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UPS® Sucks!

@SuckyUPS
Frustrated with UPS® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 6,763 people in a public venting!
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Founded
1907
Address
55 Glenlake Parkway, N.E., Atlanta, Georgia 30328
Chief Executive Officer
David P. Abney
Total Compensation (2016)
$13.7m (SEC DEF 14A Filing)

 – About 5 hours ago.

They apparently do not care about the safety of the public driver as well.. . I supplied video and called three times with complaints about two drivers. . . One I happen to have known the name of, K....

They apparently do not care about the safety of the public driver as well.. . I supplied video and called three times with complaints about two drivers. . . One I happen to have known the name of, K. Klooster out of Harrington De distribution, the other driver, I don't know. Complaint. . . these drivers have been spotted multiple times but not just myself texting while driving, one even almost rear ended a car at a red light because his face was in his phone. Disgraceful, dangerous, and I don't think UPS realized what kind of lawsuit they'll have on their hands if one of these two, or any other UPS driver hits and injured, or kills someone due to their wrecklesness

 – About 8 hours ago.

I was missed 3 times; cant pick the packages up at the access point because my ID doesnt match my office address where the packages were sent to. Called the 1-800 to reschedule the delivery, their...

I was missed 3 times; cant pick the packages up at the access point because my ID doesnt match my office address where the packages were sent to. Called the 1-800 to reschedule the delivery, their time frame for redelivery: anytime from 7am to 8pm. I waited all day, and nothing, then called the 1-800 number again, actually 4 times, the 4 reps gave me 4 different stories about what happened; no one would give me a straight answer. I've been on this for the past week and half.

 – About 20 hours ago.

Amazon ships out a NDA Saver on Saturday. I see where it says '13' after the first 6 numbers which makes it a Next Day Air Saver. If it was 01 it would be Next Day Air, 02 is 2nd Day Air, 03...

Amazon ships out a NDA Saver on Saturday. I see where it says '13' after the first 6 numbers which makes it a Next Day Air Saver. If it was 01 it would be Next Day Air, 02 is 2nd Day Air, 03 is Ground... I believe 12 is 3-Day Select. I know it won't be here today. The problem is Amazon's my account/orders has claimed all day it will be here by 9pm. It's still in Texas and I should have it tomorrow but Amazon needs to quit telling their customers a package will arrive on such a day when even I know it won't.

So yes, UPS sucks but a lot of these folks are getting fed misinformation on really what's happening with their order(s). That's what is not right.

 – About 1 Day ago.

They are the worst business ever so unreliable and I believe they steal your stuff if it’s something they like...

They are the worst business ever so unreliable and I believe they steal your stuff if it’s something they like

 – About 1 Day ago.

I experienced the same thing as well, I received notification that my product would arrive today between 3 pm to 7 pm and then changed the delivery date to Tuesday. UPS is not reliable....

I experienced the same thing as well, I received notification that my product would arrive today between 3 pm to 7 pm and then changed the delivery date to Tuesday. UPS is not reliable.

 – About 1 Day ago.

They received my shipment (430kg of stock in total!) to their warehouse on 09.10 and guess what? They goods are still in the same country... Everytime you ring their useless customer service someone...

They received my shipment (430kg of stock in total!) to their warehouse on 09.10 and guess what? They goods are still in the same country... Everytime you ring their useless customer service someone tells you a different lie. Absolute disgrace. This company should not exist.

 – About 2 days ago.

They repeatedly "corrected" the shipping address on the packages I ordered online and sent them to an old address that I no longer lived at. I called to complain and they said they would...

They repeatedly "corrected" the shipping address on the packages I ordered online and sent them to an old address that I no longer lived at. I called to complain and they said they would contact me regarding the missing packages. They never called me and continued to send my packages to the wrong address.

 – About 3 days ago.

UPS Tracking is a joke!!! Claimed the package would be delivered by 12 noon an overnight delivery never happened!! Talked to UPS customer service in Central America didn’t have a clue about our...

UPS Tracking is a joke!!! Claimed the package would be delivered by 12 noon an overnight delivery never happened!! Talked to UPS customer service in Central America didn’t have a clue about our delivery in North America! Nothing but lies!

 – About 3 days ago.

From now on, if a merchant only offers shipping via UPS, I will find another merchant.

UPS are nothing but a bunch of incompetent liars!...

From now on, if a merchant only offers shipping via UPS, I will find another merchant.

UPS are nothing but a bunch of incompetent liars!

 – About 3 days ago.

I can’t understand how they stay in business. I’m boycotting them. They’re nothing but a waste of time and money for everyone involved. I hope they go out of business. Hey, there’s a thought,...

I can’t understand how they stay in business. I’m boycotting them. They’re nothing but a waste of time and money for everyone involved. I hope they go out of business. Hey, there’s a thought, someone start a delivery company that actually succeeds and takes into account customer thoughts for better service

 – About 4 days ago.

Worst carrier service ever.
They use the excuse of adverse weather when they can’t get their packages delivered the day it’s supposed to be delivered. Now that is some BS. What adverse...

Worst carrier service ever.
They use the excuse of adverse weather when they can’t get their packages delivered the day it’s supposed to be delivered. Now that is some BS. What adverse weather is happening? No rain, wind, snow, or anything else!

 – About 4 days ago.

i just want my gd earbuds omggggggggg why is this happening...

i just want my gd earbuds omggggggggg why is this happening

 – About 6 days ago.

They are totally useless over here in UK too. Got an email Monday to say "out for delivery" - never arrived. Got a further email that night to say due to operational problems, delivery would...

They are totally useless over here in UK too. Got an email Monday to say "out for delivery" - never arrived. Got a further email that night to say due to operational problems, delivery would be delayed. Got the same email Tuesday, Wednesday and today. Calling them is totally useless! I wonder if my parcel will be delivered from their depot which is 29 miles away!
Greetings USA from UK!

 – About 1 Week ago.

Day 1. Came home to wait for delivery but no one came or left notice, but received email saying they attempted delivery at a time that I was home.
Contacted UPS and they promised to deliver...

Day 1. Came home to wait for delivery but no one came or left notice, but received email saying they attempted delivery at a time that I was home.
Contacted UPS and they promised to deliver that evening. no one came.
Day 2. Received an email saying delivery would be between 2:30-4:30.
Came home at 2:10, found note saying they attempted delivery and would try again tomorrow.
Very

 – About 1 Week ago.

f%@k UPS...

f%@k UPS

 – About 1 Week ago.

I’ve only used UPS twice in the last year, and it wasn’t by choice. Both times I’ve had packages shipped with UPS, 3 days has ended up being closer to 13. I remember the new computer I ordered,...

I’ve only used UPS twice in the last year, and it wasn’t by choice. Both times I’ve had packages shipped with UPS, 3 days has ended up being closer to 13. I remember the new computer I ordered, the trailer hauling my components derailed not once, but TWICE. Incompetent fools over at UPS for sure.

 – About 1 Week ago.

The best is when you stay at home for a secure package and the UPS delivery person leaves the no one is home sticker on the door but never knocks or rings the doorbell when its clear someone is home....

The best is when you stay at home for a secure package and the UPS delivery person leaves the no one is home sticker on the door but never knocks or rings the doorbell when its clear someone is home. (car in driveway). The sad thing is the postal service is even worse.

 – About 1 Week ago.

Was sent an email stating that my (4) packages would arrive today, Tues-10/14. Relying on that, I scheduled a contractor to assemble the shelving units on Wed-10/15 at 7:00am. It is now...

Was sent an email stating that my (4) packages would arrive today, Tues-10/14. Relying on that, I scheduled a contractor to assemble the shelving units on Wed-10/15 at 7:00am. It is now 10:25pm...tracking states packages are “Out For Delivery”.

Contractor does not refund cancelled appointments.

Thank you, UPS...you just cost me $250.

 – About 1 Week ago.

UPS has a policy of displaying tracking movements that are
false. They state a movement based on their ESTIMATE, and not actual movements so as to make you "feel good" about them.
...

UPS has a policy of displaying tracking movements that are
false. They state a movement based on their ESTIMATE, and not actual movements so as to make you "feel good" about them.

 – About 1 Week ago.

Package has been delayed, the facility it is being shipped from is literally an hour and a half away from me. I could have already picked up my package at the damn store already. f%@k UPS...

Package has been delayed, the facility it is being shipped from is literally an hour and a half away from me. I could have already picked up my package at the damn store already. f%@k UPS

 – About 1 Week ago.

i can't f%@king pay my ups bill because letter does not specify what i need to do to actually pay it they just have a ton of shit saying pls pay us lol...

i can't f%@king pay my ups bill because letter does not specify what i need to do to actually pay it they just have a ton of shit saying pls pay us lol

 – About 1 Week ago.

The UPS Employee website is not working. Does it work for you? It's supposedly not sanctioned by UPS and a unbiased site but then again the owner of the website.....Her father retired at UPS...

The UPS Employee website is not working. Does it work for you? It's supposedly not sanctioned by UPS and a unbiased site but then again the owner of the website.....Her father retired at UPS corporate and her husband Left/retired cashed out in a upper low-level UPS management position. So she has or is close to around 10,000 shares of UPS. You decide...

Can't get on at the Cafe. Can you?

 – About 1 Week ago.

Whoever just said UPS is a great company down below? You are a total f%@king moron. UPS can go out of business....

Whoever just said UPS is a great company down below? You are a total f%@king moron. UPS can go out of business.

 – About 1 Week ago.

A bakery in Worcester, MA shipped 8 loaves of fresh bread via UPS 3 day guarantee. Okay, so they sorted it wrong and sent it to Rhode Island instead of Florida. Then they sent it back to Worcester...

A bakery in Worcester, MA shipped 8 loaves of fresh bread via UPS 3 day guarantee. Okay, so they sorted it wrong and sent it to Rhode Island instead of Florida. Then they sent it back to Worcester and shipped it to Florida. Four days later I’m told the delivery date is in 3 days. Ha! By then my bread will be spoiled because it has no preservatives. They won’t do anything and I’m out $100.

 – About 1 Week ago.

Hope the family of the people who run UPS gets as much cancer as they give out, legit took an off day to wait for my package, GUESS WHAT IT GOT DELAYED WITH NOT EVEN A 24 HOUR NOTICE YAYYY. I...

Hope the family of the people who run UPS gets as much cancer as they give out, legit took an off day to wait for my package, GUESS WHAT IT GOT DELAYED WITH NOT EVEN A 24 HOUR NOTICE YAYYY. I understand there are things that can come up and delay packages but this is absurd, it's happened multiple times. Fire your f%@king shitty workers in the distribution centers and get replacements, why does UPS even have a tracking number? That shits never accurate and I've never received anything early even though it's already in my city. (They'll legit wait 5 days+ for it to match your tracking)

 – About 2 weeks ago.

f%@ked up UPS customer care. You rotten bastards please fix your customer care first. Wasting customers time. ...

f%@ked up UPS customer care. You rotten bastards please fix your customer care first. Wasting customers time.

 – About 2 weeks ago.

***** on the phone tells me "you need to contact amazon for a new return shipping label because we don't have it". To which I respond "how do you not have it? I have it on my email I...

***** on the phone tells me "you need to contact amazon for a new return shipping label because we don't have it". To which I respond "how do you not have it? I have it on my email I can give you the tracking number and you should be able to pull it up". To which she responds "how can we have it if you have it" referring to the digital copy on my email. Either shes a moron or she thinks i'm a moron.

 – About 2 weeks ago.

ups is terrible . drops my package at some shit hole that is only open from 10 to 18:00 , closed during weekends. now i have to take a day off to get my package . before it was deliver i tried to...

ups is terrible . drops my package at some shit hole that is only open from 10 to 18:00 , closed during weekends. now i have to take a day off to get my package . before it was deliver i tried to change my delivery so they can try next day or give it to the neighbers but no the site couldnt verify my adres and the only way to do so is by a pincode delivered at my home in a few days. i was mad ..still am

 – About 2 weeks ago.

Ups is awesome ... said no one ever the worst postal service ever .
Amazon fedex usps never had one problem. Ups is the biggest and most inconvenient way of receiving a package I remember when...

Ups is awesome ... said no one ever the worst postal service ever .
Amazon fedex usps never had one problem. Ups is the biggest and most inconvenient way of receiving a package I remember when they use to actually put your mail ... in your mailbox . WOW not asking for alot terrible service horrifying experience time and time again I've never felt this type of anger where I personally want to track the owner and torture him

 – About 2 weeks ago.

I get woken up at 6am to a call from Richmond, Virginia local UPS store telling me they have a return shipping label for me. I live in Seattle, Washington... They call me to tell me to call UPS to...

I get woken up at 6am to a call from Richmond, Virginia local UPS store telling me they have a return shipping label for me. I live in Seattle, Washington... They call me to tell me to call UPS to tell them that they sent the label to the wrong UPS store. Wtf?!?!?

 – About 2 weeks ago.

'Delivered' Wow that's pretty f%@king strange UPS I was staring out my front window when you 'delivered' the package only you never did! Now I have to go through a shitty claims...

'Delivered' Wow that's pretty f%@king strange UPS I was staring out my front window when you 'delivered' the package only you never did! Now I have to go through a shitty claims process for a 25 dollar toy that my kid didn't get for her birthday! Never using UPS again.

 – About 2 weeks ago.

This is the worst company I have ever had to deal with....

This is the worst company I have ever had to deal with.

 – About 2 weeks ago.

Kobold skirmishers. These are Reaper Bones minis. I happen to have three of the Reaper Bones canine familiars, so I will in all probability use them to substitute the three Castle Ravenloft wolves....

Kobold skirmishers. These are Reaper Bones minis. I happen to have three of the Reaper Bones canine familiars, so I will in all probability use them to substitute the three Castle Ravenloft wolves. I'll start with the monsters from Castle Ravenloft, the first D&D Adventure System game. First you will need to dilute the paint that you're going to make use of to dye the saw dust. This shall be first of a collection of posts. At any charge, I hope this function shall be at the very least considerably interesting, online games shop and never completely peculiar or esoteric. So these skeleton archers from Caesar will serve as enough substitutes. After that recreation was accomplished, I bought some off, on e-Bay, and the remaining are carrying Caesar Goblins, as riders, fantasy game shop to offer them some variety on the tabletop (roughly the identical size as the PA Goblin Riders figures). Big spiders. The original mini would in all probability have been simply high quality as a slightly more large spider in 1/72. Other alternate options could be the enormous spider from the World of Warcraft sport (the blue mini), or the toy Halloween spider. I'm also excluding the rat swarm minis, as additionally they work for 1/seventy two scale, so I haven't any interest in replacing them.

I'm excluding villains for a later publish. There is often a monster mash even if that isn't the name given. Clearly these are spears and never the "javelins" the monster card describes, however they are completely fine. Wolves. Relying in your style, the unique determine may be simply nice in 1/72 scale. The price per figure cast, depends upon how many you forged from each mold, and what metal you employ. For inexpensive, metal figures, PA is the most effective route. For plastic figures, all the above! Thanks for amassing, and sharing, all the above info! Thanks for the data! On the DSi's fundamental menu, there's an choice to enter the DSi retailer. There are a number of sources on-line which may help you find skate outlets in Ontario, similar to the web site Yelp, which is an internet assessment website. The place can you buy a ultimate fantasy IX vivi doll? What's the cloud of darkness's weakness in remaining fantasy 3? Where yow will discover Tower Of Babil in Ultimate Fantasy VI?

 – About 2 weeks ago.

Took a day off work to wait for an overnight package. Sat in my apartment all day. At 5pm I called to check on package. Customer service said they tried to deliver at 1:30 but no one was home....

Took a day off work to wait for an overnight package. Sat in my apartment all day. At 5pm I called to check on package. Customer service said they tried to deliver at 1:30 but no one was home. Obviously a lie since I was home and they never knocked on my door and did not leave a note.
The next day (another wasted vacation day) I saw the truck outside and gave the driver my tracking number. He looked it up and said it was on his truck. Looked around. Not on his truck. He called his supervisor and handed me his phone. The supervisor said it should be on this truck. Since it wasn't, he thought "maybe it got left behind in the warehouse." He said it should be delivered later that night. It wasn't. Third day, I go to work. Got home, no note, no package. Customer service said it should be delivered on Saturday. My god, how is this company still in business???

 – About 2 weeks ago.

used UPS for years.. moved an office to Mexico and used them here in Mexico. Took out insurance on package and it got lost.. started a claim and each time WE called them.. we were asked for more...

used UPS for years.. moved an office to Mexico and used them here in Mexico. Took out insurance on package and it got lost.. started a claim and each time WE called them.. we were asked for more papers.. No one ever got back to us.. We had to call all the time and were told it is being processed.. finally after countless calls.. we were told Sorry its past 90 days.. Cause - UPS dragging its feet.. not for our lack of communication.. we are out over $2,000 I

Our clients are connected people here in mexico and I will make sure all know how we were ripped off.. also, will have our lawyer working on this.. I am more than upset . Even spoke with Presidents office and they said they would assist but put us back with their "customer service" who are anything but customer service

 – About 2 weeks ago.

UPS is the BEST !
Great Company!
Started by a Marine!

Workers have great attitude
Get paid well
Have great Union Pension Benefits
Have Retirement Medical...

UPS is the BEST !
Great Company!
Started by a Marine!

Workers have great attitude
Get paid well
Have great Union Pension Benefits
Have Retirement Medical plan

Serve all their customers with great
CUSTOMER Service in Washington
State!

Very tough job - Very Long Hours
I see them out delivering packages
Very late in the winter.

God Bless all of these hard working people!

 – About 2 weeks ago.

On 2nd delivery attempt, the driver ignored a note (clearly visible from the letterbox) that explained I was in the back garden. Instead opting to put a missed delivery card through the letterbox with...

On 2nd delivery attempt, the driver ignored a note (clearly visible from the letterbox) that explained I was in the back garden. Instead opting to put a missed delivery card through the letterbox with no info on it. I rearranged delivery for the next day and stayed home from work, at 14:53 they decided to not attempt delivery that day and 'will deliver tomorrow'.

Great service 5 stars... Sorry, I was confused. I mean no service 0 stars.

 – About 2 weeks ago.

Package out for delivery at a location that is 10 min from my home. Leaves at 8am, arrives at my house at 5pm or later?? Horrible horrible service. USPS is so much better!!!!...

Package out for delivery at a location that is 10 min from my home. Leaves at 8am, arrives at my house at 5pm or later?? Horrible horrible service. USPS is so much better!!!!

 – About 2 weeks ago.

I have scheduled the same return twice now. Both times they sneak up on my porch like ninjas, leave their little return label then sneak back into their truck. No knocking - nothing. Unfortunately...

I have scheduled the same return twice now. Both times they sneak up on my porch like ninjas, leave their little return label then sneak back into their truck. No knocking - nothing. Unfortunately I was trying to return a TV so I was not about to just leave it on the porch. Plus yesterday it was raining! When I called to reschedule a pickup, guess what? It costs me $15 to have them come back out, silently leave a label then sneak back away. I think I am beginning to understand part of their business model! I called their 1-800 number to file a complaint and I was told someone would contact me within one hour. It has now been nearly 24 hours and no call. What a shame. I personally will never use them again, however I know many of the packages I receive from Amazon come via them. Oh well.....

 – About 2 weeks ago.

Honestly UPS has pissed me off the past 2 days! First of all there is no scheduled delivery time so sometimes they come at 10am and sometimes they come at 4pm. I ordered 2 things to be delivered on on...

