously get delivered on time, expect the package to look like it traveled through a warzone....
– About 7 months ago.
Contact UPS if you have low blood pressure, if you like rabbit holes, automated customer disservice, and talking with people who cannot answer a single off script question with asking unrelated,...
Their motto should be something like: "You're lucky when we're lucky ". If you have had several experiences with UPS, chances are better than half of them were awful, dismal, terrible, or "D", all of the above.
It is difficult to get a UPS person to talk with you, and even more difficult to get the same answer from more than one of them.
It's amazing they have anything that could be called a "success rate". I just don't understand why businesses would contract UPS for package handling.
New Westminster, BC, CAN
– About 7 months ago.
I got an email stating that my package was out for delivery. 2 min later another email stating that the package missed by the recipient. I called them to have them call me or text me to say when they...
– About 7 months ago.
UPS is AWFUL and I hate that the USPS works with them. I ordered something in October. It was picked up by UPS BUT they lost the package!!! ...
– About 7 months ago.
they can't delivery my packages today because they said there was a break down in their local facility and further delivery will be unknown when. WTF do they only have one facility...
GBR
– About 7 months ago.
UPS IS A LYING SACK OF SHIT
they said they delivered something and they didn't
why are they so bad at their ONE JOB...
they said they delivered something and they didn't
why are they so bad at their ONE JOB
Horsham, PA, USA
– About 7 months ago.
UPS CSR SYSTEM SUCKS!!! ...
– About 7 months ago.
Oh boy I guess my package missed its once every 24-36 hour movement attempt. Arrived in my state at 6:30 last night but no movement since, and it only needed to travel another 30 minutes max. How...
Strongsville, OH, USA
– About 7 months ago.
I think its kind of fun how trying to find the package that THEY lost is a Kafka-esque maze of dumbassery that leads absolutely no where and is designed to frustrate you into giving up and accepting...
– About 7 months ago.
I am genuinely amazed at how predictably terrible UPS is in comparison to their competitors. I truly cannot recall the last time I had a UPS package arrive on time with no issues. Meanwhile, the...
– About 7 months ago.
Screwed up again UPS. My propane heater I ordered off Amazon was rescheduled to be delivered on October 26th by 7pm and it didn't show a second time. No delivery truck all day and no way they...
– About 7 months ago.
The package arrived at usp on 10/20 and I just got the delivery date today (10/26) that it would be delivered today. The tracking read that the package left a ups center late in the afternoon today...
– About 7 months ago.
Ordered propane heater off Amazon because we live off grid using propane and solar. At night it's hitting 25 degree with no heat source to keep me warm. Was due for delivery on October 25th by...
October 23rd (ordered)
October 24th at 4:51pm departed Salem Oregon
October 24th at 12:38 arrived to lanthrop CA and departed at 8:22pm
October 25th at 12:51am arrived to sparks NV.
4:56am processed in sparks NV.
5:00am loaded on vehicle for delivery
10:25am out for delivery Fallon Nevada
October 25th at 1:01pm it was marked delivered to front porch (it was not) I filed a complaint and there was no update until 9pm when the route finally updated. Now it does this
October 25th at 9pm these updates show up
4:59pm departed sparks facility
5:27pm arrived at sparks facility
6:21pm departed sparks facility
October 26th 2:48am arrived in Ontario CA
Now it's expected to arrive today by 7pm and it has completely left the state of Nevada in which it is supposed to be delivered in. How is this acceptable.
– About 7 months ago.
Why is ups tracking so terrible and what's the point if even the employees say scand means nothing? My package arrived at my local distro but then nothing else happened. Cs says that the scans are...
– About 7 months ago.
I work during the day. I have no one to sign for a package. They must hire idiots to deliver packages because they said on the note on my door that they would leave the package at a station on the...
– About 7 months ago.
Now these high school drop outs make one attempt to deliver. Attempt isn’t even the appropriate adjective. They go to a building, if they can’t get in the take your package to Drop facility and...
– About 7 months ago.
I was literally sitting on my couch and someone slaps a sticker on my door and disappears, no knock, no doorbell. The sticker says that it needs a signature and there was no one home to sign for it...
Brookings, SD, USA
– About 7 months ago.
Constantly late and damaged packages, to include rude staff and drivers, along with non-existent customer service. All the aforementioned, and UPS has the nerve to do this (this notice came in an...
The following changes will take effect on December 27, 2022:
• The rates for UPS® Ground, UPS Air and International will increase an average net 6.9%.
• UPS Air Freight rates within and between the U.S., Canada, and Puerto Rico will increase an average net 6.2%.
Orchard Park, NY, USA
– About 8 months ago.
Good luck ever talking to a human who can actually help you out. They now charge $7.99 to pick up your package after their app isn’t working so you had no idea what time to be home to sign for it. ...
– About 8 months ago.
They refuse to leave the package. But I’m supposed to be home all day until 7:pm waiting for their appearance. I had no problem because I told my driver to leave it. Than UPS decided they would not...
– About 8 months ago.
UPS sucks bc literally, no matter what service you pay for, theres always a problem. Today it's a next day air that says it's on time, the flight departed and landed, but tracking wont update....
– About 8 months ago.
UPS uses Google Maps to find addresses. I have lived in my address for 2 years come December and they still cannot find my address. I just got a phone returned to send on 'Invalid Address'...
– About 8 months ago.
Apparently UPS has decided it's not delivering my area today. Its 10:40 and loaded on delivery car, but not out for delivery. Who starts working at 11 am? No one productive, that's who. Really...
– About 8 months ago.
I was just starting to think UPS got it together, but no. My package is in my state since 8 pm, but didn't get on the next connection. Why is ups so inflexible? They cant make adjustments. They...
Groningen, 04, NLD
– About 8 months ago.
Todat UPS decided not to ring my doorbell and skip my house completely to drop my package off at a service point so now I have to pick it up myself anyways, might as well have gone to the store...
USA
– About 8 months ago.
It's amazing how ups tracking is so bad. Recently had a package delayed due to a railroad issue. From that moment on ups tracking will not give a out for delivery or delivery date, even though the...
USA
– About 8 months ago.
UPS is the most useless trash carrier. ...
– About 8 months ago.
UPS is horrible!! They left a note, never tried to contact us. Then I called and they promised someone would call me within the hour. After 90 mins I called back and they claimed they called me after...
– About 8 months ago.
OMG!! Just found out that a package that I REALLY need is being delivered tomorrow and that it needs a signature. That's fine, except I WILL BE RUNNING ERRANDS ALL DAY TOMORROW for a trip that...
I have repeatedly tried contacting a human being @ OOPS, to no avail. I simply want to pre-sign for the package. AHHHHHHHH!!
I'm beyond frustrated. UPS SUX.
Los Angeles, CA, USA
– About 8 months ago.
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Take care.
Adam
– About 8 months ago.
Took work off to receive an important package. Driver even f