Honestly UPS has pissed me off the past 2 days! First of all there is no scheduled delivery time so sometimes they come at 10am and sometimes they come at 4pm. I ordered 2 things to be delivered on on Monday and I got an email that it was delayed cause noone was home and an notification from Amazon that the whether was bad even though it wasn't. Just cause there are no cars in the driveway doesn't mean noone is home! I noted the delivery time so I can wait outside the next day cause I didn't feel like waiting outside the whole day to get my package. And guess what... I got the same email and notification from Amazon and saw they attempted delivery and hour and a half earlier than yesterday. I'm convinced this will keep happening and I'm going to have to end up having to pick it up myself.

 – About 2 weeks ago.

Remember that he days a green bar customer concern or complaint was taken seriously at UPS?

It's like a slow growing cancer eating away at this company a little at a time. They...

Remember that he days a green bar customer concern or complaint was taken seriously at UPS?

It's like a slow growing cancer eating away at this company a little at a time. They weren't real concerned with RPS, FedEx Ground & now Amazon.

What UPS could of been like today if we were able to go back 20-25 years.

Sad!

 – About 2 weeks ago.

If you call customer service they will outright lie to you. Don't believe me? Go try it. They have no clue what is going on and can't/won't help you or they claim they don't know so...

If you call customer service they will outright lie to you. Don't believe me? Go try it. They have no clue what is going on and can't/won't help you or they claim they don't know so you're stuck. I know they're policies better than they do! They tried to tell me they'd basically ship something for free! What a joke, UPS doesn't do anything for free. They just make stuff up to get rid of you. And filing a claim now-a-days? That's a joke too. If you can even figure it out they'll deny it for any reason. I ship hundreds of packages with a success rate of more than 99.5% and they try to tell me my packaging was inadequate because they literally crushed the sh!t out of it.

 – About 2 weeks ago.

Customer kept package for over 5 days and still managed to "return to sender" at my expense. It's a total scam that UPS will just take packages back and charge the shipper again without...

Customer kept package for over 5 days and still managed to "return to sender" at my expense. It's a total scam that UPS will just take packages back and charge the shipper again without their permission. Drop the package off at the customers location and let it be a done deal. People should not be getting free return shipping. If you buy online and want to return something, you pay for it.

 – About 2 weeks ago.

Package out for delivery. Very important package. Needed it this weekend and was scheduled for Saturday. Never showed. Went back in transit. I hate ups. ...

Package out for delivery. Very important package. Needed it this weekend and was scheduled for Saturday. Never showed. Went back in transit. I hate ups.

 – About 2 weeks ago.

This is such a pet peeve of mine! The last three times UPS was supposed to "deliver" a package to my apartment, they left a note on my door indicating that no one was home to receive the...

This is such a pet peeve of mine! The last three times UPS was supposed to "deliver" a package to my apartment, they left a note on my door indicating that no one was home to receive the package so they will leave the it at a local outdoor locker. (Well, guess what, I"m rarely home at 2 pm on a week day, and they don't give you enough time on UPS MyChoice to respond with alternative delivery instructions).

So the last three times I've tried to retrieve the package from that locker, something went wrong and I had to call customer service where you jump through all kinds of flaming hoops just to get your package. Meanwhile you're standing outside for 20+ minutes in all kinds of weather talking to someone half way around the world who could care less about your inconvenience.

When I called customer service to set driver instructions for future deliveries to avoid using the locker, I was told I had to wait for the next delivery in order to give directions on how and where to receive that package. So it seems that I'm just going to have to be inconvenienced every time I have the misfortune of ordering from a company that uses this waste of time company. (By the way, I've never had a single problem with Fedex since I've been ordering online)

Thanks for giving us this platform to vent about how much UPS blows chunks!

 – About 2 weeks ago.

Lazy ass drivers can't ring a bell.
USPS is better than that U... Piece of S..t...

Lazy ass drivers can't ring a bell.
USPS is better than that U... Piece of S..t

 – About 2 weeks ago.

Second time in a row that a note was left on my door without anyone actually knocking on my door.
They brought my package to a UPS Access Point with 'flexible hours' which is only open...

Second time in a row that a note was left on my door without anyone actually knocking on my door.
They brought my package to a UPS Access Point with 'flexible hours' which is only open 6-8 hours a day despite promising that it would only be delivered to my apartment or my apartment office.
Customer service has no idea what their actual job is and are rarely on the same page.
UPS is gross

 – About 3 weeks ago.

Paid for faster shipping. Arrived in my city at 5am got delayed by a day. Tracking is absolute garbage and customer support gives no explanation. ...

Paid for faster shipping. Arrived in my city at 5am got delayed by a day. Tracking is absolute garbage and customer support gives no explanation.

 – About 3 weeks ago.

ups is good...

ups is good

 – About 3 weeks ago.

They send my package back two the sender only after 2 attempts and the line is always busy!!!! ...

They send my package back two the sender only after 2 attempts and the line is always busy!!!!

 – About 3 weeks ago.

My extremely fragile / heat sensitive 2 day guaranteed package never arrived yesterday. The tracking showed that it had never left the hub that it had arrived at on the first day. The tracking this...

My extremely fragile / heat sensitive 2 day guaranteed package never arrived yesterday. The tracking showed that it had never left the hub that it had arrived at on the first day. The tracking this morning said that it would arrive today between 1 and 5 P.M. After watching the truck drive around the neighborhood for 3 hours, we were notified that they were unable to deliver the package. We are retired, and the truck NEVER passed our house. Now they are saying that it will be here tomorrow. The condition it is in is now questionable. This is service? How can they charge for a service that they have no intention of honoring? Two day service? What a joke. This company needs to go out of business.

 – About 3 weeks ago.

Does UPS even pick up packages in Wawa, Ontario? The 1-800# is useless. ...

Does UPS even pick up packages in Wawa, Ontario? The 1-800# is useless.

 – About 3 weeks ago.

10-1-19
Tracking Website won't even load using Brave Browser....

10-1-19
Tracking Website won't even load using Brave Browser.

 – About 3 weeks ago.

Small package sent from Missouri to New York.
Arrived local NY hub in 30 hours. Wow!
Arrival date is tomorrow.
5 days after it arrived 9 miles from my home.

Great...

Small package sent from Missouri to New York.
Arrived local NY hub in 30 hours. Wow!
Arrival date is tomorrow.
5 days after it arrived 9 miles from my home.

Great service UPS. Not!

 – About 3 weeks ago.

Waiting for a package that requires a signature...my delivery time, "by End of Day". it's now 7:45 PM!! I've wasted my entire day waiting and I'm all i'm really waiting for is...

Waiting for a package that requires a signature...my delivery time, "by End of Day". it's now 7:45 PM!! I've wasted my entire day waiting and I'm all i'm really waiting for is the email saying they didn't get to my delivery and it will be delivered on Monday instead. And what is up with this My Choice crap? I had signed up for it years ago when I lived somewhere else, I tried to add my new address but you can't do it online...you need an authorization code, THAT THEY MAIL TO YOU! 3-5 days from now I'll get a code I can use so that I can track a package I'm waiting for today! Very helpful.

 – About 3 weeks ago.

Ordered a package that needed a signature to deliver. They tried to deliver it and it failed because I wasn't home and normally can't be home at the time. I tried to change it to hold at...

Ordered a package that needed a signature to deliver. They tried to deliver it and it failed because I wasn't home and normally can't be home at the time. I tried to change it to hold at distribution center on their website. It wouldn't let me.
I called them and they said the sender restricted it. They said to call and have the sender change it. I did so and they changed it.

Everything up to here was 100% fine.

The day they changed it they tried to deliver again, of course. No biggie. I just wanted to know when I could pick it up since there's no information on where the package really is and they apparently have no way to track it. I waited another two days since I didn't want to make a wasted trip (my gut feeling was telling me this going to happen). I called them to see if it was definitely somewhere I could pick it up. They didn't know where it was and if it was ready for pickup.

It's now past their 3 delivery tried where their process is to hold it at the local center for pickup. Surely it is safe to go pick up now right? I still didn't trust UPS, so I called them. The service agent told me it was at the customer center about 20 mins drive away. I double checked and said "Are you 100% sure the package with tracking number xxx is at the center at address xxx?". They said yes.

They got me. I drove there and it wasn't there. It was at another nearby "Smart Hub" that was not open the day I went.

I called them back, asked them where my package was. They said it was at the original address I just went to. I said that it wasn't I just wasted an hour of my life going there. I asked them to check again, they said they said it says it's at the customer center and they'll have to transfer me to the customer center to figure it out. I said how does a shipping company not know where their packages are and said goodbye?

We'll see if they get me again on monday when it's not actually at the Smart Hub.

 – About 4 weeks ago.

Ordered from Amazon; shipper was UPS, 2 day air. I get an email 2 days later saying "Attempted delivery; requires signature. Package is being delivered to a UPS Pick-Up location." (1) No...

Ordered from Amazon; shipper was UPS, 2 day air. I get an email 2 days later saying "Attempted delivery; requires signature. Package is being delivered to a UPS Pick-Up location." (1) No signature was required (2) We were home all day; no knock, no phone call, no info note left on the door. I called UPS immediately and got some Indian guy who wouldn't give me the local office for UPS; said he would email them to call me back. They did; I explained; was told package would be delivered to my door by 8 pm. No package. Wed. called UPS 3 more times, was reassured package would arrive that day. Didn't, and still said it was doing to a pick-up location. Thursday, same story. Called pick-up location and was told he couldn't refuse the package and to call shipper (Amazon). Called Amazon, and (Indian) guy put me on hold, called UPS, and within 2 minutes the tracking info changed. 2 minutes after that the guy sent me an email saying he had made the change with UPS. (By the way, everyone keeps mentioning "safe location". We've been getting packages here at the front door for 15 years and never had a problem--gated community.) FedEx has no problem delivering, Amazon drivers have no problem. I'll be surprised if this damn package shows up today, but so far the detailed tracking info at least shows a change. It has been going back and forth between my office and the UPS office since Tuesday - a distance of about 5 miles. I HATE UPS!!!!!!!!!!!!!

 – About 4 weeks ago.

I live in Las Vegas.
USPS can find my condo.
Vons grocery delivery can find my condo.
DHL can find my condo.
The little Amazon Prime vans can find my condo.
My girlfriend...

I live in Las Vegas.
USPS can find my condo.
Vons grocery delivery can find my condo.
DHL can find my condo.
The little Amazon Prime vans can find my condo.
My girlfriend with left-right dyslexia can find my condo.
Even FedEx (!!!) can find my condo.

But UPS cannot find my condo. In fact they have repeatedly told me that my address - the full 9-digit zip approved by the real postal service - doesn't exist.

Describing the local managers as "idiots" would be unfair to people with brain damage.

 – About 4 weeks ago.

Today I was looking forward to my coffee that I ordered for my home country and lo and behold, here me and my colleagues are waiting for it to arrive, and then I get a f%@king email saying we were not...

Today I was looking forward to my coffee that I ordered for my home country and lo and behold, here me and my colleagues are waiting for it to arrive, and then I get a f%@king email saying we were not in the office and that it will be delivered again on monday. f%@k you UPS have a nice weekend.

 – About 4 weeks ago.

They suck. I moved and new address is farm and FedEx found us no problem. But ups is lost. Perhaps they need to invest in something called G P S?????...

They suck. I moved and new address is farm and FedEx found us no problem. But ups is lost. Perhaps they need to invest in something called G P S?????

 – About 4 weeks ago.

UPS lost my iPhone X package. The local UPS Store from where I sent it, would not help. Called customer service. Couldn't understand the representatives and they couldn't understand me. I...

UPS lost my iPhone X package. The local UPS Store from where I sent it, would not help. Called customer service. Couldn't understand the representatives and they couldn't understand me. I asked to be put through to the supervisor. Refused to do it without my business profile. I don't have one - I'm a private resident. Didn't matter. Wouldn't put me through without creating a profile. That took 15 minutes. Been on hold yet again. Tracing package will take up to 10 days but they will not send me an email update. Still on hold. I don't mind mistakes. But I do mind rude and inept service at my expense. This company could care less.

 – About 4 weeks ago.

I f’n hate UPS. They make you fill in a thousand gd questions before telling you that you’re not eligible to even get a quote on shipping something abroad! I don’t have time to waste UP(f’n)S!...

I f’n hate UPS. They make you fill in a thousand gd questions before telling you that you’re not eligible to even get a quote on shipping something abroad! I don’t have time to waste UP(f’n)S!

 – About 4 weeks ago.

Showing up at my apartment random hours and when I ask to keep it at facility, they keep coming back to my apartment, when calling they say, keep checking the website and hope that we will process...

Showing up at my apartment random hours and when I ask to keep it at facility, they keep coming back to my apartment, when calling they say, keep checking the website and hope that we will process your request to keep at facility!!!!!

 – About 4 weeks ago.

Someone should start a class action suite against this moron company. I ship products every day of the week and every time ups busts up my package they automatically deny.the claim and make you jump...

Someone should start a class action suite against this moron company. I ship products every day of the week and every time ups busts up my package they automatically deny.the claim and make you jump through hoops...I hate this asshole company I wish there was another option

 – About 4 weeks ago.

This doesn't make sense:

Shipped 09/24/2019 8:35 P.M. Origin Scan
09/24/2019 9:20 P.M. Departure Scan
Label Created 09/25/2019 2:03...

This doesn't make sense:

Shipped 09/24/2019 8:35 P.M. Origin Scan
09/24/2019 9:20 P.M. Departure Scan
Label Created 09/25/2019 2:03 A.M. Order Processed:
Ready for UPS
09/25/2019 2:13 A.M. Arrival Scan

So the label was created after the Departure Scan? Really?

 – About 4 weeks ago.

UPS is a waste of space and gas. Wish I had had another option but Fido decided to use them. As soon as I saw it was being delivered by UPS and new the chances of being delivered on time dropped...

UPS is a waste of space and gas. Wish I had had another option but Fido decided to use them. As soon as I saw it was being delivered by UPS and new the chances of being delivered on time dropped down to 50/50. But the worst part is that the drivers flat out lie and state they attempted to deliver when they never did. Then you spend an hour on the phone with them also completely wasting your time while they say they are attempting to get a hold of dispatch to get a hold of the driver and now as I am writing this they have actually hung up on me.

Seriously one of the worst companies that I wish I could avoid altogether! Unfortunately as is often the case the deliver company used is not up to the receiver.

I am thankful that Amazon has stopped using them for the most part. They have their own delivery system which in the past 3 or more years I have only ever received one package a day after the day it was supposed to arrive. UPS as I mentioned before has a 50 percent failure rate!

Carl

 – About 4 weeks ago.

I wonder how many people actually read their UPS statement. Believe me, when you use ups.com and have your credit card billed, what you see on the screen when you ship something versus what they...

I wonder how many people actually read their UPS statement. Believe me, when you use ups.com and have your credit card billed, what you see on the screen when you ship something versus what they actually charge will frequently be different. Example- it they put in "residential", even if its not, an extra surcharge. If, God forbid, you make a mistake on the size or weight of a shipment, you will be charged for the correct amount (fine), but you'll be hit with a fee for the mistake. But if you put in a weight or size smaller what what the package is, do you think UPS will credit you? Do you believe in the Easter Bunny? One day, maybe sooner than we think, those blue/gray trucks will be running instead of the big brown trucks. I look forward to that day.

 – About 4 weeks ago.

these f%@king idiots on ups are f%@king retarted they do not listen to me at all i ask them to deliver at my front dorr they f%@king just infonotice me like f%@king faggots...

these f%@king idiots on ups are f%@king retarted they do not listen to me at all i ask them to deliver at my front dorr they f%@king just infonotice me like f%@king faggots

 – About 4 weeks ago.

Why does Apple use UPS??? I wasn't home when they tried to deliver my iPhone on Friday (like a huge number of people, I have to go to work during the day.) So, on Saturday I went online and...

Why does Apple use UPS??? I wasn't home when they tried to deliver my iPhone on Friday (like a huge number of people, I have to go to work during the day.) So, on Saturday I went online and requested it be delivered to a "UPS Access Point location" where I could go and pick it up (in effect, doing part of their job for them). It was supposed to be there today (Monday) by the end of the day (or 3PM, depending on where I tried to find the information) but never got there. They had 2 days to get a little box (supposedly UPS Next Day Air) to a designated UPS location, and failed, and I'm not getting any information. And their 'virtual assistant' is virtually useless and a waste of time. I like Apple, but can't understand why they would pay more to get worse service. I have fortunately been able to get almost all of my packages delivered by the United States Postal Service, and have very seldom had even minor problems. I hear people cutting down the Postal Service and it is UPS that can't deliver! I could have gone and waited in a long, long line at an Apple store and gotten my iPhone much more quickly than waiting, and waiting, to hear anything from UPS. Please, Apple, get a clue and bring your delivery service up to the quality of the products you sell!

 – About 4 weeks ago.

Order a foam mattress in a big box from Amazon. 9/25/19 scheduled delivery. Today 9/23 they say 9/24.
I try and try and try to reschedule. Big, freaking loop with mychoice. I'm canceling...

Order a foam mattress in a big box from Amazon. 9/25/19 scheduled delivery. Today 9/23 they say 9/24.
I try and try and try to reschedule. Big, freaking loop with mychoice. I'm canceling a doctors appointment.
What's the over/under it doesn't show on 9/24?

I sign in, it knows you am I am. It wants me to sign up. I enter all the info. Says, that info is already in the system.
No blank. What's next? This was on PC and phone app. Thought maybe I had some ad blockers stopping something
from taking.

I'm not leaving a large box worth 350 bucks on the steps.

 – About 1 Month ago.

Lazy and ignorant delivery drivers. Slowest ship times in comparison to competitors. Terrible tracking system. Intentional delays. wish they would go under. ...

Lazy and ignorant delivery drivers. Slowest ship times in comparison to competitors. Terrible tracking system. Intentional delays. wish they would go under.

 – About 1 Month ago.

Evidently UPS tried to make its second attempt on a package for me at 10pm. Whatever, I was actually home. Our apartment gate locks at night, so maybe that's it? Still... no call. Nothing.

Evidently UPS tried to make its second attempt on a package for me at 10pm. Whatever, I was actually home. Our apartment gate locks at night, so maybe that's it? Still... no call. Nothing.

On top of that, UPS evidently lets the shipper set all kinds of restrictions on whether you can have the package held for pickup. Whatever, except they don't actually show you that information when you track or try to make changes. Just generic errors after you try for the thousandth time to have the package held at a UPS location.

FedEx handles this so much more gracefully. Guess I'll just stop having UPS packages delivered to my home altogether.

 – About 1 Month ago.

Save our money and sanity and use the postal service. Better rates, and they keep mail moving 24x7. And they don;t hold back packages if they are running early. Unlike these lazy union pukes who only...

Save our money and sanity and use the postal service. Better rates, and they keep mail moving 24x7. And they don;t hold back packages if they are running early. Unlike these lazy union pukes who only work banker hours.

 – About 1 Month ago.

Had an order sent second day air. Package arrived and tracking said it was put on truck and out for delivery on Saturday. Waited, it never came. Tracking app now says Monday. I have had to deal with...

Had an order sent second day air. Package arrived and tracking said it was put on truck and out for delivery on Saturday. Waited, it never came. Tracking app now says Monday. I have had to deal with more bullshit from this company than any other shipping outfit I have ever used. Even if packages are running early they will deliberately slow them down or let them sit in depot so they don't deliver it a day earlier than the latest day they can. They bribe the hell out of shippers and give kickbacks so I have some outfits I have to order from who will only use UPS. Which makes me cringe. But I'm stuck with it. They make Fed-Ex ground look good which is pretty sad. It is definitely run like a union company. expensive as hell and half assed work.

 – About 1 Month ago.

Have been told 2 days in a row. Out for delivery and still have not receive my packages. I have a next day air package and this is 2 days LATER. I checked the view my package feature and see that the...

Have been told 2 days in a row. Out for delivery and still have not receive my packages. I have a next day air package and this is 2 days LATER. I checked the view my package feature and see that the driver has been located at a wings place for 1.5 hours !!!! Ups f%@king blows on their knees

 – About 1 Month ago.

Package sent.

Note merely left on the door 8 days later.

“Customer didn’t answer door!”

“Oh sorry but we’ll be delivering it tomorrow to the UPS...

Package sent.

Note merely left on the door 8 days later.

“Customer didn’t answer door!”

“Oh sorry but we’ll be delivering it tomorrow to the UPS Store for pickup:”

“Oh well we meant Monday not tomorrow”

“Well maybe Tuesday as we’re not sure where your package is now.”

 – About 1 Month ago.

Twice in the last week UPS "delivered" a package but they haven't actually turned up. It's ridiculous that this bullshit company is allowed to get away with this....

Twice in the last week UPS "delivered" a package but they haven't actually turned up. It's ridiculous that this bullshit company is allowed to get away with this.

 – About 1 Month ago.

Wow they literally hung up on me while trying to seek for help. UPS has failed to deliver my items three times due to incorrect address and yet you have other carrier who knows exactly where to find...

Wow they literally hung up on me while trying to seek for help. UPS has failed to deliver my items three times due to incorrect address and yet you have other carrier who knows exactly where to find it.

 – About 1 Month ago.

UPS is such a f%@king joke. This is now the third time they have failed to deliver a video game pre-order on release day. f%@k Amazon for using them. Not preordering games again from them....

UPS is such a f%@king joke. This is now the third time they have failed to deliver a video game pre-order on release day. f%@k Amazon for using them. Not preordering games again from them.

 – About 1 Month ago.

Didn't bother to attempt delivery on the scheduled day, and they don't do weekend delivery to I have to wait all weekend for my urgent mail. Idiots....

Didn't bother to attempt delivery on the scheduled day, and they don't do weekend delivery to I have to wait all weekend for my urgent mail. Idiots.

 – About 1 Month ago.

A lot of the package cars in Europe are new Mercedes. UPS can install a/c in cabs in warmer areas of the U.S.

Seattle, Portland Maine or Oregon not so much.... southern states, hot...

A lot of the package cars in Europe are new Mercedes. UPS can install a/c in cabs in warmer areas of the U.S.

Seattle, Portland Maine or Oregon not so much.... southern states, hot mid-western areas and south across nation from Florida to California they should. Anywhere that holds 90-degree plus weather in a 4-5 month stretch. Imo.

 – About 1 Month ago.

After 3 years of delivering to my house they now claim they cannot find it so trying to be helpful i put new numbers on my mailbox and a white board on the telephone pole with my address. but still...

After 3 years of delivering to my house they now claim they cannot find it so trying to be helpful i put new numbers on my mailbox and a white board on the telephone pole with my address. but still they sent it back a week later a package from ups was on my door step. so i think they have figured it out the following week again they say my address is wrong and mail me a post card which i received because my address is correct so i call and give them the address of the large business park across the street and said i am straight across from it i was assured my package would be delivered the next day. by 9am i get a notice they returned it they NEVER even tried to deliver it

 – About 1 Month ago.

UPS said I refused a package and they sent it back. Except they never delivered it.. not to MY house anyway. This is the second time this has happened. WTH?...

UPS said I refused a package and they sent it back. Except they never delivered it.. not to MY house anyway. This is the second time this has happened. WTH?

 – About 1 Month ago.

Bought a f%@king mouse that was supposed to come 3 days ago. Nothing came and now I can't play games (I play competitively which means I lost $$$)

f%@k UPS...

Bought a f%@king mouse that was supposed to come 3 days ago. Nothing came and now I can't play games (I play competitively which means I lost $$$)

f%@k UPS

 – About 1 Month ago.

UPS says it will deliver the package at 3pm EST. Its 520pm EST and they have no clue where the driver is. ...

UPS says it will deliver the package at 3pm EST. Its 520pm EST and they have no clue where the driver is.

 – About 1 Month ago.

Regina SK, one more time UPS doesn’t deliver. they are quick to claim any event as severe weather apparently light rain is severe weather, or blame this “third party broker that hides in the dark...

Regina SK, one more time UPS doesn’t deliver. they are quick to claim any event as severe weather apparently light rain is severe weather, or blame this “third party broker that hides in the dark trying to delay people’s deliveries”. Also they don’t admit that packages sometimes spend almost 12 hours in random places waiting for a trip to nowhere were the are usually end up traveling in the wrong direction and sometimes being delivered in the wrong city altogether. They never have an apology. Companies like Amazon or Apple should NOT ever use ups since we costumers are force to deal with their incompetent ways of doing business

 – About 1 Month ago.

I have had packages delivered to me by ups before but now they can't find my address lived here 30 years. there customer service sucks. No help at all. I hope Amazon will...

I have had packages delivered to me by ups before but now they can't find my address lived here 30 years. there customer service sucks. No help at all. I hope Amazon will change shippers

 – About 1 Month ago.

Impossible to request signature release or change delivery time; left note on the door and was ignored. Customer service line needs more options on the menu as well.....

Impossible to request signature release or change delivery time; left note on the door and was ignored. Customer service line needs more options on the menu as well..

 – About 1 Month ago.

Only thing UPS got right was nothing!!!...

Only thing UPS got right was nothing!!!

 – About 1 Month ago.

So delivery scheduled for today and my wife received her package but where's my shipment? Ok maybe its on another truck? So I see a second truck come about 20 minutes later, park at end of...

So delivery scheduled for today and my wife received her package but where's my shipment? Ok maybe its on another truck? So I see a second truck come about 20 minutes later, park at end of driveway...then drives off!! Wtf? Go check tracking and they just rescheduled it, smh, UPS is the worse!!

 – About 1 Month ago.

UPS is worse than gutter trash. Over 2019 alone, I’ve attempted to have 9 packages delivered by UPS. For some context, I live in an apartment building that has a digital buzzer directory, along with...

UPS is worse than gutter trash. Over 2019 alone, I’ve attempted to have 9 packages delivered by UPS. For some context, I live in an apartment building that has a digital buzzer directory, along with a concierge and even a very expensive smart parcel drop off machine. You pop the package in a sizeable slot, pick a name from the directory, and the system locks the compartment and texts the receiver that the package is waiting for them.

With all of these options in place, UPS, without fail, will either choose to never come up to the door, or to come up and stick an InfoNotice on the door without attempting delivery. The package then gets sent to a shanty Access Point that is very difficult to reach without a car. This place is a hefty walking distance from its nearest bus stop, and looks like a dungeon with no lights. If you have a large package, don’t even think about it.

So 9 packages in a row, they’ve done this. Most times, an InfoNotice isn’t even left. So I phone the “Customer Support” to attempt a redelivery. Generally the timeline then follows this:

First agent says “I forwarded your request for redelivery, it will be delivered guaranteed within 1-2 business days”. 2 business days later, no parcel, no updates to tracking. I call back.

Second agent says “I don’t see any attempt made for redelivery. I will send a message to our dispatch centre that this needs to be delivered”. Another day passes, no updates to tracking and no parcel. I call back.

Third agent says “I don’t have any updates that I can see, it’s still at the Access Point”. Great, so absolutely nothing was done. Ask to be transferred to a manager. After fighting to their dying breath, I get transferred.

Manager says the same thing. “I’m just a customer support manager, I have no control over deliveries”. They offer to contact the service centre again. Another day passes, no callbacks, no package.

This is the standard procedure until you pay out the back pocket for a taxi and lug the package back yourself, or you call and call and call until you’ve torn all your hair out, and one magical lucky day they attempt a redelivery. God save you if you’re not home on that day, or if the lazy driver fails to actually attempt buzzing you.

This most recent package of mine has followed the same direction. Hilariously, this time the manager wanted me to just stay on the line with her while she attempted to “message” the center. We sat there listening to each other breathing (no joke) for over 2 hours, while the dispatch centre didn’t return any messages or pick up any call attempts. After 2.5 hours, the dispatch team responded with “the package is at the access centre”. It took them all day to tell me what the tracking information told me days ago.

So now I’m at a barricade, yet again. What does it take for a $71 billion company to do the simple task of delivering a package? Apparently nothing. Ask your sellers to never use UPS. Don’t use UPS if you want your packages actually getting somewhere. If I had a choice, I would raze the company to the ground and sleep easy knowing my packages will be sent out with a company that bothers to at least leave a notice in the absolute worst case scenario. UPS is gutter trash.

 – About 1 Month ago.

They suck!!! I just don't think management cares either!!!!...

They suck!!! I just don't think management cares either!!!!

 – About 1 Month ago.

WORST SERVICE EVER! My package has not moved in over a month!!!! Called every single day and they always make different excuses. First, my commercial invoice was missing. Emailed that over. Second,...

WORST SERVICE EVER! My package has not moved in over a month!!!! Called every single day and they always make different excuses. First, my commercial invoice was missing. Emailed that over. Second, package goes missing. They find it. AGAIN, they tell me commercial invoice is missing. This time, they give me ANOTHER email to send commercial invoice to. Sent over email with commercial invoice again... couple days later, package goes MISSING AGAIN!!!!!!! I have been calling everyday with promises of calling me back with an update by end of day for 30 days straight? Is that normal?! I call everyday for the past month with the same responses. It doesn’t take a month to see where a package is. They don’t give me legit reasons why the package isn’t being shipped or missing. I am seriously getting annoyed of calling them every single day JUST to get an update. They opened an investigation for me and told me it would be resolved in 8 days. It’s been two weeks after they said that. Wtf is going on?! What can I do to help get this package moving?!?!?!

 – About 1 Month ago.

I'm an RN. I often work 12 hour shifts, varying from 7-7 most days. On this occasion, I was working on the same day my package was supposed to arrive. I had it set up to just drop off the package...

I'm an RN. I often work 12 hour shifts, varying from 7-7 most days. On this occasion, I was working on the same day my package was supposed to arrive. I had it set up to just drop off the package at the back porch. For some reason, they drop one of two packages scheduled to arrive that day there. They then proceed to tell me it will be delivered to the UPS dropoff point later that day. Okay, whatever. At 7P exactly, they change it to tell me it won't be dropped off till Monday(It being Friday), and, when I call them, they tell me that it is too late, that their hours to modify delivery end at 7p. I'm unhappy about this, and extremely so because their shit call system takes 20 minutes to get to the point you can even be put on hold. I finally say screw it, but that I want to put in a complaint about the phone system, and speak to a manager. They say they'll call me tomorrow - to which they do not.

It's now Monday and, to make the best out of a bad situation, I decide I'll send a package back to amazon at the same time I pick up my package. The alert comes, and I go to the access point. Staff takes my package, but says that the other is not there, apparently the name "Furia" that accepted the package being a BS name they just put down. I call UPS and they say the package is there, to which staff says it's not. They say they'll launch an investigation into the package, only to call me an hour later and say it's at the site(It's not.) Currently on hold for the 10th time, after being spoken down to again because I want my package.

 – About 1 Month ago.

Two UPS incidents in the past few weeks! An Amazon order simply dissapeared this week, and an order from one state over took 10 days!! 😡...

Two UPS incidents in the past few weeks! An Amazon order simply dissapeared this week, and an order from one state over took 10 days!! 😡

 – About 1 Month ago.

Was scheduled to receive a package at 10:30 am for something that was sent next day air. Went through 6 different arrival and departure scans between Jacksonville to Longwood before they supposedly...

Was scheduled to receive a package at 10:30 am for something that was sent next day air. Went through 6 different arrival and departure scans between Jacksonville to Longwood before they supposedly realized my package never left KY. Was then told by a supervisor that they could potentially “Upgrade” me to Saturday delivery if they find my package. It’s arrived at the facility at 7:39 am on Saturday and never got sorted so now my “next day air” package won’t arrive until Tuesday. UPS sucks big time.

 – About 1 Month ago.

1) Delivery time is always slower than FedEx.

2) Delivery is always "by end of day" which typically is about 8:00 - 9:00 pm. FedEx packages usually arrive by mid-day or...

1) Delivery time is always slower than FedEx.

2) Delivery is always "by end of day" which typically is about 8:00 - 9:00 pm. FedEx packages usually arrive by mid-day or mid-afternoon at the latest.

3) Tracking information is always vague. Shows point of departure, and then "in transit". To get any kind of more detailed delivery, you have to sign up for UPS My Choice. Signed up a while back, but don't remember my login info. Tried to re-register, says my user ID already exists. Selected "forgot user ID", and they said they sent it, but of course it never arrived. So I'm unable to get detailed tracking info. FedEx always provides detailed tracking info without having to go through this nonsense.

4) Expected delivery date can and does change without notice.

5) I have had UPS tell me my package was delayed due to "bad weather". When I checked the forecast all the way from the point of departure to my home (in California) it was sunny and dry the whole route.

6) Ugh, they suck. Nothing worse than waiting a week for an expected item only to find out, nope, psych! it won't actually be there till next week. Maybe we're all spoiled from Prime.

 – About 1 Month ago.

so many comments - why no one sues UPS?...

so many comments - why no one sues UPS?

 – About 1 Month ago.

what happened in Hodgkins Illinois???? stuck at arrival scan for days...

what happened in Hodgkins Illinois???? stuck at arrival scan for days

 – About 1 Month ago.

Socal resident here. Ordered something in May that was set to be delivered 9/13. Last delivery scan update was 9/10, which says it's still in North Carolina. No updates since and the package did...

Socal resident here. Ordered something in May that was set to be delivered 9/13. Last delivery scan update was 9/10, which says it's still in North Carolina. No updates since and the package did not show up as stated. It's 9/14 now and still says 9/13 is the expected delivery date.

 – About 1 Month ago.

2 Attempted deliveries of wine. Called after the 2nd. Got a 2 hour "confirmed" delivery window. 3rd attempt was 1.25 hours BEFORE that window. Called. Was told I gave incorrect...

2 Attempted deliveries of wine. Called after the 2nd. Got a 2 hour "confirmed" delivery window. 3rd attempt was 1.25 hours BEFORE that window. Called. Was told I gave incorrect information when I'd called the day before. Got transferred to a supervisor who spoke Spanish, he tried to transfer me to someone who could help me in English. GAH!!! Called again. Was told I was given "misinformation" and that they had no record of the previous day's call. So, basically, I'm a liar. Sent a message to "facilities" who are supposed to call back within an hour. They have 30 minutes left.

 – About 1 Month ago.

Ordered 2 day delivery, order processed, picked up 2 days later. Ran into severe weather issues in Illinois, this wouldn't be a f%@king problem if you had just got it to be in 2 days like I paid...

Ordered 2 day delivery, order processed, picked up 2 days later. Ran into severe weather issues in Illinois, this wouldn't be a f%@king problem if you had just got it to be in 2 days like I paid for. Now it's going to be 8 days, I should have just taken the free shipping for f%@ks sake.

 – About 1 Month ago.

Order processed, ready for UPS: gets picked up 3 days later.
Arrives 90 miles away at 4am: takes a day to go another 40 miles.
Sits for another day 38 miles away (Sandpoint, Idaho)

Order processed, ready for UPS: gets picked up 3 days later.
Arrives 90 miles away at 4am: takes a day to go another 40 miles.
Sits for another day 38 miles away (Sandpoint, Idaho)
Notice on site "weather delay" so delivery guarantee is void: because of weather in Illinois.
"Destination Scan" 18 hours after "Arrival Scan": Codespeak for never put on truck.
Essentially held hostage for two days for signature. Typical UPS incompetence in repetitive failures to figure out how to ship between Spokane, Coeur d'Alene, Sandpoint, and Bonners Ferry. No wonder Amazon is putting a Hub at Spokane and doing their own shipping.

 – About 1 Month ago.

Any UPS employees from London here? If so what's the job like? Is it good/great pay & benefits? ...

Any UPS employees from London here? If so what's the job like? Is it good/great pay & benefits?

 – About 1 Month ago.

Paid for next day air on an item. Delivery requires signature like we are stuck in 1980. No note indicating attempted delivery, just an estimated delivery time of 10:30 am and no package when I got...

Paid for next day air on an item. Delivery requires signature like we are stuck in 1980. No note indicating attempted delivery, just an estimated delivery time of 10:30 am and no package when I got hone fron work. Seriously, why the signature requirement. My apartment complex has a delivery locker hub for precisely dropping packages off. Now these motherf%@kers will try delivering again tomorrow, I won’t be home; and I spent money on next day air for no apparent reason.

 – About 1 Month ago.

Ups sent me a delivery notice I would receive a package from a business in Florida that was shipped on September 6 Friday and be delivered Tuesday, September 10 guaranteed two day delivery hurricane...

Ups sent me a delivery notice I would receive a package from a business in Florida that was shipped on September 6 Friday and be delivered Tuesday, September 10 guaranteed two day delivery hurricane Dorian affected the Charleston Somerville area South Carolina on Friday Thursday, September 5 my package was shipped after the hurricane and they guarantee the shipwright you have the package in today’s Tuesday at 4 PM my package goes from being out for delivery to severe weather delay I call locate the package it’s in Somerville supposed to be delivered on Wednesday, September 11 then at 5 o’clock severe weather delay there is no severe UPS fraudulently picked up a package on 6 September the day after the storm hit Charleston and guaranteed delivery by the 10th now they’re saying they’re backed up because of previous back load to me that’s fraud if someone knows how to prosecute please give me a link I have contacted the shipper to tell them that they should be refunded at least UPS should’ve save me the time and not tell me the package is going to be delivered now they say if they don’t have a delivery date if that was the case I would’ve never ordered it

 – About 1 Month ago.

Ups DC WORST ever. Overode the shipper address and attempted delivery at wrong address. Then kept my 55” TV over the weekend, then lost it, then found it, then apparently played wac-a-mole (sans...

Ups DC WORST ever. Overode the shipper address and attempted delivery at wrong address. Then kept my 55” TV over the weekend, then lost it, then found it, then apparently played wac-a-mole (sans mole, using a hammer) with it. Delivered it today with totally damaged box and smashed screen. Thanks ups. You really did work so hard to completely eff this up. Do u have to be reminded that your business is DELIVERING THINGS? Best yet, it’s now my problem to work it out with the shipper. I hate you.

 – About 1 Month ago.

# 1 their website sucks! #2 their customer service dept needs to be brought back to the USA!!!!!!!!!!!! Language barrier-they DO NOT UNDERSTAND what I am saying!! UPS has gone downhill fast in the...

# 1 their website sucks! #2 their customer service dept needs to be brought back to the USA!!!!!!!!!!!! Language barrier-they DO NOT UNDERSTAND what I am saying!! UPS has gone downhill fast in the last few years!!! Who can I switch to? Is FED EX more expensive? Maybe I should switch? Suggestions?

 – About 1 Month ago.

UPS f%@king sucks, I ordered a guitar amp last week and was due today, I cancelled my appointments and waited for the delivery, which never came and yet I got an email that said it had been delivered,...

UPS f%@king sucks, I ordered a guitar amp last week and was due today, I cancelled my appointments and waited for the delivery, which never came and yet I got an email that said it had been delivered, when I called customer service they had talked to the driver and the driver said that he had delivered it to my front door, I live in a studio apartment and was laying in my bed which is right by the front door , which was wide open, he never came and now I'm out $100 which is what I paid for my amp, f%@k UPS.

 – About 1 Month ago.

I ordered an item off of Amazon. I live in Upper Marlboro, MD. The package went to my local distribution center and then was delivered to Annapolis, MD which is 40 min in the wrong direction. Now...

I ordered an item off of Amazon. I live in Upper Marlboro, MD. The package went to my local distribution center and then was delivered to Annapolis, MD which is 40 min in the wrong direction. Now UPS is saying I have to contact the shipper when they're the ones who screwed this up.

 – About 1 Month ago.

Delivery attemp, no one rang the bell, no delivery paper on my door... I call them and tell them that there is not point on attempting an other delivery if the guy doesn't even try, they tell me...

Delivery attemp, no one rang the bell, no delivery paper on my door... I call them and tell them that there is not point on attempting an other delivery if the guy doesn't even try, they tell me it's 6.50$ to deliver to a UPS point near my house.

 – About 1 Month ago.

Yup. Just like all the other 6000+ folks, my order never showed up. Thanks UPS. At least Walmart is manning up and giving me my money back. And, to that guy that keeps telling everybody,...

Yup. Just like all the other 6000+ folks, my order never showed up. Thanks UPS. At least Walmart is manning up and giving me my money back. And, to that guy that keeps telling everybody, "DON'T USE UPS IF WE DON'T LIKE THEM", It was'nt my choice. Walmart picks the shipper, not me.

 – About 1 Month ago.

Follow up to my post on Sept 8th.
My package finally arrived...DAMAGED! I wonder does USA have a response to that???
Maybe they work so hard the driver needed to use it for a seat...

Follow up to my post on Sept 8th.
My package finally arrived...DAMAGED! I wonder does USA have a response to that???
Maybe they work so hard the driver needed to use it for a seat cushion, that's how fkat it was. Jeffrey best be careful he has his billion dollar empire riding on a conpany that has become a national joke.
Regardibg the rest of USA's comments: maybe if he?actually read tge comnebts he might realize we have no choice in tge matter. We are at the mercy of the companies that believe using Brown is a good idea. I certainly do not choose to use Brown ever. I've had too many bad experiences with them in my former line of work.

 – About 1 Month ago.

And one more.... UPS left a package in our driveway leaning against garage door. So I get in my car, press button in car to open garage door then back out... right over package that had stuff that is...

And one more.... UPS left a package in our driveway leaning against garage door. So I get in my car, press button in car to open garage door then back out... right over package that had stuff that is now crushed and useless. was supposed to be signed for, it was not and we claimed we never received it and got our money back. Since then I have to open garage door, get out of car and see if UPS did same thing on days we're expecting a package.

 – About 1 Month ago.

We shipped an expensive vintage computer. when customer received it, there was a big hole in the side of the box, completely damaging the computer. We shipped UPS and paid extra for insurance. Long...

We shipped an expensive vintage computer. when customer received it, there was a big hole in the side of the box, completely damaging the computer. We shipped UPS and paid extra for insurance. Long story short, UPS took my computer for evaluation, denied the claim, then shredded the entire shipment. We had a total loss. That was the last straw, for a year and half we have used FedEx and zero problems. UPS lost way more money than if they had honored their insurance... glad to give FedEx all the business UPS would have received as we ship 4 - 5 times a week.

Wayne's Computer
Elbridge, NY

 – About 1 Month ago.

Do you have any idea how hard UPS workers work? Or how they are never home because they are delivering your damn packages? You’re clueless, if you don’t like UPS simply don’t use them...

Do you have any idea how hard UPS workers work? Or how they are never home because they are delivering your damn packages? You’re clueless, if you don’t like UPS simply don’t use them

 – About 1 Month ago.

Once again UPS fails to deliver on time and forever pushes the delivery date back. Of course now it's the weekend and they cannot be bothered staffing Customer Noservice on weekends. This is an...

Once again UPS fails to deliver on time and forever pushes the delivery date back. Of course now it's the weekend and they cannot be bothered staffing Customer Noservice on weekends. This is an Amazon prime,haaaaaa order. Fedex dumped Amazon yet the brilliant Bezos sticks with the crappy USP outfit. There is a reason they are refered to as brown.

 – About 1 Month ago.

I haven't heard from Wally the dick lately. How come UPS?...

I haven't heard from Wally the dick lately. How come UPS?

 – About 1 Month ago.

Once again, the UPS website LIES about when and where my package is. It only happens when I try to pay extra for next day or 2-day shipping. That service doesn't exist for them in a lot of areas....

Once again, the UPS website LIES about when and where my package is. It only happens when I try to pay extra for next day or 2-day shipping. That service doesn't exist for them in a lot of areas. They just take your money. Whenever they're gonna be late, they change the website so it it looks like they tried to deliver it and you weren't home. I've caught them getting the driver to leave "missed you" notes on my package when I was 10 feet from the front door. Come to find out they damaged the package and it had to be returned. I complained and the company added a USPS option, haha! I'd rather just go pick it up from the post office when it needs to be signed for. This time, different company, they said it was out for delivery, but no one left a note.

 – About 1 Month ago.

UPS regularly misses delivery dates where I live, and even when they make delivery it's not until 10PM to 12AM midnight.

So I was quite concerned when I discovered a critical computer...

UPS regularly misses delivery dates where I live, and even when they make delivery it's not until 10PM to 12AM midnight.

So I was quite concerned when I discovered a critical computer component I'd ordered would be sent via UPS, and did my best to change the shipper to USPS, to no avail.

Yesterday was the scheduled delivery date, and sure enough UPS texted at 10:15 PM informing me that my delivery was cancelled. And when I contacted customer service multiple times this morning no one had any idea what was going on. With some tracking information even claiming I'd rescheduled delivery myself, which of course is not true.

In any case things are so bad now that UPS can't even supply a new delivery date, and simply says I'll have to wait and see what happens. It's truly amazing.

So please sellers and consumers, drop UPS like a hot rock. They have no respect for either, and have even recently stated that residential deliveries are no longer a priority for them. Which, of course, is quite obvious.

 – About 1 Month ago.

My package was shipped 9/3/2019, it's not scheduled for delivery until 9/11/2019. I'd be surprised if a corporation as big as UPS didn't operate 7 days a week (behind the scenes, obviously...

My package was shipped 9/3/2019, it's not scheduled for delivery until 9/11/2019. I'd be surprised if a corporation as big as UPS didn't operate 7 days a week (behind the scenes, obviously no delivery on Sunday).
Eight days to deliver a package from the West coast of the US to the East coast in 2019 is completely unacceptable. I didn't get to choose my shipping option so cheap shit Surepost was used instead.

Consider this... Nearly 160 years ago the Pony Express could deliver mail 1800 miles away in 10 days. We haven't come very far in a lot of ways.

 – About 2 months ago.

A delivery was late one day which is fine. But the next day they delivered it 8 hours earlier than the suggested time and tell me that they will drop it off at a pickup location. Again in my head...

A delivery was late one day which is fine. But the next day they delivered it 8 hours earlier than the suggested time and tell me that they will drop it off at a pickup location. Again in my head I'm going this is fine the pickup location is only an 8 minute drive away from my house I'll just pick it up when they drop it off. Then at 8 p.m. (which is when they were supposed to deliver the package) I finally get an update on the tracking saying and that they brought it back to one of their facilities rather than bringing it to the pickup location and will bring it back on Monday. Where is the logic in that

 – About 2 months ago.

Ups sucks because of their timeline hold me hostage with their incompetence ...

Ups sucks because of their timeline hold me hostage with their incompetence

 – About 2 months ago.

Just moved to a new city for school and ordered a new mattress 8 days ago. It was suppose to arrive within 3-4 days. It has been in the same facility for 3 days now and I've called customer...

Just moved to a new city for school and ordered a new mattress 8 days ago. It was suppose to arrive within 3-4 days. It has been in the same facility for 3 days now and I've called customer service each day telling me that the package is too heavy to deliver even though it's only a 70lb package! They then realized it wasn't a heavy package and told me it would be delivered the next day. Nothing. Called again today. Told me that the driver attempted to deliver and that my package needed a signature but no one was there even though I have been at my apartment all day!! They didn't even leave a "we missed you" notice. I told the UPS rep that this was bulls**t and then she had the audacity to tell me to use adult words when they are out here with their incompetent services!

 – About 2 months ago.

Website www.wozess.com provided a fraudulent tracking number as "proof of delivery" Paypal closed my claim of not receiving the package solely based on that fraudulent tracking number. UPS...

Website www.wozess.com provided a fraudulent tracking number as "proof of delivery" Paypal closed my claim of not receiving the package solely based on that fraudulent tracking number. UPS won't provide any information about the address or name of the person that the tracking number was related to or other than verbally telling me that the tracking number I was given was not sent to me or delivered to my address!

UPS sucks and I will never use them for delivery again!

 – About 2 months ago.

The past two times the UPS dropped my packages and messed up things bad. This time liquid detergent got all down on everything in there, but the detergent wasnt delivered, so that's how bad it...

The past two times the UPS dropped my packages and messed up things bad. This time liquid detergent got all down on everything in there, but the detergent wasnt delivered, so that's how bad it spilled. They simply left it on the stuff and tapped the box all crazy and unprofessional. You should be ashamed

 – About 2 months ago.

This morning I shipped a box in store and after 3 hours the tracking number won't show up in UPS.com!

I called the store and was told the store and ups.com are two systems. Only when...

This morning I shipped a box in store and after 3 hours the tracking number won't show up in UPS.com!

I called the store and was told the store and ups.com are two systems. Only when the driver pickup and scan the package I can see the tracking number at ups.com.

This does not sound 2019.

 – About 2 months ago.

f%@kin UPS guy always cramping my style 10 years too late on that delivery my boy what the f%@k ...

f%@kin UPS guy always cramping my style 10 years too late on that delivery my boy what the f%@k

 – About 2 months ago.

f%@kin UPS guy ...

f%@kin UPS guy

 – About 2 months ago.

Worked from home to get my package, my desk is few meters from the door, it is impossible that I would not hear or notice that someone is ringing or knocking: the driver did not even bother to knock,...

Worked from home to get my package, my desk is few meters from the door, it is impossible that I would not hear or notice that someone is ringing or knocking: the driver did not even bother to knock, he just left a note and I had to lose more than an hour to go get my package. And it happens EVERY TIME with UPS, by everytime I mean every of the 5 or 6 times they had to deliver something to me this year. Oh no wait, it also happened that I did not even got a notice and my package got sent back to the seller after it waited a week at their center. I had problems with DHL, which also sucks a lot BTW, but except with these 2 carriers I have no problem with getting deliveries... I guess it is just because they indeed suck so much!

 – About 2 months ago.

Sorry--last comment out of sequence--just responding to the homophobic comments midway down the list.........

Sorry--last comment out of sequence--just responding to the homophobic comments midway down the list......

 – About 2 months ago.

What does this have to do with UPS???...

What does this have to do with UPS???

 – About 2 months ago.

In the old days they would leave a post it on the door that I would sign. Now I have to call a robot to schedule a time when I can come pick up my shipment from a UPS warehouse which is 40 minutes...

In the old days they would leave a post it on the door that I would sign. Now I have to call a robot to schedule a time when I can come pick up my shipment from a UPS warehouse which is 40 minutes from my house. Sort of takes the Prime out of "Prime" if you know what I mean. Amazon should think about this for rural customers--I can effort to spend a couple of dollars at Macy's etc if I have to drive into town to by a frying pan in the first place.....

 – About 2 months ago.

UPS did not even try to deliver my package today. They just posted a notice and left without knocking or ringing up to me....

UPS did not even try to deliver my package today. They just posted a notice and left without knocking or ringing up to me.

 – About 2 months ago.

Was moving from Boston to Carrboro and had to ship two boxes out through UPS. They were a part of the same shipment with concurrent "updates" for the both of them. The address got messed up...

Was moving from Boston to Carrboro and had to ship two boxes out through UPS. They were a part of the same shipment with concurrent "updates" for the both of them. The address got messed up when I shipped it out, was able to change the address through customer service. The next day, I received one of the two packages. Two days later, I find out that the second package is being returned to the sender. I've called UPS four times to have the package stopped and able to be picked up in the store. I checked the tracking number since my account wasn't given any updates and it says "Return to sender" at 9:02 pm. I called immediately, and the same line was given repeatedly by the person "it's being returned to the sender. Call back tomorrow." Fine; called back the next day, and the same line was given "it's being returned to the sender." I am the sender and the receiver, but by this day, now August 31st, I'm told they can't do anything because it's the weekend and Labor Day is coming up. Called again Sunday to see if the story changed, it didn't. Called today, and again "it's being returned to the sender." Why did they both asking if I was the sender OR receiver when on the receipt it clearly says I
m both? Why does it matter anyway if they can't do anything about it. It's been sitting in Greensboro since the 31st, supposedly "in transit" to Boston where I no longer am and don't have anyone to pick up the package? What is the point of having customer service if you provide none? Who is John Galt?

 – About 2 months ago.

I hate UPS. The phone service is awful. I cannot connect with an agent. It is a waste of time. Next time I will only use USPS. ...

I hate UPS. The phone service is awful. I cannot connect with an agent. It is a waste of time. Next time I will only use USPS.

 – About 2 months ago.

Tracking info for my package being shipped from Calif to Colorado showed on time delivery showing it had arrived in Colorado up until late in the day on the delivery day and was then changed to a week...

Tracking info for my package being shipped from Calif to Colorado showed on time delivery showing it had arrived in Colorado up until late in the day on the delivery day and was then changed to a week later!! WTF!! After beating my head against the wall try to get as to WTF is going on they say my package went to N Carolina!!! Right where the F'N hurri cane is. UPS IS A PILE OF SHIT!!!



















 – About 2 months ago.

I put in a perfectly good address on their website and they’re giving me some “address needs updating” message. Now my order is delayed because the people at ups are dumbasses...

I put in a perfectly good address on their website and they’re giving me some “address needs updating” message. Now my order is delayed because the people at ups are dumbasses

 – About 2 months ago.

UPS is so incompetent! Annoyingly, every time I get a package delivered by UPS I not only have to chase down my package, but they never seem to update their system properly. There's been so many...

UPS is so incompetent! Annoyingly, every time I get a package delivered by UPS I not only have to chase down my package, but they never seem to update their system properly. There's been so many times where I ask for the package to be delivered to an access point, and the driver 'attempted' to deliver (EVEN WHEN IT'S A LOCKER), and they never do. To the point, I have to change the address by calling UPS or using MyChoice but they never ever update their system. They even got addresses incorrect! I've lost packages because of them.

 – About 2 months ago.

They got my address wrong the day my package was supposed to be delivered and got me on the phone with some Chinese f%@ktard who can't speak English and clearly did not want to do his Job at all...

They got my address wrong the day my package was supposed to be delivered and got me on the phone with some Chinese f%@ktard who can't speak English and clearly did not want to do his Job at all and as a result I lost money on the package I wanted them to redeliver with the right address. I hope UPS fires this f%@ktard and gets someone who can speak English to handle Customer Service.

 – About 2 months ago.

They leave shipments requiring signatures at the front door of an apartment! Some of them even say that I signed for it when I wasn't even home. And why are all my packages covered with tire...

They leave shipments requiring signatures at the front door of an apartment! Some of them even say that I signed for it when I wasn't even home. And why are all my packages covered with tire marks?

 – About 2 months ago.

They left our package at the outside door of our apt building. It got stolen. Common sense should tell anyone not to leave a package at the front door of an apt building. Not only that but they left a...

They left our package at the outside door of our apt building. It got stolen. Common sense should tell anyone not to leave a package at the front door of an apt building. Not only that but they left a slip saying they missed us and our package would b at a second location to pick up. Needless to say it wasn’t there. We called to find out the slip was “invalid” that he wrote the slip and then changed his mind and left it at the outside door and just forgot to remove the slip. Idiot.

 – About 2 months ago.

Ups lost my deceased mother's package to my sister. Wasted hours upon hours with awful customer support and no resolution. I will never use this carrier again. ...

Ups lost my deceased mother's package to my sister. Wasted hours upon hours with awful customer support and no resolution. I will never use this carrier again.

 – About 2 months ago.

Hurricane Dorian not arriving to Orlando until likely Wednesday. UPS stopped delivering today (Friday) at noon due to extreme weather. Despite the constant weather updates on the news, the weather...

Hurricane Dorian not arriving to Orlando until likely Wednesday. UPS stopped delivering today (Friday) at noon due to extreme weather. Despite the constant weather updates on the news, the weather is currently totally normal. Oh and they're closed tomorrow so I can't even pick up my package. No worries, it's just some hurricane supplies I ordered, I can wait until after it's passed. Thanks.

 – About 2 months ago.

Has anyone ever seen a company that invoices like UPS? Once a week, and the statements are like trying to read the Warren Commission Report. Why do they do it? I think for two reasons- mainly, they...

Has anyone ever seen a company that invoices like UPS? Once a week, and the statements are like trying to read the Warren Commission Report. Why do they do it? I think for two reasons- mainly, they get paid every week instead of billing for 30 days like nearly every other company in the world. Secondly, the statements are so hard to read, I tend to think most folks just pay them without even looking at them. If you're one of them, I suggest you take a look. There's all sorts of stuff that might surprise you. "Audit" charges are just one surprise. Good old UPS. "Where the customer is always wrong"

 – About 2 months ago.

Ups guy literally rings my doorbell and leaves after 30 seconds, I hate them...

Ups guy literally rings my doorbell and leaves after 30 seconds, I hate them

 – About 2 months ago.

Order has been “out for delivery” since literally 12:03 AM. It is now almost the next day and I saw not one but TWO carrier trucks pass by my door and deliver to other residents. Grossly...

Order has been “out for delivery” since literally 12:03 AM. It is now almost the next day and I saw not one but TWO carrier trucks pass by my door and deliver to other residents. Grossly unreliable and inefficient.

 – About 2 months ago.

Horrible, horrible ux...

Horrible, horrible ux

 – About 2 months ago.

UPS is trash because they need a god damn signature for something that’s $10 and fits in my mailbox? Just leave it in the god damn mailbox!! Now I have to wait an extra day for something I needed a...

UPS is trash because they need a god damn signature for something that’s $10 and fits in my mailbox? Just leave it in the god damn mailbox!! Now I have to wait an extra day for something I needed a week ago.

 – About 2 months ago.

Order two products from Amazon that I needed at the beginning of the week. The product was sent by UPS who attempted one delivery and left a note "Sorry we missed you." The package was...

Order two products from Amazon that I needed at the beginning of the week. The product was sent by UPS who attempted one delivery and left a note "Sorry we missed you." The package was delivered the next day to a remote UPS Locker in another city. Contacted UPS who said the driver used discretion on not leaving the package. But they could attempt delivery in another 2-3 days. WTF! I needed the products 2 days ago. I can't run a business chasing down packages. I don't even live in the city where the UPS Locker is.

 – About 2 months ago.

Why can’t they phone me in so I can go down to pick my package up? At least a text? Please?...

Why can’t they phone me in so I can go down to pick my package up? At least a text? Please?

 – About 2 months ago.

Why is UPS management so uncaring?...

Why is UPS management so uncaring?

 – About 2 months ago.

Terrible web site, kept hanging up. Terrible stupid phone service, could not understand my tracking number. I guess my english is too good, I should probably have a Philipine accent.
Trying to...

Terrible web site, kept hanging up. Terrible stupid phone service, could not understand my tracking number. I guess my english is too good, I should probably have a Philipine accent.
Trying to deliver a signature package in the middle of the day. What are bunch of idiots. Who is home during the day these days. I will never ever use UPS ever again for anything. I wouldn't have deliver a bag of garbage !!!!!!! I'd give it zero stars if there was that option.

 – About 2 months ago.

Incompetent. Completely incompetent. I purchased a few things from Target - When I saw that they use UPS to ship .... I just knew. The brilliant comment I got was: "Incorrect Address". ...

Incompetent. Completely incompetent. I purchased a few things from Target - When I saw that they use UPS to ship .... I just knew. The brilliant comment I got was: "Incorrect Address". Huh? Target has had the correct address on my profile for a decade. I double-checked to make sure that it wasn't "blank" or something - Nope, UPS was given the correct address. Google Maps has absolutely no problem finding my address, in a well-populated suburban area. The package showed as "out for delivery" at 9:54 am. Then, they waited until 6:55 pm to say the address was "incorrect", making sure there was no way to call and try to square things away. They now have my number and will "attempt" shipment again tomorrow - I doubt that it will make it. Bottom line - TARGET has lost my business. I'll just use Amazon exclusively from now on. GREAT JOB TARGET - FIND A DIFFERENT SHIPPER!! I'd suggest shipping through Amazon - They have no problem with my address. LOL!!

 – About 2 months ago.

Due to the amazon signature requirement, UPS keep trying to deliver to my address 3 time during weekday. First of all, who will be at home at weekday! Second, when I ask them to reroute the package to...

Due to the amazon signature requirement, UPS keep trying to deliver to my address 3 time during weekday. First of all, who will be at home at weekday! Second, when I ask them to reroute the package to an access point, it charge me for $5.5! If I didn't request a reroute, they will deliever my package to a 6 km+ away so-called customer center. It sucks!!!!!! After all, I used USPS, FedEx, neither of them will charge service fee for a pickup!!!!!! Shame on you! Finally, I cancelled my order on Amazon.

 – About 2 months ago.

UPS delivered a package that is not ours to our business address last week. They just left it on the street- in a major city no less. We've called four days in a row to get them to pick up the...

UPS delivered a package that is not ours to our business address last week. They just left it on the street- in a major city no less. We've called four days in a row to get them to pick up the package, each time being reassured that they will send someone that day to pick it up. Nobody has showed up so far. Today I spoke with a supervisor and was told the same story. Still nothing. In the meantime, the recipient of the package has started an investigation to locate the package. All the while it's been here at our office- literally a block away from where it's supposed to be. At this point, I think we're going to walk over the one block and leave a note on the recipient's door so they can deal with this directly instead of going through UPS. What a joke!

 – About 2 months ago.

Girl same 😭😭😭😭...

Girl same 😭😭😭😭

 – About 2 months ago.

Had a delivery for my kids school material. Was told by school for a Friday delivery. However, got an email from UPS stating Monday delivery. Late Friday, got another email stating Saturday delivery....

Had a delivery for my kids school material. Was told by school for a Friday delivery. However, got an email from UPS stating Monday delivery. Late Friday, got another email stating Saturday delivery. However, on Saturday afternoon, while checking the status of the delivery, was shown that it cannot be delivered. Contacted UPS and was told my name was not on the address on file....

No attempt was made at all. I had family members at home all day...

Got my name put into the file and was told a redelivery on Monday. Well...had family waited all day and nothing. Thinking end of day...let's wait till 8pm. Still no show. Check delivery status and HOLD AND BEHOLD!! Tuesday delivery.

What is UPS doing? These are material my kids need to prepare for school.

 – About 2 months ago.

UPS accepted a package for delivery to the specified address. They re-routed it to a different address they had in their computer without my permission. When I asked them why they did that, they...

UPS accepted a package for delivery to the specified address. They re-routed it to a different address they had in their computer without my permission. When I asked them why they did that, they made excuses as to what happened and why it wasn't their problem. UPS sucks! Use fed-ex!

 – About 2 months ago.

Everyone. Please read. You have power here. Anytime. And I mean anytime you do business with someone, mandate that your items NOT be shipped via UPS. They don’t deserve our business!! UPS —...

Everyone. Please read. You have power here. Anytime. And I mean anytime you do business with someone, mandate that your items NOT be shipped via UPS. They don’t deserve our business!! UPS — headquartered in DontGivvaf%@k, USA — doesn’t deserve our business. Just other day, I ordered products. I told seller “this cannot be shipped via UPS. Otherwise I can’t do business with you” The seller was happy to oblige. Every time anyone on this site orders something, exercise this power you have!!

 – About 2 months ago.

My UPS driver isn't near the excellent employee I had as a delivery guy 5-years ago.

I miss UPS pre-2010. ...

My UPS driver isn't near the excellent employee I had as a delivery guy 5-years ago.

I miss UPS pre-2010.

 – About 2 months ago.

This is ridiculous. I had a package shipped from NY to Salina Ks. The package was moving steadily in my direction, made it to a town LESS THAN AN HOUR AWAY for processing, got stuck there a day and...

This is ridiculous. I had a package shipped from NY to Salina Ks. The package was moving steadily in my direction, made it to a town LESS THAN AN HOUR AWAY for processing, got stuck there a day and missed my delivery date. Not a big deal really I could wait one more day, and it was approaching the weekend so it wasnt that awful. I check tracking the next day to check on it AND MY PACKAGE IS ALL THE WAY IN SIOUX FALLS SOUTH DAKOTA. What the fu*k Ups?! It was IN KANSAS less than an hour from my home. Why was it forwarded THREE STATES AWAY for more processing just for it to come all the way back across those states and land right back in the town less than an hour away. Will I actually get my mail this time, or will it see three more states in the other direction before making it back to me?

 – About 2 months ago.

Yep ups and usps should just join together. They are both worthless pieces of shit. Each service has a 50% delivery failure rate with my mail. Many time deliveries are made to wrong address. Many...

Yep ups and usps should just join together. They are both worthless pieces of shit. Each service has a 50% delivery failure rate with my mail. Many time deliveries are made to wrong address. Many times delivery is sent to post office or ups warehouse where I have go and pick up mail. This is unacceptable.

 – About 2 months ago.

My UPS delivery notice is never filled out.

The training was f delivery people seems to have gotten worse & worse.

Does anybody there give two chits anymore?...

My UPS delivery notice is never filled out.

The training was f delivery people seems to have gotten worse & worse.

Does anybody there give two chits anymore?

 – About 2 months ago.

In 7 opportunities, here is the UPS track record:

1 package lost
2 packages were "destroyed in transit" (They must throw things)
2 packages late by more than 4...

In 7 opportunities, here is the UPS track record:

1 package lost
2 packages were "destroyed in transit" (They must throw things)
2 packages late by more than 4 days
1 package late by almost 2 weeks
1 package showed up as expected

Federal Express record:

47 packages on time with no problems
1 package a day late

I will NOT order from ANY company that uses UPS because it lets me know that the company doesn't take shipping seriously; therefore, I know they don't care about their customers.

 – About 2 months ago.

Item loaded on truck at 08:22 this morning. It's now 18:00 and the truck has not been seen in town as far as I can tell. The website said "make a ups choice account and see a time window!"...

Item loaded on truck at 08:22 this morning. It's now 18:00 and the truck has not been seen in town as far as I can tell. The website said "make a ups choice account and see a time window!" so I fkn did, and it did not say any such thing. Like pulling teeth with these people.

 – About 2 months ago.

UPS stores are not UPS- they cannot take certain packages that already have a shipping label. Plus it seems to cos a lot more to go thru the store than thru UPS proper. I call that fraud on both the...

UPS stores are not UPS- they cannot take certain packages that already have a shipping label. Plus it seems to cos a lot more to go thru the store than thru UPS proper. I call that fraud on both the store and the UPS corporate

 – About 2 months ago.

why won't they deliver me my package...

why won't they deliver me my package

 – About 2 months ago.

Dealing with UPS is like going thru a divorce, you loose the hole package and are left abandoned, heartbroken and with even more then half your assets taken. ...

Dealing with UPS is like going thru a divorce, you loose the hole package and are left abandoned, heartbroken and with even more then half your assets taken.

 – About 2 months ago.

So the other day i ordered an interesting book from Amazon with express delivery.

My first reaction was "NOOO f%@k they send it with UPS" and just to be sure i changed the order...

So the other day i ordered an interesting book from Amazon with express delivery.

My first reaction was "NOOO f%@k they send it with UPS" and just to be sure i changed the order to a nearby UPS service point so they dont have an excuse not to ring the doorbell.

Now its evening, the shop which is an UPS service point where it was supposed to be delivered has closed.
The joke of a tracking still says "on its way, todays date, before the end of the day"

Wellwell.. perhaps maybye or maybye never i will get the book. Anyway, it was more chilling (pun intended) with the expensive winter jacket they lost another time.

I wonder why this company is still used by Amazon, or any company for that matter. Look at their trustpilot rating.

 – About 2 months ago.

Trivial Amazon order that UPS added a 'signature required' to, so they didn't deliver it on time. 24hrs later UPS says it was delivered to an 'Access Point (tm)', and they're...

Trivial Amazon order that UPS added a 'signature required' to, so they didn't deliver it on time. 24hrs later UPS says it was delivered to an 'Access Point (tm)', and they're not answering the Amazon Cust Svc Rep's call. WHY DOES AMAZON KEEP TRYING TO USE THESE IDIOTS!? Just let the company fail.

 – About 2 months ago.

I f%@king hate UPS in Sweden, do they suck in other countries aswell? ...

I f%@king hate UPS in Sweden, do they suck in other countries aswell?

 – About 2 months ago.

Maple Grove Rod gets called out for the sissy he is! Haha!

Where's YT UPS Tyler!? 🤣😂...

Maple Grove Rod gets called out for the sissy he is! Haha!

Where's YT UPS Tyler!? 🤣😂

 – About 2 months ago.

They were supposed to come pick up an Amazon return today. Never rang the doorbell, they just threw the return sticker on the front porch and didn't take the package. When I called their BS 1-800...

They were supposed to come pick up an Amazon return today. Never rang the doorbell, they just threw the return sticker on the front porch and didn't take the package. When I called their BS 1-800 number to schedule another pickup they said they wouldn't come back because they're already made one attempt. No attempt was made. Now I have to bring the package to the store which will cost me $20. in Uber costs which is the whole reason I needed them to come pick up the package in the first place. The guy on the phone said they'd come back if I paid them. Paid them? To do their job that they didn't do in the first place? What a garbage POS company.

 – About 2 months ago.

Ordered some rechargeable batteries on Sunday. Tracking showed processed, picked up and scanned all the way to my house today.

Excellent! Goooo Raiders! ...

Ordered some rechargeable batteries on Sunday. Tracking showed processed, picked up and scanned all the way to my house today.

Excellent! Goooo Raiders!

 – About 2 months ago.

Lost package. Now the wait. Ffs. Get your shit together Ups. Not 1 properly shipped order for me in 5 years ...

Lost package. Now the wait. Ffs. Get your shit together Ups. Not 1 properly shipped order for me in 5 years

 – About 2 months ago.

WORST CUSTOMER SERVICE EVER!!! only thing they know how to say is "yes ma'am, I'm sorry". They called to say the delivery driver couldn't get into my apartment building and they...

WORST CUSTOMER SERVICE EVER!!! only thing they know how to say is "yes ma'am, I'm sorry". They called to say the delivery driver couldn't get into my apartment building and they needed my buzzer code...I missed the call and returned their call withing minutes, she then proceeded to tell me that in that 10 min period my package was now an hour away. Like WTF. I've been on a damn goose chase for two weeks now trying to find my package, with no answers at all. Horrible experience. Never again.

 – About 2 months ago.

I don't like that they keep revising the delivery date. I ordered something on Tuesday. First was told Wednesday end of day (was told this via a Wed 4am email). Wasn't expecting it so soon...

I don't like that they keep revising the delivery date. I ordered something on Tuesday. First was told Wednesday end of day (was told this via a Wed 4am email). Wasn't expecting it so soon but it us a bike helmet for my kid. So I told him he would get it today. Just got an email at 6pm saying "end of day Thurs" and just now ANOTHER email saying "end of day Friday". Same thing happened a month ago -- ultimately took almost two weeks to get it. I am assuming this will be the case again. Why give me a date at all? The weather forecast is more accurate and I never believe that.

 – About 2 months ago.

Trying to sign up for their stupid mychoice and the website says technical difficulties... had to enter a plethora of information over 10 times with no give.... don’t understand why you need sign up...

Trying to sign up for their stupid mychoice and the website says technical difficulties... had to enter a plethora of information over 10 times with no give.... don’t understand why you need sign up for another service when you already log in to your profile through the site... stupid!

 – About 2 months ago.

Have now had FOUR packages go missing after being "delivered" (lol lies because nothing was ever delivered). I called to figure out why, after the crappy customer service agent had zero...

Have now had FOUR packages go missing after being "delivered" (lol lies because nothing was ever delivered). I called to figure out why, after the crappy customer service agent had zero answers and couldn't even say anything to me when I asked questions (literally just like ....uhhh i don't know ma'am) she then HUNG UP ON ME.


f%@k UPS!!!!!!!!!!!!!

 – About 2 months ago.

Packet went missing 2 months ago, its still "Under Investigation" and they refuse to tell us when the "investigation" will end. We asked. 1 month, 6 months or 1 year. Their reply: We...

Packet went missing 2 months ago, its still "Under Investigation" and they refuse to tell us when the "investigation" will end. We asked. 1 month, 6 months or 1 year. Their reply: We don't know....

 – About 2 months ago.

item was supposed to be be delivered today, they some how put it on another truck and now my item is somewhere else....

item was supposed to be be delivered today, they some how put it on another truck and now my item is somewhere else.

 – About 2 months ago.

UPDATE- Fantastic !!! NOW TRACKING OF MY PACKAGE SHOWS INSTEAD OF THIS MORNING'S STATUS OF THURSDAY, NOW IT'S UPDATED TO FRIDAY !!! DEALYED AGAIN? REALY? BECAUSE I CALLED AND ASKED WHY IT TOOK...

UPDATE- Fantastic !!! NOW TRACKING OF MY PACKAGE SHOWS INSTEAD OF THIS MORNING'S STATUS OF THURSDAY, NOW IT'S UPDATED TO FRIDAY !!! DEALYED AGAIN? REALY? BECAUSE I CALLED AND ASKED WHY IT TOOK SIX DAYS TO GO 12 HOURS AWAY? JACKSONVILLE FL. TO HOUSTON TX. AFTER SITTING ON THE PHONE WAITING FOR A SUPERVISOR- ANOTHER BARELY LITERATE PHILLIPINO TELLS ME HONESTLY MY $300
BUSINESS SHIPMENT PACKAGE IS IN NORTH f%@kING CAROLINA !!! WHAT !!! SAYS IT WAS MIS SORTED !!
HE WAS AT LEAST HONEST AND TOLD THE TRUTH-
LEAST HE CAN READ A COMPUTER SCREEN.
WE PULL A SCREW UP LIKE THAT AND WE GET WRITTEN UP OR FIRED- I MEAN THAT IS THEIR JOB. AND THAT'S
WHAT HAPPENS WHEN YOU HIRE MILLENNNIAL FOREIGNERS THAT CAN'T SPEAK OR READ THE LANGUAGE !! YEAH I WENT THERE- IT'S THE TRUTH
AND EVERYONE KNOWS IT.

WHAT HAS BROWN DONE FOR (TO) YOU, LATELY ?

 – About 2 months ago.

UPS claims to show you where your delivery is in a map. Today this map show the item about 1/2 mile from me. It hasn't moved in over an hour. Is the driver alive? What a usless thing to have....

UPS claims to show you where your delivery is in a map. Today this map show the item about 1/2 mile from me. It hasn't moved in over an hour. Is the driver alive? What a usless thing to have.

 – About 2 months ago.

"Feel free to vent"? Shouldn't have to. US Postal Service
is becoming my preferred shipping carrier second to FEDEX.
My package was dropped off Saturday morning 17th but

"Feel free to vent"? Shouldn't have to. US Postal Service
is becoming my preferred shipping carrier second to FEDEX.
My package was dropped off Saturday morning 17th but
(mistakenly) sent Ground. Which effectively means "You
didn't pay enough so we're going to just let it sit there and
decompose over the weekend- so F you". Really? UPS
customer service said as much when I asked why after
THREE DAYS my pkg hadn't even left the origin city. Hsd
no, UPS isn't closed over the weekend but all ground shipments do not move over the weekend. WOW. Glad
the rest of the country doesn't come to a complete standstill
over the weekend like Congress and UPS. No wonder
nothing gets done in this country. Maybe UPS needs
term limits as well.

 – About 2 months ago.

Really wish UPS would stop delivering packages. My package was scheduled to be delivered Saturday, August 17. UPS claims that no one was home so they would come back and deliver it on Monday. I was...

Really wish UPS would stop delivering packages. My package was scheduled to be delivered Saturday, August 17. UPS claims that no one was home so they would come back and deliver it on Monday. I was home all day Saturday, no one showed up from UPS. Home all day yesterday (Monday) WAITING on my package, UPS still hasn't shown up. My front door camera does not show a UPS truck at any time during the day or night Saturday or on yesterday (Monday). They just did not show up and it's absolutely ridiculous. UPS is the worst.

 – About 2 months ago.

Same story, unable to deliver. What a bunch of bull shit! Could of delivered just fine you bunch of lying employees of a company that offers customers no accountability!
...

Same story, unable to deliver. What a bunch of bull shit! Could of delivered just fine you bunch of lying employees of a company that offers customers no accountability!

 – About 2 months ago.

UPS blames me for a package that was delivered to the wrong address. Now I have sign for every package. UPS is the only one that does this. I have cameras to prove if a package was delivered or not....

UPS blames me for a package that was delivered to the wrong address. Now I have sign for every package. UPS is the only one that does this. I have cameras to prove if a package was delivered or not. They hired a new kid during Christmas who was not familiar with the neighborhood. He probably delivered the package to the right street number, just wrong street name.

 – About 2 months ago.

Package got to my local hub at 6am on Saturday but is set for delivery on Monday, so instead of loading my package into the delivery truck it sits there in a trailer....

Package got to my local hub at 6am on Saturday but is set for delivery on Monday, so instead of loading my package into the delivery truck it sits there in a trailer.

 – About 2 months ago.

My package is 3 hours away from me I was told that it's being delayed due to severe weather, I checked the forecast in Sylmar where my package is sitting and it's a nice sunny day with no...

My package is 3 hours away from me I was told that it's being delayed due to severe weather, I checked the forecast in Sylmar where my package is sitting and it's a nice sunny day with no rain, no wind, just three hours away from where I am at now. UPS never fails to disappoint. What a joke of a business and have proven to be time and time again. My FedEx package showed up today with no issue.

 – About 2 months ago.

how many times does it take for UPS to read and understand that packages NEED to be put on my covered porch?????

Come home to a heavy box blocking my way on narrow steps, no cover, and...

how many times does it take for UPS to read and understand that packages NEED to be put on my covered porch?????

Come home to a heavy box blocking my way on narrow steps, no cover, and the instructions say ''heavy'' and ''keep dry''. It is starting to rain.

I'm disabled and cannot move the box. No one else is here or even around.

What am I suppose to do? The contents of the box will get wet and ruined.

 – About 2 months ago.

UPS pays each full-time driver $68 an hour on average when factoring in wage & benefits.

$68 an hour. This according to a UPS distributed training packet. ...

UPS pays each full-time driver $68 an hour on average when factoring in wage & benefits.

$68 an hour. This according to a UPS distributed training packet.

 – About 2 months ago.

I love how literally every single f%@king package from them just cannot be delivered on time. JFC. ...

I love how literally every single f%@king package from them just cannot be delivered on time. JFC.

 – About 2 months ago.

Just step back and think about it. There's 1000's of UPS centers across the nation. In each center there's several part-time and full time management in front of computers and at the...

Just step back and think about it. There's 1000's of UPS centers across the nation. In each center there's several part-time and full time management in front of computers and at the "cafe" only 1 center manager, 1 on road supervisor and one silly girl part-time supervisor posts there and that is pretty much all there is.

African-American Puuuu-leaze!

 – About 2 months ago.

Here most UPSer's love the union.
The "Cafe" is loaded with part-time supervisors and/or management posing as well union members bashing the union.

The "cafe"...

Here most UPSer's love the union.
The "Cafe" is loaded with part-time supervisors and/or management posing as well union members bashing the union.

The "cafe" is no different than Russians interfering with elections with propaganda messages on social media or bots on Twitter.

It's not all union bashing but make no mistake the "cafe" is definitely a place used for a UPS propaganda platform.

 – About 2 months ago.

Pays $0.00 for medical, pharmaceutical, optical & dental.

Union got him every bit of that and he bash and talks down about the union on a constant basis.

Sick! Nobody good...

Pays $0.00 for medical, pharmaceutical, optical & dental.

Union got him every bit of that and he bash and talks down about the union on a constant basis.

Sick! Nobody good in the world anymore.

 – About 2 months ago.

The person from UPS delivering my package makes $38.40 an hour and after 5:30pm makes $57.60 an hour every day he works. Makes approx. $102,000 a year. Has 8 paid weeks vacation. He can retire at...

The person from UPS delivering my package makes $38.40 an hour and after 5:30pm makes $57.60 an hour every day he works. Makes approx. $102,000 a year. Has 8 paid weeks vacation. He can retire at 50-years old with a pension over $50,000 a year. Pays $0.00 and he hates the union.

Ungrateful Pigs!!! Couldn't thank Jesus and be appreciative when stepping into heaven.

Society is just a bunch of spoiled rotten animals.

Disgusting!

 – About 2 months ago.

Same as always.

They claim I wasn't home for delivery even though I was home all day and have a release authority on file with them. All they have to do is leave it at the door if I...

Same as always.

They claim I wasn't home for delivery even though I was home all day and have a release authority on file with them. All they have to do is leave it at the door if I wasn't home. But I was home! ALL DAY!


Thing is, they never actually show up. Then they tell you to go pick it up miles away from where you live. I paid to have it delivered to my home. I did not pay to have to go pick it up miles away from my home.

UPS is the WORST delivery company imaginable.

 – About 2 months ago.

One word: HEINOUS. UPS is completely unreliable and their employees are incompetent, at best. They have successfully lost over $2,000 worth of our merchandise/purchases over the past 2 years. And they...

One word: HEINOUS. UPS is completely unreliable and their employees are incompetent, at best. They have successfully lost over $2,000 worth of our merchandise/purchases over the past 2 years. And they absolutely REFUSE to take any sort of responsibility for it! Do not waste your time/energy on these useless human beings. You would literally be better off sending your packages with a carrier pigeon.

 – About 2 months ago.

So apparently anyone can sign for a package, or no one at all, even though the sender requires it? Got a delivery notification that my package was delivered and signed for, even though no one was home...

So apparently anyone can sign for a package, or no one at all, even though the sender requires it? Got a delivery notification that my package was delivered and signed for, even though no one was home at the time of delivery. The overview said that it was signed for by "Micheal", who I'm guessing is probably the driver or some figment of his imagination. No one by that name lives here or near here. I've also had delivery notifications and the package wasn't there, only to be delivered 2 days later. How do they get away with this bullshit?

 – About 2 months ago.

Where's My Package?

You reported it "Refused Delivery" which is a lie. Been waiting here all day for it!

I called your 800 support line and was told that you...

Where's My Package?

You reported it "Refused Delivery" which is a lie. Been waiting here all day for it!

I called your 800 support line and was told that you would “Call Me Back” in an hour…You never did…SO I called again and was told you would “Call Me Back” in an hour, and again…You did not.
Now I am writing to you (And posting my experience with my 56,000 Twitter Followers), as well as contacting the sender and expressing my anger with them for using UPS in the first place.

Now I am writing to you (For the 2nd time) as I continue to sit ALL FRIKKEN DAY long for my package.

 – About 2 months ago.

severe disconnect between online agents and drivers. tried to pay customs fees online, but website down. paid by phone. phone agent apparently did not share this information with anyone, as three...

severe disconnect between online agents and drivers. tried to pay customs fees online, but website down. paid by phone. phone agent apparently did not share this information with anyone, as three drivers (over the course of 10 days) demanded I pay customs fee (already paid by phone). this was even after I spoke to a manager by phone that confirmed customs fee was paid and promised they would tell the driver.

 – About 2 months ago.

If you have dogs in the country and don't want tied up or kenneled. Build a wood box with a combination lock or if safe inside property no lock for wooden box. Place a cooler in it. Sign a stack...

If you have dogs in the country and don't want tied up or kenneled. Build a wood box with a combination lock or if safe inside property no lock for wooden box. Place a cooler in it. Sign a stack of delivery notices to leave packages in box or the cooler in box. Drugs, firearms and alcohol must physically be signed for by someone 21 or older.

Even a meet & greet with your dogs often doesn't work the next time you get a delivery and you're not home.

Many folks here were I live are frightened to death of a wolf or mountain lion in the woods. Yet, 5-6 hunting dogs on their property shouldn't be a concern.

Hello!

 – About 2 months ago.

SC, first off the union has nothing to do with your complaint. Your state has racial issues, no questioning that.

This regular driver could be lazy & sloppy. That is possible. UPS often...

SC, first off the union has nothing to do with your complaint. Your state has racial issues, no questioning that.

This regular driver could be lazy & sloppy. That is possible. UPS often rewards those drivers with "production bonus"(meaning more pay or free pay for doing the job faster than the allotted time allowance) and other perks such as favoritism even in centers that have no monetary bonus system.

Here's what is more than likely. Your dogs feel threaten from truck or driver. Almost all dogs are friendly to their owners and their family. It's just not true towards the delivery person. He feels it's unsafe. It's true contractually that his job is to delivery your product in a safe location. Out of sight from road and away from weather. However, if it is a threatening situation. Then he doesn't have to make the attempt and he brings it back and UPS calls you to come pick up the package.

Kennel your dogs. Let UPS know and then and ONLY then can you make a claim the driver is not doing his job.

(I live far away from the eastern state and am not employed at UPS)

 – About 2 months ago.

We have a regular driver who refuses to come down our driveway because of our two old gray haired rescue dogs. (Driver is African American but the dogs were rescued after their owner, an African...

We have a regular driver who refuses to come down our driveway because of our two old gray haired rescue dogs. (Driver is African American but the dogs were rescued after their owner, an African American, passed away from old age.) Driver claims the dogs are racist (because my wife, both retired, are White). Neither dog would harm a kitten much less a human, they are just happy to be alive on our farm. We knew their former owner very well and he was a wonderful man who loved his dogs. Now, this driver has various other reasons for not delivery to other homes out here in the country on our dirt road. When there are substitute drivers, they always deliver. They always apologize for the regular route driver. The regular driver used to at least throw packages over the fence, even those refrigerated meds that we would find in the bushes ruined from the 100+ degree heat. Before that he would toss packages out by the road at the end of the driveway .... a couple were stolen (if he ever actually delivered them at all, who knows.). Our regular route driver has become so incompetent and derelict that he doesn't even bother coming down the road anymore and leaving an attempted delivery sticker .... he just flat out lies and tells his dispatcher that he did. We have now had to spend the money installing cameras to prove he is lying. It is a shame that UPS has come to this but they are the only alternative for so many people these days, it is time to fight back. This is pure discrimination and breach of contract and certain drivers are corrupt, dishonest and untrustworthy. They claim they are protected by their union. It is time to fight back. They are costing people money, time, even lives and livelihoods in some cases by not delivery needed medicines to the elderly or delivering needed material to people who may rely on such for their jobs. It is time to fight back.

 – About 2 months ago.

How is UPS still in business? Why would anyone ship using UPS? UPS is overpriced and by far the slowest shipping company. They’ve messed up my order 3/3 times this year.

Dear Online...

How is UPS still in business? Why would anyone ship using UPS? UPS is overpriced and by far the slowest shipping company. They’ve messed up my order 3/3 times this year.

Dear Online Sellers,
Please do not use UPS.

 – About 2 months ago.

Has anyone been approached by "UPS Capital", their insurance division? They are high-pressure, therefore I take them to be nothing more than UPS crooks in a different division. Basically,...

Has anyone been approached by "UPS Capital", their insurance division? They are high-pressure, therefore I take them to be nothing more than UPS crooks in a different division. Basically, their pitch is simple: "We know you've had trouble collecting on damaged or lost shipment with our declared value program. But now, TADAA, we offer real coverage to pay you for the retail value of your product, not just your cost". Translated, this means UPS has screwed us for years on declared value- has anyone ever collected without it costing huge amounts of time and effort? So UPS Capital, good folks that they are, will simply charge you about double the price of declared value, and then brag about how they pay out 98% of all claims within a week. Why don't they do that anyway? Because, as always, the UPS motto is "The customer is always wrong". Are you listening, Amazon package service? Good.

 – About 2 months ago.

I live in cape Girardeau, Missouri. Item was shipped from Canada. That’s too tall of an order so they had NOOOOO idea how to complete the delivery and just left a stickee on the door. After 40...

I live in cape Girardeau, Missouri. Item was shipped from Canada. That’s too tall of an order so they had NOOOOO idea how to complete the delivery and just left a stickee on the door. After 40 minutes with 5 different people over phone I was finally able to get my item delivered. Broken. Took 40 min on hold the next day with customer service for them to explain that I would need to
Have another driver (hurray!!) come by and pick it up. To make sure the item Wasn’t broken by another unforeseen/yet indescribable Newtonian force. And that the monies, if the clearly destroyed item was deemed ‘destroyed’ would be given to the seller!! Basically they do everything in order to maximize profit over customer service. By multiple orders of magnitude. My message to ANYONE that considers using UPS — “you don’t matter to them!” You should use a company that you matter to. Sure. Your money matters to them. But that’s it!! As a rule moving forward, I will never do business with any company that delivers my items via UPS again. It is a deal-breaker. If you can’t deliver my merchandise with another carrier. Then I won’t be doing business with you

Most sincerely

William nienaber

 – About 2 months ago.

Ordered a suit from Kohl's and it got delivered to a small village in NE. I live in northern MI. Called Kohl's and confirmed shipping address on my order and packing slip was my own and it...

Ordered a suit from Kohl's and it got delivered to a small village in NE. I live in northern MI. Called Kohl's and confirmed shipping address on my order and packing slip was my own and it was. Luckily Kohl's is sending me a replacement free of charge. Kohl's does not suck, UPS does.

 – About 3 months ago.

Someone needs to be home to sign for the package. It’s a medication and they arrived 1/2 hour earlier than expected time. 2 days on a row. Came home early to take delivery.
They left a note...

Someone needs to be home to sign for the package. It’s a medication and they arrived 1/2 hour earlier than expected time. 2 days on a row. Came home early to take delivery.
They left a note and left. They were 1/2 ahead of their 4 hour window.
Called customer support and they told me that they can not give a delivery time. I have 2 texts giving me a time frame. Now saying that they will try again. If that doesn’t work they will send the medication back.
Terrible customer service.

 – About 3 months ago.

UPS mail innovations suck as well. they charged me a "brokerage fee" on a 10 dollar item from the U.S to Canada the fee was $14. no duty or taxes were levied on the item. when I called UPS I...

UPS mail innovations suck as well. they charged me a "brokerage fee" on a 10 dollar item from the U.S to Canada the fee was $14. no duty or taxes were levied on the item. when I called UPS I was told it was for filling out the customs paperwork. the customs paperwork was filled out by the seller.
I have never had a good experience with UPS either personally or professionally.

 – About 3 months ago.

UPS sucks. Systems is down and can't ship anything. No news on their website explaining events or any apologies...nothing, nada, crickets. Pissyn attitude in customer service too....

UPS sucks. Systems is down and can't ship anything. No news on their website explaining events or any apologies...nothing, nada, crickets. Pissyn attitude in customer service too.

 – About 3 months ago.

UPS doesn’t do P.O. Boxes ok whatever I’ll just give them my street address at the exact same place and they shouldn’t have a problem... Except they decided to return it to the sender with no...

UPS doesn’t do P.O. Boxes ok whatever I’ll just give them my street address at the exact same place and they shouldn’t have a problem... Except they decided to return it to the sender with no notification and without asking for an address correction. f%@k you UPS

 – About 3 months ago.

I am trying to purchase a car long distance and the dealership sent the paperwork via UPS overnight. The package was supposed to arrive on Saturday morning but didn't arrive until Monday due to a...

I am trying to purchase a car long distance and the dealership sent the paperwork via UPS overnight. The package was supposed to arrive on Saturday morning but didn't arrive until Monday due to a "mechanical failure". It arrived so late my bank was closed by the time it arrived so I couldn't get the check until Tuesday morning. I sent the package back Tuesday morning at 9:45 overnight and on Wednesday I get another notification that shipment was once again delayed due to a late aircraft. What is the point of UPS overnight if a round trip that was supposed to take a total of 3 days take an entire week? Can't wait until Amazon bankrupts these idiots.

 – About 3 months ago.

They are taking so long at one stop and on a single small road...

They are taking so long at one stop and on a single small road

 – About 3 months ago.

I cringe every time I have an order and these bozos are given the delivery. UPS used to be awesome, like 20 years ago. Now, they miss delivery dates, always run late and mangle more than their fair...

I cringe every time I have an order and these bozos are given the delivery. UPS used to be awesome, like 20 years ago. Now, they miss delivery dates, always run late and mangle more than their fair share. Here's hoping they go out of business someday.

 – About 3 months ago.

I was not home when UPS stopped by to deliver my package. The package needed a signature even though it was just shipping boxes from Dish. They sent the package to a receiving station where you had to...

I was not home when UPS stopped by to deliver my package. The package needed a signature even though it was just shipping boxes from Dish. They sent the package to a receiving station where you had to put in your bar code, tracking number or account number to get your package. The bar code scanner was not working and when manually entering the number, it did not recognize that either. It prompted me for a phone number to which I entered, but it failed to recognize that as well. I tried calling UPS from the kiosk but the traffic noise behind me was so loud I couldn't hear anyone. UPS is the WORST shipping company. DO NOT USE THEM. Call your suppliers and tell them not to ship UPS. With enough complaints, maybe UPS will fix itself.

 – About 3 months ago.

ups sucks always late and rescheduling deliveries...NWIndiana...

ups sucks always late and rescheduling deliveries...NWIndiana

 – About 3 months ago.

Make that 16-hours straight time & 5 hours O.T. If he only works say a Monday & a Thursday for the week at 10.5 hours each day. That's over $900 for two long days.

Worth it to work...

Make that 16-hours straight time & 5 hours O.T. If he only works say a Monday & a Thursday for the week at 10.5 hours each day. That's over $900 for two long days.

Worth it to work all 5, maybe even a Saturday at all O.T.

The big rig drivers work close to 60-hours a week on average and make around $125,000. They also get a slight boost in pay over $38.40.

 – About 3 months ago.

I really don’t understand how a company could get any effing worse. How does Amazon 2 day shipping turn into almost a week? INCOMPETENCE, that’s how. I don’t know a single intelligent person who...

I really don’t understand how a company could get any effing worse. How does Amazon 2 day shipping turn into almost a week? INCOMPETENCE, that’s how. I don’t know a single intelligent person who works for UPS. The world would be such a better place if UPS closed for good.

 – About 3 months ago.

My UPS Driver home around 6:30 to 7:30 every day.

Starting today he makes $38.40 and hour and $57.40 in overtime. Gets overtime after 8-hours each day even if he works 2-days a week at...

My UPS Driver home around 6:30 to 7:30 every day.

Starting today he makes $38.40 and hour and $57.40 in overtime. Gets overtime after 8-hours each day even if he works 2-days a week at 10.5 hours each day. He gets 16-hours paid at $38.40 and 4.5 hours paid at $57.60.

He just has to put in 7-hours a week on average of overtime at 52-weeks and he'll make just a little under $101,000.

He thinks he'll be at $106,000 in 2020. Factoring in the raise next August 1st.

 – About 3 months ago.

Whoever "attempted" to deliver my package today claimed that they left an information sticker, but clearly did not. Lazy idiot! Had to sign up for thier stupid online service just to find out...

Whoever "attempted" to deliver my package today claimed that they left an information sticker, but clearly did not. Lazy idiot! Had to sign up for thier stupid online service just to find out that they are liars! Had they actually gotten off their ass, and knocked on my door, they would have found that I was indeed home. I will never order from another company that uses your so called "delivery service".

 – About 3 months ago.

The only reason I authorized the MyChoice bullshit is so they would leave my package by the side door where it wouldn't get stolen... and then they leave it on the porch and it gets !!! stolen!!!!...

The only reason I authorized the MyChoice bullshit is so they would leave my package by the side door where it wouldn't get stolen... and then they leave it on the porch and it gets !!! stolen!!!! and so I can't file a claim or anything. I'm so f%@king bummed, y'all.

 – About 3 months ago.

This automation is sweeping across e-commerce. eBay, PayPal, UPS. It is getting bad. 20-years ago it was like contacting your senator to get the local number at UPS. However, the right UPS employee...

This automation is sweeping across e-commerce. eBay, PayPal, UPS. It is getting bad. 20-years ago it was like contacting your senator to get the local number at UPS. However, the right UPS employee would tell you their hard-line #.

Nowadays, just talking to a human is tough and when you get one their name is always foreign. I'm not a racist, but a person in South America or Southeast Asia just doesn't see our consumer concerns as nothing but spoiled rotten bitches or complaints. So they're the judge/jury on forwarding the message, giving refunds or changing policy.

I had hoped our president was going to slow all these corporations moving their logistics overseas. Yet, it's getting worse day by day.

 – About 3 months ago.

f%@king ups , won’t leave my package on the porch, called them they said they will tell the driver to leave the mother f%@ker on the porch . Next day no f%@king package, every time I call to see...

f%@king ups , won’t leave my package on the porch, called them they said they will tell the driver to leave the mother f%@ker on the porch . Next day no f%@king package, every time I call to see what the f%@k I get a someone that don’t speak f%@king English, after trying to talk to 10 people over 3 days that spoke terrible English I finally got someone that I could understand! The first thing I told them is thank god!!! I can understand you!!! Why the f%@k does ups hire people that cant speak English to answer their phones???!!!???? From now on I will do my best not to use ups !

 – About 3 months ago.

I would fully support Amazon if they competed in the delivery services. UPS sucks an egg....

I would fully support Amazon if they competed in the delivery services. UPS sucks an egg.

 – About 3 months ago.

They gave my mother a bogus tracking number - MMPADEMDAM5Y5 - and scalped the package for themselves. If you can find a site that can find that tracking number then you can keep the priceless family...

They gave my mother a bogus tracking number - MMPADEMDAM5Y5 - and scalped the package for themselves. If you can find a site that can find that tracking number then you can keep the priceless family heirloom we decided to send via UPS. The store is Riverside, California #5567. If you give them anything you didnt wrap yourselves then youre giving them free money.

 – About 3 months ago.

IDAHO is ranked 39th out of 50-states in population and there always seems to be a LARGE amount of complaints/concerns on this site from IDAHO.

What's going on at UPS?...

IDAHO is ranked 39th out of 50-states in population and there always seems to be a LARGE amount of complaints/concerns on this site from IDAHO.

What's going on at UPS?

 – About 3 months ago.

UPS SUCKS!

They're ALWAYS late. I have 2/2 packages coming, both from UPS, both delayed. One was supposed to be here 4 days ago. DO NOT USE UPS!...

UPS SUCKS!

They're ALWAYS late. I have 2/2 packages coming, both from UPS, both delayed. One was supposed to be here 4 days ago. DO NOT USE UPS!

 – About 3 months ago.

UPS...why do you guys have no common sense? It's an actual talent how bad you guys are. There was an "attempt" (their words--not mines?at getting into my building (apparently) as per the...

UPS...why do you guys have no common sense? It's an actual talent how bad you guys are. There was an "attempt" (their words--not mines?at getting into my building (apparently) as per the email but there actually wasn't (I have a phone record). And the package was delayed to be delivered the next day, because we all love waiting extra long for stuff, right? No.

 – About 3 months ago.

UPS sucks because they will not hold my package at a local access point until they make 3 failed delivery attempts! Makes no sens3e...

UPS sucks because they will not hold my package at a local access point until they make 3 failed delivery attempts! Makes no sens3e

 – About 3 months ago.

UPS sucks. Claims the address the address given isn't real (even though FedEx delivered there just fine). Customer service didn't do crap. My package still hasn't delivered.
...

UPS sucks. Claims the address the address given isn't real (even though FedEx delivered there just fine). Customer service didn't do crap. My package still hasn't delivered.

 – About 3 months ago.

UPS SUCKS!!! I HATE THEIR AUTO ELECTRONIC FEMALE VOICE THAT GIVES YOU ENDLESS OPTION BUT NONE OF THE OPTIONS ARE TO SPEAK WITH A HUMAN. AND WHEN YO FINALLY GET A HUMAN THEY ARE IN ANOTHER COUNTRY AND...

UPS SUCKS!!! I HATE THEIR AUTO ELECTRONIC FEMALE VOICE THAT GIVES YOU ENDLESS OPTION BUT NONE OF THE OPTIONS ARE TO SPEAK WITH A HUMAN. AND WHEN YO FINALLY GET A HUMAN THEY ARE IN ANOTHER COUNTRY AND THEIR ACCENT IS SO THICK YOU CANT UNDERSTAND THEM. I HAVE HAD AN ACCOUNT WITH UPS FOR 12 YEARS AND I AM GETTING RID OF IT AS I CANT TAKE IT ANYMORE. THE FIRST 15 MINUTES ON THE PHONE IS THE AUTOMATED RUNAROUND ONLY TO GET SOMEONE WHO YOU CANT UNDERSTAND SO THEY CAN POCKET MORE MONEY. THEY HAVE NO INTEGRITY, NOT A CONCERN FOR THEIR CUSTOMERS, THEIR ONLY CONCERN IS MONEY!

 – About 3 months ago.

I’m just now learning the in and outs of UPS address corrections and find it infuriating that I get charged 16 bucks for an address to be corrected when the only change they made was from the word...

I’m just now learning the in and outs of UPS address corrections and find it infuriating that I get charged 16 bucks for an address to be corrected when the only change they made was from the word road or drive on a street address to the abbreviation rd. or dr.
At least you can dispute them, right? Wrong. That does nothing because they’re morons and say that the abbreviation is a correction that was made and my fault rather than their mistake

 – About 3 months ago.

well, ups just leave a note on the security door again and doesn't try contacting me with a call. a bag of snack has been kept by them for a week. lmao...

well, ups just leave a note on the security door again and doesn't try contacting me with a call. a bag of snack has been kept by them for a week. lmao

 – About 3 months ago.

I was requested to pay Custom Fee and did it on 19 July. My package was located in Concord ON, not too far from Toronto where my address is but had to wait 8 days for package to arrive. No clear...

I was requested to pay Custom Fee and did it on 19 July. My package was located in Concord ON, not too far from Toronto where my address is but had to wait 8 days for package to arrive. No clear answer from UPS why it waited that long. But that wasn't the only problem, after 8 days of waiting period the package came to my work address but it wasn't delivered due to custom fee again. UPS driver did not have the information that the fee had been paid(FYI: it was paid by using UPS website). Calling UPS back and forth did not help but just caused more frustration as the customer support people at Canada (1 800 263 81 25-2-1) wasn't really helpful. It is 29th July today and still waiting for package and don't have any ETA or delivery time.
No more UPS.

 – About 3 months ago.

UPS, you SUCK. Blaming my delayed delivery (2 day air from Pennsylvania to California) on the flooding in Iowa.
Whoever chooses to use UPS has just decided to change their name to Ben Dover...

UPS, you SUCK. Blaming my delayed delivery (2 day air from Pennsylvania to California) on the flooding in Iowa.
Whoever chooses to use UPS has just decided to change their name to Ben Dover

 – About 3 months ago.

I will not be the first one to come up with this line but sadly it still applies:

UPS aka Unimaginable Poor Service.

...

I will not be the first one to come up with this line but sadly it still applies:

UPS aka Unimaginable Poor Service.

 – About 3 months ago.

On the day UPS was scheduled to deliver, I received a message that my package is delayed in Iowa due to flooding. I live in North Carolina. The ground shipment should have been past Iowa days ago....

On the day UPS was scheduled to deliver, I received a message that my package is delayed in Iowa due to flooding. I live in North Carolina. The ground shipment should have been past Iowa days ago.

 – About 3 months ago.

My package has been in Dallas since July 15th. Tomorrow will be July 29th. I live 15 minutes from Dallas. This is why I never intentionally choose UPS. ...

My package has been in Dallas since July 15th. Tomorrow will be July 29th. I live 15 minutes from Dallas. This is why I never intentionally choose UPS.

 – About 3 months ago.

You would think two day air would be 2 day air........Oh I need to pay for Saturday. Thanks for telling me. Also calling them on the phone is terrible. ...

You would think two day air would be 2 day air........Oh I need to pay for Saturday. Thanks for telling me. Also calling them on the phone is terrible.

 – About 3 months ago.

Thursday or August 1st. UPS hourly employees get their raise. In my area they'll make $38.60 an hour delivery packages.

That's a pretty darn good wage....

Thursday or August 1st. UPS hourly employees get their raise. In my area they'll make $38.60 an hour delivery packages.

That's a pretty darn good wage.

 – About 3 months ago.

UPS totally sucks...it totally sucks...messed up deliveries, a problem with every package, show a parcel as out for delivery and it's not...an inept organization run by inept employees who hire...

UPS totally sucks...it totally sucks...messed up deliveries, a problem with every package, show a parcel as out for delivery and it's not...an inept organization run by inept employees who hire inept people to screw up deliveries day in and day out. I honestly don't understand why any retailer would want to alienate their customers by using this inept company, and no one else, for delivering purchases. I kick myself every time I order from a retailer who uses only UPS for deliveries, and then they are late, misdirected, or lost. They should shut down and never reopen...FedEx and USPS will happily pick up the slack.

 – About 3 months ago.

UPS Ground refuses to deliver on Saturdays, meaning they will go through the trouble of loading a truck on Saturday morning, that could be delivered that day, but they will hold the truck at the...

UPS Ground refuses to deliver on Saturdays, meaning they will go through the trouble of loading a truck on Saturday morning, that could be delivered that day, but they will hold the truck at the facility until Monday. None of the competitors do this, including the USPS. You know when the federal government offers a service you don't as a private entity you are complete shit tier

 – About 3 months ago.

Obviously these record shattering profits PROVE without a shadow of a doubt that Organized Labor in a fine-tuned company serves the bottom line best for the company and their shareholders. If GM,...

Obviously these record shattering profits PROVE without a shadow of a doubt that Organized Labor in a fine-tuned company serves the bottom line best for the company and their shareholders. If GM, Harley or Safeway was managed much better their Union relationship would of been lucrative too. You gotta keep the union laborers nutz in a hot vise at all times and they will work as well or better than a well oiled machine. You do that with industry leading pay and a benefit packaged unmatched by your competitors.

FORD got fat, lazy & sloppy and thus you're seeing a slow death spiral and their stick is like catching a falling knife.

 – About 3 months ago.

Well this isn't going to cheer you guys up either. UPS stock went up almost $20 this week. Most management had 2-8,000 shares. So a bunch made $160,000 on paper since just Monday....

Well this isn't going to cheer you guys up either. UPS stock went up almost $20 this week. Most management had 2-8,000 shares. So a bunch made $160,000 on paper since just Monday.

 – About 3 months ago.

UPS SUCKS! THEY WONT DELIVER MY NINTENDO DSI THAT I ORDERED FOR 500$ HONESTLY. THEY ARE SCAMMERS...

UPS SUCKS! THEY WONT DELIVER MY NINTENDO DSI THAT I ORDERED FOR 500$ HONESTLY. THEY ARE SCAMMERS

 – About 3 months ago.

WHY CANT I SPEAK TO A f%@kING LIVE PERSON ON THE PHONE. I hate ups so much f%@k them...

WHY CANT I SPEAK TO A f%@kING LIVE PERSON ON THE PHONE. I hate ups so much f%@k them

 – About 3 months ago.

I simply HATE UPS. I swear, a dyslexic person does better delivering than the idiots they hire! EVERY single package gets delivered everywhere but my home!! I’m sick of them!!...

I simply HATE UPS. I swear, a dyslexic person does better delivering than the idiots they hire! EVERY single package gets delivered everywhere but my home!! I’m sick of them!!

 – About 3 months ago.

A UPS driver was shot yesterday in Georgia. A guy that works close by said at the Cafe website that it related to an angry customer over a package.

Was it late? Was it damaged? Was it...

A UPS driver was shot yesterday in Georgia. A guy that works close by said at the Cafe website that it related to an angry customer over a package.

Was it late? Was it damaged? Was it delivered wrong? Was it drugs that were missing? Who's to say what it was...

Just hope the worker is OK. I actually don't get real mad at those doing the heavy lifting. It's their superiors or farmed out foreigner call centers that aggravates me.

So hope that driver has a speedy recovery.

 – About 3 months ago.

So, this is for the Psycho UPS Driver who is clearly ready to go Postal who keeps posting below - Hey dirtbag, I have a FRONT PORCH - it's where my FRONT DOOR is, just a few steps away from my...

So, this is for the Psycho UPS Driver who is clearly ready to go Postal who keeps posting below - Hey dirtbag, I have a FRONT PORCH - it's where my FRONT DOOR is, just a few steps away from my mailbox and the ADDRESS PAINTED ONTO THE CURB. And I have DELIVER TO FRONT DOOR selected in your f%@king worthless UPS computer, so WHY WON'T YOU DELIVER TO MY FRONT DOOR? Why do you *insist* upon delivering to my BACK door, which opens OUTWARDS, you cocksucking shitforbrains knownothing MORON? I'll tell you why: it's because you are an overpaid, underperforming, scum-sucking cocksucking shit-for-brains knownothing MORON, that's why. And if you keep ranting on this forum about how unhappy YOU are with your long suffering customers, who are responsible for the $30/hour+ that you make for creating Fire Hazards and inconvenience for them, then maybe, just maybe some of them will start sniping out the windows at you as you drive away. Have fun, shitbag, and keep looking in your rearview mirror...

 – About 3 months ago.

They informed for one week it will come on Thursday, I quit my work earlier to be at home. They updated at 8.12pm (latest delivery 8pm) that my packages will eventually be delivered next day. Plus...

They informed for one week it will come on Thursday, I quit my work earlier to be at home. They updated at 8.12pm (latest delivery 8pm) that my packages will eventually be delivered next day. Plus client service in my country closes at 6pm.
Thanks UPS, really professional.

 – About 3 months ago.

Driver doesnt ring or knock just leaves note saying delivery was attempted fml...

Driver doesnt ring or knock just leaves note saying delivery was attempted fml

 – About 3 months ago.

This is what could of happened.,3-things first... 1. You're a continuous complaining customer aka bad news bear so no knock or real light knock and then note. 2. You have mean ass dogs... no knock...

This is what could of happened.,3-things first... 1. You're a continuous complaining customer aka bad news bear so no knock or real light knock and then note. 2. You have mean ass dogs... no knock leave note hope shipper comes and gets. 3. Lazy driver and/or sloppy that just slaps notes on doors and screams without much effort.

The Arkansas & Tennessee tracking could be your gold is heavy. He/she leaves note and will return next day but it's on floor in back due to the weight and gets mixed in with the pickup packages he picked up that afternoon. At the UPS building the unloader loads it on belt and it gets put back on trailer and goes to Arkansas and then comes back... same scenario with Tennessee.

The Return to Sender is either a third and final attempt was made or the package has multiple address labels and don't know if it goes to Virginia, Arkansas or Tennessee.

 – About 3 months ago.

Virginia person, how is it they are leaving you notes of the package that is in Arkansas and Tennessee the next day?

If they have no package to deliver, even if it's the date of...

Virginia person, how is it they are leaving you notes of the package that is in Arkansas and Tennessee the next day?

If they have no package to deliver, even if it's the date of delivery. UPS doesn't stop by and leave a note.

 – About 3 months ago.

I ordered $5k worth of gold and UPS signature was the only option. I got Next Day Air. 1st day, no knock or doorbell, but left a missed you note. I wast less than 15 ft from the from door. I look on...

I ordered $5k worth of gold and UPS signature was the only option. I got Next Day Air. 1st day, no knock or doorbell, but left a missed you note. I wast less than 15 ft from the from door. I look on the website and it says the package is in Arkansas! (I’m in VA) 2nd Day, same thing no knock or bell, left a note. Look on the website and it says the package is in Tennessee! Busy acting like it’s my fault when they don’t even have the package. 3rd day it was Out For Shipment when suddenly the status changed to Return To Sender. I can’t get ahold of anyone at UPS, so I call the shipper and they have no idea what the problem is, but refund me the shipping. Next week they send the package again and the mother f%@ker didn’t knock or ring my door bell for the 3rd f%@king time. I had to call the shipper and get them to call UPS so I could arrange to pick it up, otherwise I was gonna get in a fight with my driver.

 – About 3 months ago.

f%@king UPS, totally shit !!!

They attempted to deliver on the first day and send me email getting it from an access point. I went there and only found an EMPTY locker. After a few...

f%@king UPS, totally shit !!!

They attempted to deliver on the first day and send me email getting it from an access point. I went there and only found an EMPTY locker. After a few minutes I got another email saying the package has been taken by cusmoter (me).

What a f%@king joke.

 – About 3 months ago.

UPS stock is up huge on earnings.

Thoughts?

Salutations?...

UPS stock is up huge on earnings.

Thoughts?

Salutations?

 – About 3 months ago.

YOU CAN'T GET ANYBODY TO ANSWER A PHONE CALL. THEY DELIVERED IN THE POURING DOWN RAIN. NO BAG, I AM OUT OVER $300. AND AM MAD. I CALLED 6 TIMES FINELY GET A PERSON, WHEN I CLICKED WANT TO ORDER...

YOU CAN'T GET ANYBODY TO ANSWER A PHONE CALL. THEY DELIVERED IN THE POURING DOWN RAIN. NO BAG, I AM OUT OVER $300. AND AM MAD. I CALLED 6 TIMES FINELY GET A PERSON, WHEN I CLICKED WANT TO ORDER SUPPLIES. PUT ON HOLD OVER 22 MIN. THIS BUSINESS IS NOT WHAT IT USED TO BE. JUST SAME THE DIME AND SEND IT SNAIL MAIL.

 – About 3 months ago.

HI DREW!...

HI DREW!

 – About 3 months ago.

All these UPS people only care about money... that's it. The aren't customer friendly. Just depressing.

Twitter things at the Cafe is certain. Gumby/Package 4 U as a...

All these UPS people only care about money... that's it. The aren't customer friendly. Just depressing.

Twitter things at the Cafe is certain. Gumby/Package 4 U as a "supposed" driver averages 100 posts on the site every day for 365 days a year for over TWELVE solid years... do the math. He's about as much of a driver as my grandma. You'll often see him claiming A/C in UPS trucks is pointless.
&
Maple Grove is the Devil in Disguise. No body worse than that one. Nobody! He might say Management is The Enemy because he's retired and is no different a person than Chemical Ali.

 – About 3 months ago.

Crying like a bunch of SJW targets that need more bullets in the head to stop the whining...selfish f%@king assholes...

Crying like a bunch of SJW targets that need more bullets in the head to stop the whining...selfish f%@king assholes

 – About 3 months ago.

what a bunch of whining and crying c*nts you all are. PLAN YOUR SHIPMENTS BETTER. I am not a f%@king slave. If you are not gonna be home, stop being a selfish ME ME ME ME ME f%@king whore. Get your...

what a bunch of whining and crying c*nts you all are. PLAN YOUR SHIPMENTS BETTER. I am not a f%@king slave. If you are not gonna be home, stop being a selfish ME ME ME ME ME f%@king whore. Get your shipment 2 day or something, f%@k is the world your slave you f%@kbags?

 – About 3 months ago.

to whomever says fake delivery attempts.....stop being a stupid shitbag and asking for signature only when you know your stupid ass isn't gonna be home. Fake or not, of you don't plan on being...

to whomever says fake delivery attempts.....stop being a stupid shitbag and asking for signature only when you know your stupid ass isn't gonna be home. Fake or not, of you don't plan on being home. stop being a ME ME ME ME ME ME ME ME shit head and ask for sig only when your lazy fat stupid ass isn't gonna be home. Next day or next next day deliver for the me me me me f%@kbags...like I got time to wait on one f%@king stupid overboiled waterbag shitf%@k human retard that aint home.

 – About 3 months ago.

UPS, when shipping a package over a certain value, requires us to have the driver sign the receipt. I've left multiple notes for him to sign, and today he finally signed it. And his name...

UPS, when shipping a package over a certain value, requires us to have the driver sign the receipt. I've left multiple notes for him to sign, and today he finally signed it. And his name is....UPS. That's how he signed it. So, for all of you who are wondering who UPS is, he is my driver. When it comes to disappointing situation, UPS never disappoints. It would almost be funny if it wasn't such a pain in the zzz.

 – About 3 months ago.

In paying my UPS account bills, I notice yet another UPS scam- if I underestimate the weight or size of a box, they will charge me the difference. Fair enough. But guess what? They also charge $1...

In paying my UPS account bills, I notice yet another UPS scam- if I underestimate the weight or size of a box, they will charge me the difference. Fair enough. But guess what? They also charge $1 per infraction for their "audit charge". But what happens if I put the weight as more than what it actually is? Will UPS give me back the difference? You already know the answer to that question. Too big to fail? We'll see.

 – About 3 months ago.

I always have issues with them delivering and they lost my package again at their distribution center and I called and this happened again where there is going to be another investigation. Last times...

I always have issues with them delivering and they lost my package again at their distribution center and I called and this happened again where there is going to be another investigation. Last times this happened nothing happens and they don't follow up but I have to talk to the seller like it is there fault. 1-8 business days is never accurate. These people are terrible consistently Columbus, OH here.

 – About 3 months ago.

Ever try to find out who your local UPS rep is? Good luck. Mine retired, and no one bothered to even send out an email to say who took his place. Called the national number yesterday, was promised...

Ever try to find out who your local UPS rep is? Good luck. Mine retired, and no one bothered to even send out an email to say who took his place. Called the national number yesterday, was promised a call back before the day was over. You can guess the rest. And I tried calling the last number I had in Atlanta, which was a 4 digit number. They now use 5 digits, and if you put in zeroes, it just hangs up on you. "The customer is always wrong"

 – About 3 months ago.

They refuse to investigate my reporting a fake UPS drop box in Portland....

They refuse to investigate my reporting a fake UPS drop box in Portland.

 – About 3 months ago.

My UPS rep retired and trying to find out who replaced him. I called the local UPS facility, and, of course, the phone is answered by a UPS call center. No telling where it is. While it would seem...

My UPS rep retired and trying to find out who replaced him. I called the local UPS facility, and, of course, the phone is answered by a UPS call center. No telling where it is. While it would seem simple to just give them my account number and then they tell me my account rep's contact info, that isn't how it works. They take my number and someone will call me back. That will be fine if they do, but what happens if they don't? I start all over from the beginning. And all of this stems from my driver not signing the form UPS makes me provide for the driver to sign. When the bluish gray trucks start hauling my packages, I believe the service will be much better. Is UPS too big to fail? The answer to that is another question: Was Sears too big to fail?
And by the way, what would have been logical is for the new UPS account rep to send out his contact info to every customer in my old rep's database. I guess that would make far too much sense.

 – About 3 months ago.

On May 23 I sold a scale model of a submarine on ebay. The sale price was $945.00. Given the fragile nature of this rare and valuable item, I took great pains to ensure it was properly packed for...

On May 23 I sold a scale model of a submarine on ebay. The sale price was $945.00. Given the fragile nature of this rare and valuable item, I took great pains to ensure it was properly packed for shipping. In addition to packing the model in its original, specially designed shipping box (complete with custom-crafted foam cradle) I enlisted the aid of my local UPS store in ----------, CA (UPS Store ----). One of that store’s employees, "BC", watched as I packed the model for shipping. When I asked for his opinion of my efforts he reassured me the package was good to go. And so it was, or so I thought.

The insured package shipped from the UPS Store on May 28 via Ground Delivery Confirmed to an address in Gulfport, MS. The shipping charges came to $103.73. The declared value was $1,000.00.

The package arrived at its destination a few days later, on June 3. Despite extensive packing precautions, the model arrived damaged. The ebay purchaser demanded a refund. Per ebay rules, I had no choice but to pay for the damaged model to be shipped back to my home in El Segundo. Upon hearing about the damages, "BC" at Store ---- suggested I file a claim. As part of the UPS investigation, I was told that someone from UPS might need to come to my home to inspect the damaged model as well as the packaging materials. I agreed. On Friday, June 14, a UPS representative came to my house. I was not home, but my wife was. Instead of inspecting and/or photographing the damaged model and package, the UPS rep packed the empty shipping box and the model’s foam packing cradle into a truck and left. My wife believed I had given UPS authorization to take these items. I had not, nor had I been asked to. Most distressing of all, the box still contained a couple small parts which had broken off the model.

I immediately contacted store 2991. "BC" explained the package would be taken to a UPS facility and examined pursuant to my damage claim. Several days passed. Contacted by a new possible buyer via ebay, I began to negotiate a discounted sale price for the now damaged model. As our negotiations continued, I contacted Store ---- to inquire about getting the shipping box and foam packing cradle back. I was informed the items in question had been sent to the UPS hub in Gardena, CA for inspection. I asked when I could expect to have the items returned. "BC" told me he had left a message at the Gardena hub and would let me know once he heard back. Several days passed. On June 23, I left town for a quick business trip. Upon my return, on June 25, I once again contacted "BC". He told me he had finally managed to speak to someone at the Gardena hub and had learned that my shipping box was now “missing.” I was told an investigation had been launched into the box’s whereabouts.

On July 2, I drove to store ---- and asked "BC" for the address of the Gardena hub. He allowed me to take a phone pic of an internal UPS document displaying the address. The location was a 45 minute drive from my home. I arrived only to discover the address provided via the UPS document was inaccurate; there was no UPS hub at that location. I immediately run a Google search and locate the hub. Over an hour later I arrived at the UPS Gardena hub.

When I explained my situation to the service reps behind the counter they sympathized with my frustration but didn’t seem terribly surprised that my claim had not advanced. They informed me that the UPS employees responsible for inspecting damaged shipping boxes at the Gardena hub were “on strike.” As a result, there was a huge backup of uninspected packages.

I asked how long it would take for someone at UPS to inspect my package and address my claim. No one could give me an answer. I asked if there was any way of knowing whether or not the inspection had already taken place (by this point, UPS had been in possession of the box for over 2 weeks). Once again, no one could give me an answer.

Finally, owing to my persistent requests, one of the service reps agreed to conduct a quick search for my box. A few minutes later he reappeared, box in hand. Now badly damaged from repeated rough handling, the box had now been rendered essentially useless as a shipping container (the physical condition of the original shopping box factors in to the value of the collectable itself). Worst of all, the small model parts which had been left in the box were nowhere to be found.

The reps behind the counter expressed regret over the “inconvenience.” I asked to speak to a manager. After a brief phone call, I was informed that “Roger Flores” was in a meeting but that he would call me back. After providing my phone number, I asked if there was any other course of action available to customers in my position. I was advised to lodge a “corporate complaint.” One of the reps quips that doing so was “the only way anything gets done.”

Faced with prospect of leaving my package for inspection at some unspecified date based on the whims of striking employees, I decided instead to take my damaged shipping box and leave.

Not surprisingly, I never heard from “Roger Flores” nor anyone else at UPS. Subsequent attempts to reach Mr. Flores were unsuccessful.

I have since attempted to repair the damaged model but rare and (potentially) valuable collector’s items of this nature derive their worth based largely on their condition. For obvious reasons a “near-mint” replica (which mine was, prior to shipping) is significantly more valuable than one which has sustained damage. Despite my best efforts, my model will never be in the near-mint condition it was before UPS mishandled it. It doesn’t help that ebay buyers in the collectors’ market are very savvy when it comes to seeing previously sold items come up for resale – for obvious reasons they are not interested in spending good money on damaged goods.

And so I continue to wrangle with UPS in the hopes that the company will do the right thing. For a while there it appeared such would be the case: On July 12 "BC" informed me that UPS had agreed to settle the claim and asked me to forward details of the original ebay sale and the buyer’s subsequent request for a complete refund owing to shipping damage. I promptly forwarded the requested information and images. Two days later, "BC" told me the check would be issued, probably within the week.

Clearly that was wishful thinking. On July 18, I received a call from "BC" informing me that, contrary to our last conversations and email exchanges, UPS was now requesting additional images of the damaged model -- this after UPS had perviously came to my home to inspect the damage in person! Still jumping thru hoops, I have attached the requested images — although obviously I can’t post images of the aforementioned missing parts.

It boggles the imagination the amount of time and (wasted) energy that I, "BC", and untold other UPS “customer service” representatives have spent on this case over the course of the last several weeks. And still there appears to be no resolution in sight. Given all of the above I’m beginning to wonder if UPS takes a perverse pleasure in torturing its customers (I’ve never had this happen with FedEx).

To recap: I trusted UPS to do its job. The results, recounted here, depict a pattern of carelessness and incompetence that is remarkable even by the standards of modern shipping companies.

Customers have options re: the organizations they choose to ship their valuables. To my regret I chose UPS. Rest assured I'll never do so again. I guess the one bit of good news in all this is that I’m now in an ideal position to warn my friends and colleagues in the collectors’ community about the risks of shipping with UPS.

 – About 3 months ago.

My package spent 2 days in Portland for no reason other than UPS happened. They then got to Spokane where I live, and it's been sitting there for 2 days now! It was due to be delivered on the 19th...

My package spent 2 days in Portland for no reason other than UPS happened. They then got to Spokane where I live, and it's been sitting there for 2 days now! It was due to be delivered on the 19th July, it's now 21st July.... and it didn't go out for delivery.... just sitting about 5 miles away from me. Meanwhile my other package one stopped updating 3 days ago. UPS is terrible, they are always running late, scuff up your package or even worse sometimes they arrive with holes in them. I can't stand this company! No one is perfect, but come on! I consistently get bad service from UPS and consistently get average or above average service from USPS or FedEX.

Thankfully Amazon is working on replacing them.

 – About 3 months ago.

When the normal delivery should arrive on time but you pay an extra 15 bucks to expedite it by a week. And then it still ends up arriving late. FML......

When the normal delivery should arrive on time but you pay an extra 15 bucks to expedite it by a week. And then it still ends up arriving late. FML...

 – About 3 months ago.

UPS was such a great company 15-years ago. I loved my 'UPS Guy', funny, yet polite & respectful. He cared about his customers and it was hard work & under a watchful eye. Still, always brought...

UPS was such a great company 15-years ago. I loved my 'UPS Guy', funny, yet polite & respectful. He cared about his customers and it was hard work & under a watchful eye. Still, always brought a smile to my face to see him.

Nowadays the internet it seems to me, has turned the UPS delivery people into zombies & machines. I no longer look forward to seeing them & don't even notice their trucks on the way home like I once did.

It's sad it's changed so much.

 – About 3 months ago.

Fake delivery attempt, liars! I was home and tracking the delivery truck from their site....

Fake delivery attempt, liars! I was home and tracking the delivery truck from their site.

 – About 3 months ago.

I will seek my vengeance.

To whomever "missorted" my next day air package, and destroyed not just my business but my reputation I pray that your children die. I pray that...

I will seek my vengeance.

To whomever "missorted" my next day air package, and destroyed not just my business but my reputation I pray that your children die. I pray that everything around you comes to a crippling and devastating end. I wish you eternal suffering.

 – About 3 months ago.

UPS Driver left a package at my front door supposedly, even though I was home I didn't receive it. On the 2nd of this month ive called their customer service line to "File a Claim" only to...

UPS Driver left a package at my front door supposedly, even though I was home I didn't receive it. On the 2nd of this month ive called their customer service line to "File a Claim" only to be contacted by my retailer that i needed to reopen the claim 3 weeks later. And that this retarded A$$ company didn't start an "investigation" into my order because they couldn't get a hold of me even though they have my phone, email, and address on file, and that it will take another 2/3 weeks to complete.

God I hope thay go bankrupt I pray Amazon takes them out or buys them outright and fire these idiots!

 – About 3 months ago.

The package is at Sunnyvale, CA since 9am local time yet at 3pm they claim a flood in Iowa is causing delays. They are liars, thieves, robber barons!...

The package is at Sunnyvale, CA since 9am local time yet at 3pm they claim a flood in Iowa is causing delays. They are liars, thieves, robber barons!

 – About 3 months ago.

Every time I attempt to use the UPS website to ship a package something goes wrong. I tried to send some expensive aircraft components to a city in Minnesota. Every time I entered the zip code it...

Every time I attempt to use the UPS website to ship a package something goes wrong. I tried to send some expensive aircraft components to a city in Minnesota. Every time I entered the zip code it would change the city to another city, I assume, in the same zip code. Now I'm afraid the package will get lost and UPS will say it's my fault.
Other times, I get to the final page where it says "click to pay and get label," and the little wheel begins to spin, and doesn't stop! It just keeps spinning, like my temper! Fifteen minutes later I finally had to click cancel shipment! What the hell is wrong with these people!?

 – About 3 months ago.

i dont think ups sucks i just wanted to see if my comment would appear...

i dont think ups sucks i just wanted to see if my comment would appear

 – About 3 months ago.

They were sent to pick up a package the day before I had a very important trip I had to leave for... I stayed from home ALL DAY yesterday to receive said package and they literally walked up to the...

They were sent to pick up a package the day before I had a very important trip I had to leave for... I stayed from home ALL DAY yesterday to receive said package and they literally walked up to the door, threw the label to the ground, and then walked away without even knocking when I was OBVIOUSLY (VERY OBVIOUSLY) home... Then I leave a complaint, and they call me back during a very unreasonable time from a number I cannot call back to... what the f%@k.

 – About 3 months ago.

I got a notice that UPS attempted delivery of my package at 1:45am !! REALLY?? They are lucky it was to my PO box because they would have not liked how I would have answered my door in the middle of...

I got a notice that UPS attempted delivery of my package at 1:45am !! REALLY?? They are lucky it was to my PO box because they would have not liked how I would have answered my door in the middle of the night.

 – About 3 months ago.

NBC Nightly News Tonight on UPS working heat illnesses/injuries/deaths.

Video on Y.T....

NBC Nightly News Tonight on UPS working heat illnesses/injuries/deaths.

Video on Y.T.

 – About 3 months ago.

They don't even bother to deliver in buildings. I stayed home from work today to receive a package and they didn't even try. ...

They don't even bother to deliver in buildings. I stayed home from work today to receive a package and they didn't even try.

 – About 3 months ago.

I really truly do luv that UPS does everything in their power to ensure that they meet their stated expected delivery time. INCLUDING routing packages in the opposite direction and holding packages a...

I really truly do luv that UPS does everything in their power to ensure that they meet their stated expected delivery time. INCLUDING routing packages in the opposite direction and holding packages a state or city away overnight so that they don't get to you earlier than expected. I mean who would want to receive their package early right?
My current example is a package coming from Arkansas to Arizona. Even though I am due West of the origin state, my package has gone north East to Kentucky. I have had stuff sit in neighboring States for over 24 hours and then delivered on time so I feel pretty confident in thinking this is just another way of ensuring that they do not deliver early.

Mean while USPS will get me items from Florida in one day via standard 2-3 day priority mail using UPS planes. Go figure.

 – About 3 months ago.

so my package has been in lumberton since 9:35 am, im in tabor city. only 1 hour and 45 mins from here. so whattheheck is going on ups?!...

so my package has been in lumberton since 9:35 am, im in tabor city. only 1 hour and 45 mins from here. so whattheheck is going on ups?!

 – About 3 months ago.

hey ups feel free to deliver my package between 9:35 am and now. like you guys said you were....

hey ups feel free to deliver my package between 9:35 am and now. like you guys said you were.

 – About 3 months ago.

im telling you i want my package now.
...

im telling you i want my package now.

 – About 3 months ago.

Package was supposed to be delivered today. Stayed home from work. No one came to my door but got a notification the driver attempted to deliver it. He/she did not attempt delivery! Called UPS and was...

Package was supposed to be delivered today. Stayed home from work. No one came to my door but got a notification the driver attempted to deliver it. He/she did not attempt delivery! Called UPS and was told they would redirect it and get it to me within an hour. 90 mins later I call to check and told they can't get it to me but will try tomorrow. I will not be here tomorrow or next week. This has happened multiple times with UPS.

 – About 3 months ago.

UPS went around my neighborhood all F%$king morning, went by my house 3 times, and yet would not deliver my package!!! I read on another website that they would deliver priority packages first, but...

UPS went around my neighborhood all F%$king morning, went by my house 3 times, and yet would not deliver my package!!! I read on another website that they would deliver priority packages first, but mine is 2nd Day Air so I don't understand how this is not a priority one.

 – About 3 months ago.

UPS "attempted" to deliver. Yeah right! I'm literally sitting in my house and no one came and no notice left. Every time something is sent needing sig they do this. They emailed to say...

UPS "attempted" to deliver. Yeah right! I'm literally sitting in my house and no one came and no notice left. Every time something is sent needing sig they do this. They emailed to say they will come tomorrow. I call them to tell them I won't be here tomorrow and to not come, but they say it is their protocol to come anyway. I was like, "DO YOU REALIZE HOW DUMB THAT SOUNDS." Why would you come here if I won't be here? and they guy in India had no explanation. What can brown do for you? f%@k you in the ass.

 – About 3 months ago.

ROTFL! Just got a notice "flooding in Iowa is affecting...…" My package is coming from New Jersey and I am in Pittsburgh. UPS is the joke of the delivery business. Since Amazon took over...

ROTFL! Just got a notice "flooding in Iowa is affecting...…" My package is coming from New Jersey and I am in Pittsburgh. UPS is the joke of the delivery business. Since Amazon took over most of their own deliveries I am so happy. I get a lot of stuff "next day" from Amazon and since it's their own drivers/contractors and they are not using other carriers I can count on getting it. I've had a couple packages from Amazon delivery same day!!!!

I wish I could order something only from some place other than Amazon and select Amazon as my carrier

 – About 3 months ago.

Package was supposed to arrive Monday, was home and never heard a knock, got a notification on my door that it was sent to UPS drop box 2 miles away. Go there on Tuesday, was never delivered....

Package was supposed to arrive Monday, was home and never heard a knock, got a notification on my door that it was sent to UPS drop box 2 miles away. Go there on Tuesday, was never delivered. Rescheduled for Wednesday, never delivered. Attempted to reroute the shipment back to my home address (which used to be a standard, easy option you simply signed for) and the UPS site wants to charge me a $6 fee just to get my package back. 4 days after my order was supposed to arrive I still don't have it.
f%@king ridiculous that this company is more concerned about their driver's "metrics" that force them to speed through as many deliveries as possible, rather than actually getting customers their orders. Also it is goddamn inhumane that those trucks do not have AC, its been over 90 here everyday for weeks, I do empathize with the drivers that are sweltering in there. Yet another greedy ass company cutting as many f%@king corners as possible at the expense of its workers and customers.

 – About 3 months ago.

10:30 come and gone package still not here. I should have bet my wife a blow job that the package would not be here on time lol!
...

10:30 come and gone package still not here. I should have bet my wife a blow job that the package would not be here on time lol!

 – About 3 months ago.

Never fails with anything I schedule overnight by 10:30am I can guarantee at some point in the detailed shipment progress there is 100% of the time this message..."A mechanical failure has caused...

Never fails with anything I schedule overnight by 10:30am I can guarantee at some point in the detailed shipment progress there is 100% of the time this message..."A mechanical failure has caused a delay. We will update the delivery date as soon as possible" however the package keeps moving through the system

7:20am Mechanical failure
7:36am Arrival scan
8:51am Departure scan

so that 16 apparent minutes is going to have to update the delivery date?

 – About 3 months ago.

I got 'em on Ring peeing in my Begonia's....

I got 'em on Ring peeing in my Begonia's.

 – About 3 months ago.

UPS refused to deliver a 60lb mattress even though their weight limit is 100lbs and they accepted the #^%& thing from the seller! So, the mattress (from Endy) comes all the way from another province,...

UPS refused to deliver a 60lb mattress even though their weight limit is 100lbs and they accepted the #^%& thing from the seller! So, the mattress (from Endy) comes all the way from another province, gets put in a UPS truck for delivery in Montreal, tracking info says "Out for delivery", I wait home all day until 9pm and find that the driver decided it was too heavy and sent it back.

A half hour on the phone with UPS and they promise to deliver it the next day so I spend yet another day at home waiting and I get an email notice "Sorry we missed you" claiming that they tried to deliver but I wasn't home. Absolute BS. (I even checked to make sure the doorbell was working).

I will never order anything again if UPS is the only option.

 – About 3 months ago.

They are the worst. I can't tell you the number of times they have screwed up deliveries. They have twice attempted delivery after 5PM to a business office that closes at 5PM. I may lose a...

They are the worst. I can't tell you the number of times they have screwed up deliveries. They have twice attempted delivery after 5PM to a business office that closes at 5PM. I may lose a customer because of them. Another time they said they couldn't find the address 3 times when there are UPS trucks driving past my window all day. They delivered the package twice to two different location points and when I went to pick it up the next day I was told the UPS driver had picked them up because I didn't pick it up the same day. I lost 2 customers as a result of their incompetence. And good luck trying to speak to someone in customer service. They don't give a shit.

 – About 3 months ago.

Absolute shit company. Had several packages ordered off Amazon and sent to my job since I'm not home during the day. Apparently, my job address is invalid and the packages couldn't be...

Absolute shit company. Had several packages ordered off Amazon and sent to my job since I'm not home during the day. Apparently, my job address is invalid and the packages couldn't be delivered. Fine. I update the address on the UPS website (which also doesn't keep you logged in as you navigate the pages of the site), and finally manage to get the address updated. Hooray! Problem solved, right? NOPE. Get a text notification 10 minutes later saying that the address is, again, invalid. f%@k IT, WE'LL DO IT LOCAL! I get on the phone and call UPS to have the packages sent to my local center where I can just pick them up after work. Simple and clean solution, although it's a bit annoying to not have my packages sent directly to me...y'know, like what I paid for. BUT NO! No, UPS says I have to wait until there is an ATTEMPT to deliver my packages, which will not arrive here, before I can opt to pick up local.

How in the flying f%@k is that a solution, UPS? Because your driver/GPS can't read/doesn't work, now I have to go through all the bullshit of waiting, calling you assholes AGAIN, and then HOPEFULLY getting my packages TOMORROW.

Again, absolute shit company. Avoid like the plague and DO NOT pay for their overpriced shipping, because chances are you won't get your packages on time anyway, if at all.

 – About 3 months ago.

They scheduled the delivery for the end of the day, showed up at 11 in the morning when I wasn't home. Called UPS, they blamed the problem on bad translations on their own website, while refusing...

They scheduled the delivery for the end of the day, showed up at 11 in the morning when I wasn't home. Called UPS, they blamed the problem on bad translations on their own website, while refusing to solve the problem. Like it's my fault they have a broken website.
Now they're demanding I'm home tomorrow from 9AM to 6PM. It's freaking surreal.